Unexplained reboot nothing in event log

Page 2 of 2 FirstFirst 12

  1. Posts : 39,966
    windows 10 professional version 1607 build 14393.969 64 bit
       #11

    Run the beta log collector and post a zip into this thread:
    https://www.tenforums.com/attachments/bsod-crashes-debugging/183883d1523127454-bsod-posting-instructions-log-collector-v2-beta10.zip
    (extract > open)
    Use the text and images in this link in case there are any problems running the beta log collector: (post #5)
    DM Log tool problem Solved - Windows 10 Forums
      My Computer


  2. Posts : 550
    Windows 10 Pro x86 and x64 dual boot
    Thread Starter
       #12

    Log collector appeared to run ok. Here is the zip. Many thanks.
    Last edited by banger; 28 Apr 2018 at 20:31.
      My Computers


  3. Posts : 39,966
    windows 10 professional version 1607 build 14393.969 64 bit
       #13

    The logs on the computer now start on 4/21/2018.
    There were only 7 days of logs.
    There were no bugchecks or dumps.
    The MSI driver support for the motherboard ended with Windows 7
    There was no driver support for Windows 8 or 10.
    The last MSI drivers/bios were approximately 2009.
    The logs displayed problems related to the NVDIA GPU and the last report was on 4/22/2018.

    1) Uninstall Iorbit
    Remove IObit Uninstaller from PCļ¼Uninstall Guide

    2) Make sure that there is no over clocking while troubleshooting.

    3) Sometimes there are problems in the bios that produce bsod.
    The BIOS: Version/Date American Megatrends Inc. V1.10, 11/11/2008
    4) Please check to see if this is the most up to date version.

    5) Open the website for the computer or motherboard manufacturer to view the drivers and post a URL or hyperlink into the thread.

    6) To ensure that there are no improper bios settings please reset the bios.
    7) Sometimes there can be failure to boot after resetting the bios.
    8) Backup the computer files to another drive or to the cloud.
    9) Make sure that the Macrium backup image is up to date

    10) And please create a brand new restore point.

    How to Clear Your Computers CMOS to Reset BIOS Settings:
    How to Clear Your Computers CMOS to Reset BIOS Settings
    3 Ways to Reset Your BIOS - wikiHow:
    3 Ways to Reset Your BIOS - wikiHow

    11) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery into the thread.
    b) > on the advanced tab under performance > click on settings > under performance options > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory tab into the thread

    12) Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:
    Speccy - Free Download - Piriform: Speccy - System Information - Free
    Download Speccy | Find your computer specs, free!
    HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID
    HWMONITOR | Softwares | CPUID
    SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer
    SpeedFan - Access temperature sensor in your computer

    13)Ensure the GPU is free from dust build up and that the fan is working correctly

    14) Reseat the GPU and check all connections are securely made

    15) Run Prime95 - Stress Test Your CPU
    Prime95 - Stress Test Your CPU Windows 10 Performance Maintenance Tutorials
    Prime95 - Stress Test Your CPU Windows 10 Tutorials
    a) Record the maximum temperature and post the maximum temperature into the thread
    b) Record test duration and post the uninterrupted test duration into the thread
    c) Aim for testing > 3 hrs and abort testing as needed for freezing, temperature changes (see link)
    d) Use the Microsoft snipping tool to post images into the thread.
    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
    Take Screenshot in Windows 10 Windows 10 Tutorials

    16) Run FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials
    FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials:
    FurMark - GPU Stress Test Windows 10 Tutorials
    Please make note of the importance of temperature monitoring and aborting the test in the GPU link.
    a) Record the maximum temperature and post the maximum temperature into the thread.
    b) Record the test duration and post the uninterrupted test duration into the thread.
    c) Aim for testing 1 hour.
    d) Use the Microsoft snipping tool to post images into the thread.
    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
    Take Screenshot in Windows 10 Windows 10 Tutorials


    Code:
    22/04/2018 08:50    Windows Error Reporting    Fault bucket LKD_0x141_Tdr:6_IMAGE_nvlddmkm.sys_Fermi_3D, type 0
    Event Name: LiveKernelEvent
    Response: Not available
    Cab Id: c2726b6f-8422-475f-a65d-2363fe0211bb
    
