Windows 10: Freeze with mouse activity

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  1.    14 Jan 2018 #21

    Awesome. Gives me something to at least work towards figuring this out. Thanks for all the help guys. I will let you know how it goes.
      My ComputerSystem Spec


  2. Posts : 14,238
    windows 10 professional version 1607 build 14393.969 64 bit
       15 Jan 2018 #22

    Please run this log collector and post a zip into the thread for troubleshooting:
    log collector v2-beta06.zip
      My ComputerSystem Spec

  3.    15 Jan 2018 #23

    Will the log collector offer anything of value? It's not giving me bsod. Just freezes up and requires a power cycle.
      My ComputerSystem Spec


  4. Posts : 14,238
    windows 10 professional version 1607 build 14393.969 64 bit
       15 Jan 2018 #24

    The log collector collects files that have already been generated that can display problems with the computer.
      My ComputerSystem Spec

  5.    15 Jan 2018 #25

    Gotcha. I will run and post it tonight when I get home. Thanks
      My ComputerSystem Spec

  6.    15 Jan 2018 #26

    If your using the latest video driver try older driver versions. I had a similar problem on a Acer Aspire laptop. Through trial and error I found out it was the updated video driver.
      My ComputerSystem Spec

  7.    15 Jan 2018 #27

    I am running I believe 388.xxx. It's not the newest but dated around Christmas. I thought the same thing. I can't help but wonder if it's the m.2 ssd. My 2nd hd should be here today. It's a sata ssd. May install op on that just to eliminate it.
      My ComputerSystem Spec

  8.    15 Jan 2018 #28

    Its posted up zbook. Thanks for the help
      My ComputerSystem Spec


  9. Posts : 14,238
    windows 10 professional version 1607 build 14393.969 64 bit
       15 Jan 2018 #29

    Furall said: View Post
    Its posted up zbook. Thanks for the help
    Where? Please post it when available in the the next post.

    Just saw that a new thread was created.
    One thread can be used.
      My ComputerSystem Spec


  10. Posts : 14,238
    windows 10 professional version 1607 build 14393.969 64 bit
       15 Jan 2018 #30

    The logs were 2 days and started on 1/13/2018.
    There were approximately 35 reboots without clean shutdown.
    Windows failed fast startup.
    There were no active BSOD.
    The windows error reporting displayed bugcheck BE
    Bugcheck BE is Attempted write to read only memory.

    For all tests and steps please post pictures into the thread.
    If there are problems posting pictures please use one drive or drop box share links.

    1) open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /restorehealth
    4) chkdsk /scan
    5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    6) Turn off Windows fast startup:
    Turn On or Off Fast Startup in Windows 10 Performance Maintenance Tutorials
    7) Open Ccleaner > windows tab > scroll down to system and advanced > post an image into the thread using a one drive or drop box share link
    8) In the left lower corner search type : system > open system control panel > on the left pane click on advanced system settings > under startup and recovery click settings > post an image into the thread using a one drive or drop box share link
    9) Update or uninstall and reinstall the software related to AsIO.sys Asus PCProbe Utility
    10) Update the system specs in the "My Computer" section:
    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums Site Use Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums
    11) Evaluate the computer for 24 hours with the above changes. If there is minor or no improvement then place the computer in safe mode, or safe mode with networking, or safe mode with command prompt. The reevaluate the computer performance and post the information into the thread.

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, etc.)

    12) Backup all files to another drive or to the cloud
    13) Make a backup image using Macrium:
    Macrium Software | Macrium Reflect Free
    14) Save the backup image on another drive or into the cloud
    15) Make a brand new restore point
    16) Read these links on Windows driver verifier:
    Driver Verifier-- tracking down a mis-behaving driver. - Microsoft Community
    Enable and Disable Driver Verifier in Windows 10 Performance Maintenance Tutorials
    17) Do not use the tool until it is communicated in the thread.






