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Trainwreck of errors related to seemingly-normal Win10 updates - help!
My wife's Win10 laptop went from working well to being a train wreck, over the past month or so. It's her computer, and I'm not micromanaging the usage, so I'm a bit sketchy on the details.
Several weeks ago I noticed a "something didn't go right" (paraphrase) message on her computer, and she didn't sound too concerned, and I had other fish to fry, so I let it go. But then I've seen it other times, and the messages appear to be pointing to a failure to update Windows 10.
This was a machine purchased new, with Win10 factory-installed, not a DIY upgrade. And she'd had it 18 months or so before these problems started.
When I tried to click "try again" on the error message, it downloaded, verified, and "installed" the updates, getting 100% through the steps. But then I got a message - on a machine that is running Win10, and has never run anything but Win10 mind you - that the computer cannot run Windows 10.
Here are some things that I found in poking around the computer (and Malwarebytes is running on it now, so maybe I'll have more later):
There are thousands of Errors in the event viewer just today, and 11,000+ in the past 7 days: Among them:
- An ESENT error, event ID 454, mentioning "data base recovery/restore failed with unexpected error -543"
- Another ESENT error, Event ID 453, message contained "tiledatalayer" and "recovery could only locate logfiles up to 15"
- An Event name AppxDeploymentFailureBlue
- Another event name WindowsUpdateFailure3
- There is a desktop shortcut on her laptop for "Windows 10 update assistant" - which appears to open a legitimate Windows Update dialog, but I find the presence of a shortcut on the desktop to be odd, and, as a Windows 7 user myself, I don't know what a "legitimate" Windows Update looks like in Win10
- Launching this program gives a screen with the following message: "This pc is not currently running the latest and most secure version of windows 10. This PC is running version 10240. The latest version is 16299. We can help you get the latest security enhancements and feature improvements. Click 'Update Now' to get started."
It appears that I cannot launch programs using the search field in the Windows start menu. For example, if I type "Windows Update" it finds something, but I can't click on this to start Windows Update. Same with Malwarebytes, which I launched by finding the source application program in the Program Files subfolder and launching from that.
I'm going to keep investigating, and I am hoping that there is a simple fix or fixes. Some of this stuff I have found referenced elsewhere on this forum.
But I'm hoping that, as I did, someone will read this, and be able to point me toward a proven solution.