    Problem signature:
    P1: 141
    P2: ffffae816aae24a0
    P3: fffff8077ad3bd90
    P4: 0
    P5: 2c8
    P6: 10_0_17134
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\LiveKernelReports\WATCHDOG\WATCHDOG-20180422-0946.dmp
    \\?\C:\WINDOWS\TEMP\WER-104612250-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1069.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER10D8.tmp.xml
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_141_916704bf3399ed26c16ebc6b32c531783e730d_00000000_cab_3753121f\WPR_initiated_DiagTrackMiniLogger_One Trace User Logger_20180419 Event Collector_0_inject.etl
    \\?\C:\Windows\Temp\WER11C3.tmp.etl
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_141_916704bf3399ed26c16ebc6b32c531783e730d_00000000_cab_3753121f\WPR_initiated_DiagTrackMiniLogger_WPR System Collector_inject.etl
    \\?\C:\Windows\Temp\WER11C4.tmp.etl
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER11C1.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1210.tmp.txt
    \\?\C:\Windows\Temp\WER6495.tmp.WERDataCollectionStatus.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_141_916704bf3399ed26c16ebc6b32c531783e730d_00000000_cab_338b68e9
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 7dc0d483-9fc2-4e04-ac20-12a769fcf8db
    Report Status: 268435456
    Hashed bucket: 
    Cab Guid: 0
    Code:
    Name	NVIDIA GeForce GT 610PNP Device ID	PCI\VEN_10DE&DEV_104A&SUBSYS_847B1043&REV_A1\4&13D7CD30&0&0008
    Adapter Type	GeForce GT 610, NVIDIA compatible
    Adapter Description	NVIDIA GeForce GT 610
    Adapter RAM	1.00 GB (1,073,741,824 bytes)
    Installed Drivers	C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_258f7a4f413a360c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_258f7a4f413a360c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_258f7a4f413a360c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_258f7a4f413a360c\nvldumdx.dll
    Driver Version	23.21.13.9077
    INF File	oem41.inf (Section002 section)
    Colour Planes	Not Available
    Colour Table Entries	4294967296
    Resolution	1920 x 1080 x 60 hertz
    Bits/Pixel	32
    Memory Address	0xFD000000-0xFE9FFFFF
    Memory Address	0xF0000000-0xFFFFFFFF
    Memory Address	0xFA000000-0xFBFFFFFF
    I/O Port	0x0000CC00-0x0000CC7F
    IRQ Channel	IRQ 16
    I/O Port	0x000003B0-0x000003BB
    I/O Port	0x000003C0-0x000003DF
    Memory Address	0xA0000-0xBFFFF
    Driver	c:\windows\system32\driverstore\filerepository\nv_ref_pubwu.inf_amd64_258f7a4f413a360c\nvlddmkm.sys (23.21.13.9077, 16.68 MB (17,493,832 bytes), 19/02/2018 00:50)
    Last edited by zbook; 28 Apr 2018 at 20:30.
      My Computer


  4. Posts : 550
    Windows 10 Pro x86 and x64 dual boot
    Thread Starter
       #14

    Have rolled back the Nvidia driver to 388.71 and it has installed successfully, will test for a few days. How do I stop windows updating the driver?

    Edit: Worked out how to stop driver updates from google.
      My Computers


  5. Posts : 39,966
    windows 10 professional version 1607 build 14393.969 64 bit
       #15

    The roll back was not in the steps.
      My Computer


  6. Posts : 550
    Windows 10 Pro x86 and x64 dual boot
    Thread Starter
       #16

    I know but I am pretty sure the Nvidia driver is at fault and I have rolled back to a working driver as far as I know.

    So far so good with prim95 and furmark although had to stop furmark at 80 degrees as it only has a passive cooler.
    Last edited by banger; 28 Apr 2018 at 20:43.
      My Computers


  7. Posts : 1
    Win10 Home 64-bit
       #17

    Thank you!


    zbook said:
    The roll back was not in the steps.
    I literally registered to say thank you for providing this user will soo much helpful info which he/she never acknowledged. Also a shout out to JohnD for his "perfmon /rel" comment. Without a community of knowledgeable users like yourself, the rest of us would be completely useless.

    -Random Support Agent
      My Computer


  8. Posts : 39,966
    windows 10 professional version 1607 build 14393.969 64 bit
       #18

    Thank you.
    Misbehaving or corrupt drivers can be fixed by uninstalling first, installing over an existing driver, rolling back, etc.
    It's preferable to install the best tested driver on the computer or motherboard manufacturer and component manufcturer websites. The rollbacks are typically used when the most up to date drivers are misbehaving.
    A stable computer and without performance issues is the goal.
      My Computer


  9. Posts : 149
    Windows 10 Pro x64 Ver. 21H2 Build 19044.1586
       #19

    banger said:
    Wondering if this is a hardware problem or something else (see specs). Machine is on 24/7 and since updating the graphics driver to the latest version from Nvidia as it contains Spectre mitigations I have experienced 1 black screen which lasted for 2 seconds.

    The other night I left my machine at the login screen and came back to it the next morning and it was at the login screen still but must have rebooted as it took a few seconds to login and startup programs had to run again as if I was logging in after a reboot.

    Nothing in the even log apart from an event log uptime of 5 hours at midday. Any ideas as to what could have caused the reboot as usually when there is a power blip I get a kernel power event in the event log?
    Same here. since about 3-4 months, totally random. no matter if idling or heavy workload. last time today. No BSOD, no event log entry other than: "The previous system shutdown at 5:13:21 PM on ‎8/‎29/‎2021 was unexpected."

    Any and all tests negative.
    What's your complete hardware?
      My Computers


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 21:52.
Find Us




Windows 10 Forums