Shutdown then Immediately Restarts

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  1. Posts : 20
    Win 10 Pro x64
    Thread Starter
       #21

    I ran the log collector and it opened a command prompt then disappeared. No report and no log files in the sub-directory from where I ran the .lnk.
      My Computer


  2. Posts : 39,970
    windows 10 professional version 1607 build 14393.969 64 bit
       #22

    Open administrative command prompt and type or copy and paste:
    1) sfc /scannow
    2) dism /online /cleanup-image /scanhealth
    3) dism /online /cleanup-image /restorehealth
    4) chkdsk /scan
    5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    7) run the log collector again and post a zip into the thread:
    log collector v2-beta06.zip
    8) If the above log collector does not display the folder on the desktop then run this log collector
    9) Run this log collector:
    BSOD - Posting Instructions - Windows 10 Forums
    10) If the above 2 log collectors fail then run this command in administrative command prompt and post one drive or drop box share links into the thread:
    Code:
    md "%USERPROFILE%\Desktop\CollectedFiles"&wmic /output:"%USERPROFILE%\Desktop\CollectedFiles\hotfix.txt" qfe list full /format:table&copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\CollectedFiles"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\CollectedFiles\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&findstr /v "Owner." "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp" > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.txt"&del "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&driverquery /v > "%USERPROFILE%\Desktop\CollectedFiles\drivers.txt"&msinfo32 /nfo "%USERPROFILE%\Desktop\CollectedFiles\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\CollectedFiles\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\CollectedFiles\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\Collected
      My Computer


  3. Posts : 20
    Win 10 Pro x64
    Thread Starter
       #23

    Nada.

    Code:
    Microsoft Windows [Version 10.0.16299.125](c) 2017 Microsoft Corporation. All rights reserved.
    
    
    C:\WINDOWS\system32>sfc /scannow
    
    
    Beginning system scan.  This process will take some time.
    
    
    Beginning verification phase of system scan.
    Verification 100% complete.
    
    
    Windows Resource Protection did not find any integrity violations.
    
    
    C:\WINDOWS\system32>dism /online /cleanup-image /scanhealth
    
    
    Deployment Image Servicing and Management tool
    Version: 10.0.16299.15
    
    
    Image Version: 10.0.16299.125
    
    
    [==========================100.0%==========================] No component store corruption detected.
    The operation completed successfully.
    
    
    C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth
    
    
    Deployment Image Servicing and Management tool
    Version: 10.0.16299.15
    
    
    Image Version: 10.0.16299.125
    
    
    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.
    
    
    C:\WINDOWS\system32>chkdsk /scan
    The type of the file system is NTFS.
    Volume label is Main.
    
    
    Stage 1: Examining basic file system structure ...
      445696 file records processed.
    File verification completed.
      3895 large file records processed.
      0 bad file records processed.
    
    
    Stage 2: Examining file name linkage ...
      474 reparse records processed.
      539538 index entries processed.
    Index verification completed.
      0 unindexed files scanned.
      0 unindexed files recovered to lost and found.
      474 reparse records processed.
    
    
    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
      46922 data files processed.
    CHKDSK is verifying Usn Journal...
      35448984 USN bytes processed.
    Usn Journal verification completed.
    
    
    Windows has scanned the file system and found no problems.
    No further action is required.
    
    
     986102783 KB total disk space.
     361634776 KB in 233917 files.
        147836 KB in 46923 indexes.
             0 KB in bad sectors.
        584435 KB in use by the system.
         65536 KB occupied by the log file.
     623735736 KB available on disk.
    
    
          4096 bytes in each allocation unit.
     246525695 total allocation units on disk.
     155933934 allocation units available on disk.
    
    
    C:\WINDOWS\system32>
      My Computer


  4. Posts : 20
    Win 10 Pro x64
    Thread Starter
       #24

    DM Log Collector appeared to peruse the various logs and reports in Windows. It created the folder TFdebugFiles on the desktop but File Explorer reports that file is unavailable. Neither File Explorer or XYplorer can see the folder on my desktop.
      My Computer


  5. Posts : 20
    Win 10 Pro x64
    Thread Starter
       #25

    Running the command line version of what appears to be the DM Log Collector created .Zip file on my desktop which is empty.
      My Computer


  6. Posts : 39,970
    windows 10 professional version 1607 build 14393.969 64 bit
       #26
      My Computer


  7. Posts : 20
    Win 10 Pro x64
    Thread Starter
       #27

    I sent the unit to HP Repair. They replaced the motherboard and returned the unit to me within 7 days with no scratches or dings. All appears functional now. There must have been a bad batch of boards because numerous threads on HP Forums discuss this issue.

    Thanks to all here for the assistance.
      My Computer


  8. Posts : 39,970
    windows 10 professional version 1607 build 14393.969 64 bit
       #28

    Your welcome.
    Thank you for the feedback.
    Download and install the HP BIOS UEFI hardware diagnostics:
    HP PC Hardware Diagnostics | HP® Official Site
    Run version 6.5 on the computer so that you have a baseline.
    To run the diagnostics power on the computer and repetitively click the F2 key > extensive or loop until failure testing.
      My Computer


  9. Posts : 20
    Win 10 Pro x64
    Thread Starter
       #29

    That is a great idea to set the baseline. I'll do it now.

    Thanks, zbook.
      My Computer


 

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