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  1.    30 Jul 2015 #21
    Join Date : Jan 2014
    Get Off My Lawn
    Posts : 3,366
    Win10 Pro

    Can you try to remove Kaspersky ?
      My ComputersSystem Spec
  2.    30 Jul 2015 #22
    Join Date : Jul 2015
    Posts : 11
    windows 7 home premium
    Thread Starter

    I now know that Kaspersky does have to be updated, regardless.

    A prompt to turn off any firewalls before downloading windows 10 would have been nice, though.

    I'm still undecided on keeping windows 10.

    Thanks again for your help, guys.
      My ComputerSystem Spec
  3.    30 Jul 2015 #23
    Join Date : Oct 2014
    Posts : 358
    Windows 10 Pro x86 and x64 dual boot

    You can roll back if you like.
      My ComputerSystem Spec
  4.    30 Jul 2015 #24
    Join Date : Jan 2014
    Get Off My Lawn
    Posts : 3,366
    Win10 Pro

    Would you try to remove Kaspersky to see if it will make your computer run better ?

    I am trying to help you with this, I have not left you waiting for an answer.
      My ComputersSystem Spec
  5.    30 Jul 2015 #25
    Join Date : Jul 2015
    Posts : 11
    windows 7 home premium
    Thread Starter

    No, I can't. I'm getting help tomorrow.

    Thanks again & good luck.
      My ComputerSystem Spec
  6.    30 Jul 2015 #26
    Join Date : Jan 2014
    Get Off My Lawn
    Posts : 3,366
    Win10 Pro

    OK, good luck. Please post again if you need to ask anything else.
      My ComputersSystem Spec
  7.    30 Jul 2015 #27

    Quote Originally Posted by Louise M View Post
    Using ctrl-shft-esc, I do get task manager. There are no running apps.
    Please click the "more details" box at the bottom on the box that claims no running tasks. You'll get a bunch of 'em. Then click on the column heading "CPU" to cause the list to be sorted. Tell us the name of any that have "big" numbers. I usually go into the View menu, "Update speed", and change it to "Low"...otherwise the list changes too quickly for one to focus on it.

    Art
      My ComputerSystem Spec
  8.    31 Jul 2015 #28
    Join Date : Mar 2015
    Posts : 616
    Windows 10

    I'm not sure she understands that she doesn't need to launch Kaspersky to uninstall it.
      My ComputerSystem Spec
  9.    31 Jul 2015 #29
    Join Date : Jan 2014
    Get Off My Lawn
    Posts : 3,366
    Win10 Pro

    Quote Originally Posted by fracking4oil View Post
    I'm not sure she understands that she doesn't need to launch Kaspersky to uninstall it.
    No, she doesn't at all. I think she was afraid to try anything.
    I was worried if her Kaspersky wasn't the problem, then she might be infected by something she D/L'ed to fix her 'puter.

    Now that she say's she has help coming, I dread its not the G. Squad !
      My ComputersSystem Spec
  10.    01 Aug 2015 #30
    Join Date : Jul 2015
    Posts : 11
    windows 7 home premium
    Thread Starter

    Hello again.

    The help I got was simply to remove Kaspersky for windows 7 & install the new version for windows 10. No geek squad.
    Actually, my guy said you guys are the best for help with windows 10 glitches.

    I am using my laptop, but it's continually freezing up, so I'm still having issues with windows 10.

    The task manager now comes up with 2 apps running, google chrome & task manager, & 31 background processes. I would never dream of trying to change anything on my own, because I don't know what I'm doing.

    Art, you mentioned an issue with "one drive". If you have the patience, I'm willing to try & follow your lead. I don't expect immediate assistance, especially on a long weekend, so I'll check back a few times each day.

    I appreciate the help.
      My ComputerSystem Spec

 
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