    Code:
    Event[1987]:  Log Name: System  Source: Microsoft-Windows-Kernel-Boot  Date: 2018-01-13T20:54:58.638  Event ID: 29  Task: N/A  Level: Error  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-3TKB3NI  Description: Windows failed fast startup with error status 0xC00000D4.
    Code:
    Event[4418]:  Log Name: System  Source: Service Control Manager  Date: 2018-01-14T21:16:34.842  Event ID: 7026  Task: N/A  Level: Information  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Jason  Description: The following boot-start or system-start driver(s) did not load: AsIOcdromdamFileCryptGpuEnergyDrvnpsvctrigWdFilter
    [/CODE]

    Code:
    1/13/2018 5:54 PM    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: be
    P2: ffffed867c40d418
    P3: 8a00000003600121
    P4: ffffad806dbff0d0
    P5: a
    P6: 10_0_15063
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\011318-2250-01.dmp
    \\?\C:\Windows\Temp\WER-4046-0.sysdata.xml
    \\?\C:\Windows\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER14FF.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1501.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1502.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_be_cacb27839b1dcad2666c31e9ec61de9f5426e4ab_00000000_cab_02b414ff
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 8b1eb9ee-b996-400e-98ae-487af835528c
    Report Status: 4
    Hashed bucket:
    Code:
    1/13/2018 6:11 PM    Windows Error Reporting    Fault bucket , type 0
    Event Name: AppxDeploymentFailureBlue
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 80070020
    P2: 9
    P3: 0
    P4: NONE
    P5: 10.0.15063.0
    P6: 462
    P7: 
    P8: 
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\TEMP\AppXDeploymentServer_A0950E2F-8C97-0004-C21D-95A0978CD301.evtx
    \\?\C:\Windows\TEMP\AppXPackaging_A0950E2F-8C97-0004-C21D-95A0978CD301.evtx
    \\?\C:\Windows\TEMP\WindowsUpdate_A0950E2F-8C97-0004-C21D-95A0978CD301.log
    \\?\C:\Windows\TEMP\AppxErrorReport_A0950E2F-8C97-0004-C21D-95A0978CD301.txt
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2E98.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2EAD.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2EAE.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_80070020_96bb4bdbccab13567a7e66b98bdbf16bd1b6c_00000000_cab_19572ea8
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: a60e30db-0ea3-4369-8e43-d028e877e530
    Report Status: 4
    Hashed bucket:
    Code:
    1/13/2018 6:11 PM    Windows Error Reporting    Fault bucket 0xBE_nt!MiReplenishPageSlist, type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 61ecd860-52d5-425e-8930-3b147d11afbf
    
    Problem signature:
    P1: be
    P2: ffffed867c40d418
    P3: 8a00000003600121
    P4: ffffad806dbff0d0
    P5: a
    P6: 10_0_15063
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\011318-2250-01.dmp
    \\?\C:\Windows\Temp\WER-4046-0.sysdata.xml
    \\?\C:\Windows\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER14FF.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1501.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1502.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_be_cacb27839b1dcad2666c31e9ec61de9f5426e4ab_00000000_cab_21df7a28
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 8b1eb9ee-b996-400e-98ae-487af835528c
    Report Status: 268435456
    Hashed bucket:
    Code:
    1/13/2018 6:34 PM    Windows Error Reporting    Fault bucket 127831474004, type 5
    Event Name: AppxDeploymentFailureBlue
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 80070020
    P2: 9
    P3: 0
    P4: NONE
    P5: 10.0.15063.0
    P6: 462
    P7: 
    P8: 
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\TEMP\AppXDeploymentServer_A0950E2F-8C97-0004-C21D-95A0978CD301.evtx
    \\?\C:\Windows\TEMP\AppXPackaging_A0950E2F-8C97-0004-C21D-95A0978CD301.evtx
    \\?\C:\Windows\TEMP\WindowsUpdate_A0950E2F-8C97-0004-C21D-95A0978CD301.log
    \\?\C:\Windows\TEMP\AppxErrorReport_A0950E2F-8C97-0004-C21D-95A0978CD301.txt
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2E98.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2EAD.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2EAE.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_80070020_96bb4bdbccab13567a7e66b98bdbf16bd1b6c_00000000_0f2edbb0
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: a60e30db-0ea3-4369-8e43-d028e877e530
    Report Status: 268435456
    Hashed bucket: d96c3af7bd351da614c24a1dc0f1c640
    Last edited by zbook; 15 Jan 2018 at 23:02.
      My ComputerSystem Spec


 
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