Display Shutdown Event Tracker? Where is it?

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  1.    14 Jan 2018 #11

    Ah, got it. Didn't realize that. I'm going to disable it then, because what I need is the true WHY it restarts so frequently. If *I* am restarting it on purpose, I don't need to see that.

    But this has been an excellent exercise, thanks so much for that!

    elaine
      My ComputerSystem Spec

  2. Brink's Avatar
    Posts : 33,782
    64-bit Windows 10 Pro build 18282
       14 Jan 2018 #12

    If you're getting a BSOD, then you could follow the instructions at the link below to collect data...

    BSOD - Posting Instructions - Windows 10 Forums

    .... and then post the info and issue in the forum area below to see if we may be able to find out the cause.

    BSOD Crashes and Debugging - Windows 10 Forums
      My ComputersSystem Spec

  3.    14 Jan 2018 #13

    I'm not getting a BSOD, or at least from what I can tell. Basically if I go away from my laptop for an extended period, overnight, for example, the next morning it's back at the login screen. This is NOT normal for me, and I don't see anything obvious in the events, but most of those are not easy to interpret. Right now, I just came back after several hours off it and logged in, and the last "error" in the log is this:

    The server {2593F8B9-4EAF-457C-B68A-50F6B8EA6B54} did not register with DCOM within the required timeout.

    I have NO idea what that means nor if it's even a bootable "offense" I logged back in around 6:55 PM my time, but there's nothing obvious in the log before then, and as best as I can tell it may have rebooted around 4:30ish.

    Everything seems fine otherwise, it works normally, etc etc. It would even be helpful if it DID throw a BSOD while I was on it, but so far it hasn't.

    elaine
      My ComputerSystem Spec

  4.    14 Jan 2018 #14

    I DID poke around the event log some more, and found a "critical" error around 11:00 this morning. It did reboot earlier too, after being away, forgot about that, sorry. There are a number of them too. The error is:

    "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."

    It's plugged in 100% of the time, so hopefully it's not that one, but I looked at the other critical ones and here's a typical one that seems to be from "Kernel-Power". Hmm:

    BugcheckCode 268435583 BugcheckParameter1 0x8 BugcheckParameter2 0xffffd58114babf50 BugcheckParameter3 0x3ee0d730 BugcheckParameter4 0xfffff8010b6a90c6 SleepInProgress 0 PowerButtonTimestamp 0 BootAppStatus 0 Checkpoint 0 ConnectedStandbyInProgress false SystemSleepTransitionsToOn 0 CsEntryScenarioInstanceId 0 BugcheckInfoFromEFI true CheckpointStatus 0

    Oh man, I hope this isn't my battery or something bad!

    elaine
    who apologizes for being a bit scattered here.
      My ComputerSystem Spec

  5. Brink's Avatar
    Posts : 33,782
    64-bit Windows 10 Pro build 18282
       14 Jan 2018 #15

    It may be best to go ahead and create a new BSOD thread with the info from above to see if the BSOD experts may be able to help point you in the right direction.
      My ComputersSystem Spec

  6.    15 Jan 2018 #16

    I am NOT getting a BSOD. However, I just ran a Lenovo Diagnostics on the machine, and was surprised to see that the Battery Health Test Failed, the error saying "Battery has lower than expected relative capacity". This ties in with the power thing mentioned earlier, but as noted, it's not on battery, it's plugged in. I don't even know what this means Is not not holding power? It's original to the laptop which is pushing 5 years (and sadly for me, was under warranty for the first four). Does it even USE battery when it's plugged in?
      My ComputerSystem Spec

  7. Brink's Avatar
    Posts : 33,782
    64-bit Windows 10 Pro build 18282
       15 Jan 2018 #17

    That would explain the sudden shut down.

    Sometimes leaving it plugged in will allow you to avoid the battery issue, but it would be best to replace the battery if able.
      My ComputersSystem Spec

  8.    15 Jan 2018 #18

    I read somewhere that a "typical" battery life is 2 years. That doesn't sound very good, but again, if it's always out and about, that makes a certain amount of sense. Since mine is rarely unplugged, well, I've gotten 5 years :)

    elaine
      My ComputerSystem Spec

  9.    22 Jan 2018 #19

    Thanks to someone in another forum, I believe I have the answer. After a number of months or more, I'd recently started running BOINC again, and until it was mentioned, I never connected that to anything. Here's what was said: "...started running BOINC again. This, by design, works your CPU (and maybe GPU, depending on what project you're running) to its max. It is possible that your laptop is thermally overloading and either the CPU panics and does an immediate power off or something goes wonky and you bluescreen."

    I never had a bluescreen as noted, but once I disabled BOINC, I haven't had this problem since. I'm sorry to hear this, tho, given I like the BOINC concept, but not at the expense at my machine! Does anyone know what machine part can cause this kind of issue? Battery? Something else? If it's something replaceable, I'd far rather try that than buy a whole new laptop.

    Thanks to all who wrote!

    elaine
      My ComputerSystem Spec

  10.    22 Jan 2018 #20

    If you can run your laptop from the wall socket continuously, you can remove the battery completely. Until you get a replacement (highly recommended!) I'd suggest this as a possible strategy to see if you can avoid the power/availability issues you've been experiencing. Years ago, Tom's Hardware recommended that for laptops left constantly plugged in, it's better to discharge the battery to 40% capacity, then store it in double ZipLocs in the refrigerator to keep it from deteriorating (I translated this article from German into English, actually). After a full charge-up when re-inserted into the laptop (or a secondary charger) this is supposed to help ensure maximum battery life. I can't find that article anymore so that advice may be passe (I don't follow it myself, either; I just replace my batteries when their relative capacity drops below 80% of the factory-original rating).
    HTH,
    --Ed--
      My ComputersSystem Spec


 
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