Can't boot into Normal/Safe Mode with Networking, only safe mode...

  1.    16 Jan 2018 #1

    Can't boot into Normal/Safe Mode with Networking, only safe mode...

    Good Evening,
    I could do with some pointers on resolving an issue. I can only boot into windows in safe mode in Windows 10. Normal mode and safe mode with networking doesn't work. The problem occurred after a windows update. I have removed the latest updates that were installed and cleared any pending ones but it still won't boot properly. I have also run the troubleshooter and tried to recovery to an earlier date which also doesn't work.
    The laptop is a HP ENVY 17 notebook. At boot it just gets to the HP logo with the circular loading icon and no further and can only boot it into safe mode. Can anyone recommend the next steps? I have also tried the following;

    • stopping startup items
    • uninstalling hardware drivers
    • removing recent software
    • running troubleshooters at boot
    • sfc scan
    • diagnostic/selective startups with minimal services running

    Would the fact that I cant boot into Safe Mode with Networking imply its a network driver related issue?
    Bit of a dead end really, any help would be much appreciated
    Kind regards
      My ComputerSystem Spec

  2. essenbe's Avatar
    Posts : 11,682
    Windows 10 Pro and Windows 10 Pro Insider
       16 Jan 2018 #2

    Hi Trevor and welcome to Tenforums. There are several ways to approach your problem. When I was reading your post, my initial impression was the same as yours, the Network driver was causing your issue. To be safe, go to Control Panel\Programs\Programs and Features uninstall a program and sort the drivers by date installed. See which drivers were installed at the time you began having the problem. If you find any, I think it would be safe to assume the problem would be one of them. If you have another computer, go to the HP website for your model computer and download those drivers to a USB Flash Drive. Do one at a time and install the drivers you just downloaded and reboot until you find the offending driver. I would do this one at a time so you will know which driver it is in case Windows Update decides to install it again. See if that will work for you.

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      My ComputersSystem Spec

  3.    16 Jan 2018 #3

    1. Shut down your computer by pressing the power button.
    2. After 3-5 minutes, turn your computer back on. Then press the F8 key as your computer is booting up, before the appearance of the Windows logo.
    In Windows 10, you were able to press Shift key 5 times again and again on startup.
      My ComputerSystem Spec


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