Windows registry - I cannot delete a user file in the registry


  1. Posts : 3
    Windows 10
       #1

    Windows registry - I cannot delete a user file in the registry


    In the last week I have been redirected to a hijacked site that says "that your computer has been hijacked and you will not be able to save your files, then it says do not shutdown" Well, that's exactly what I do is I disconnect from the internet, and then I can close everything down, this has happened a few times now, so I finally went looking for a way to look for it, I tried malwarebytes, I tried Norton's cloud based emergency scan and Trend's scan, none of them are finding the user, I found a video on Youtube that showed me how to find and remove users that shouldn't be there, so I went into regedit and I went to the location in internet settings/ permissions, I followed their directions and I disabled inheritance like it said that I had to do, I clicked remove and as soon as I click the enable button the user comes back, I then tried to remove it and clicked apply, and it returns immediately... I do not know what else to try.. Any suggestions would be appreciated.
      My Computer


  2. Posts : 13,950
    Windows 10 Pro X64 21H1 19043.1503
       #2

    What user? Why do you think a user is involved. It sounds like your browser is being redirected.

    What web browser do you use?
      My Computers


  3. Posts : 3
    Windows 10
    Thread Starter
       #3

    The user is about 100 characters long, it starts with S-1-15-3-1024, etc..... It goes on and on... I have to use Google Chrome because of my websites, I have auto fulfillment and pricing tools that none of the others do. I have looked in browsers and there is nothing there at all?? I also had a friend that knows more about this than I do look, he also couldn't figure out why it cannot be removed.
      My Computer


  4. Posts : 4,547
    Windows 11 Pro 64-bit
       #4

    If you make changes to the Windows Registry, you risk making the operating system unusable.
      My Computer


  5. Posts : 3,677
    Windows 11 Pro 64 Bit 21H2
       #5

    Some applications like Anti-Virus/Security software Adobe and other apps that "phone home" for updates in the background create a fake user for this purpose, it does not have any permissions to access anything else on your computer. But if you force it to delete, it will probably throw your computer into a tizzy and not boot properly. This is harmless and should be ignored.
      My Computer


  6. Posts : 3,677
    Windows 11 Pro 64 Bit 21H2
       #6

    Some applications like Anti-Virus/Security software Adobe and other apps that "phone home" for updates in the background create a fake user for this purpose, it does not have any permissions to access anything else on your computer. But if you force it to delete, it will probably throw your computer into a tizzy and not boot properly. This is harmless and should be ignored.
      My Computer


  7. Posts : 3
    Windows 10
    Thread Starter
       #7

    I understand that it might cause problems, but what about the redirecting that keeps occurring? Are you saying just ignore it? It doesn't sound like you have any suggestions to remove that, again I haven't had this issue until last week. I am trying to get rid of the problems. So I am looking for solutions. Thanks
      My Computer


  8. Posts : 1,471
    Win10 Home x64 - 1809
       #8

    Hey Chucker4827,
    Check your Chrome Extensions see if there are any you don't recognize and if you haven't already give these a try ...
    Chrome Cleanup Tool - Chrome Cleanup Tool
    Malwarebytes AdwCleaner - Malwarebytes | AdwCleaner
      My Computers


  9. Posts : 3,677
    Windows 11 Pro 64 Bit 21H2
       #9

    After running ADWCleaner download Malwarebytes and scan and quarantine with that too.
      My Computer


 

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