Shutdown then Immediately Restarts Solved

Page 3 of 3 FirstFirst 123
  1.    12 Jan 2018 #21

    I ran the log collector and it opened a command prompt then disappeared. No report and no log files in the sub-directory from where I ran the .lnk.
      My ComputerSystem Spec

  2. Posts : 22,640
    windows 10 professional version 1607 build 14393.969 64 bit
       12 Jan 2018 #22

    Open administrative command prompt and type or copy and paste:
    1) sfc /scannow
    2) dism /online /cleanup-image /scanhealth
    3) dism /online /cleanup-image /restorehealth
    4) chkdsk /scan
    5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    7) run the log collector again and post a zip into the thread:
    log collector
    8) If the above log collector does not display the folder on the desktop then run this log collector
    9) Run this log collector:
    BSOD - Posting Instructions - Windows 10 Forums
    10) If the above 2 log collectors fail then run this command in administrative command prompt and post one drive or drop box share links into the thread:
    md "%USERPROFILE%\Desktop\CollectedFiles"&wmic /output:"%USERPROFILE%\Desktop\CollectedFiles\hotfix.txt" qfe list full /format:table&copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\CollectedFiles"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\CollectedFiles\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&findstr /v "Owner." "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp" > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.txt"&del "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&driverquery /v > "%USERPROFILE%\Desktop\CollectedFiles\drivers.txt"&msinfo32 /nfo "%USERPROFILE%\Desktop\CollectedFiles\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\CollectedFiles\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\CollectedFiles\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\Collected
      My ComputerSystem Spec

  3.    12 Jan 2018 #23


    Microsoft Windows [Version 10.0.16299.125](c) 2017 Microsoft Corporation. All rights reserved.
    C:\WINDOWS\system32>sfc /scannow
    Beginning system scan.  This process will take some time.
    Beginning verification phase of system scan.
    Verification 100% complete.
    Windows Resource Protection did not find any integrity violations.
    C:\WINDOWS\system32>dism /online /cleanup-image /scanhealth
    Deployment Image Servicing and Management tool
    Version: 10.0.16299.15
    Image Version: 10.0.16299.125
    [==========================100.0%==========================] No component store corruption detected.
    The operation completed successfully.
    C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth
    Deployment Image Servicing and Management tool
    Version: 10.0.16299.15
    Image Version: 10.0.16299.125
    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.
    C:\WINDOWS\system32>chkdsk /scan
    The type of the file system is NTFS.
    Volume label is Main.
    Stage 1: Examining basic file system structure ...
      445696 file records processed.
    File verification completed.
      3895 large file records processed.
      0 bad file records processed.
    Stage 2: Examining file name linkage ...
      474 reparse records processed.
      539538 index entries processed.
    Index verification completed.
      0 unindexed files scanned.
      0 unindexed files recovered to lost and found.
      474 reparse records processed.
    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
      46922 data files processed.
    CHKDSK is verifying Usn Journal...
      35448984 USN bytes processed.
    Usn Journal verification completed.
    Windows has scanned the file system and found no problems.
    No further action is required.
     986102783 KB total disk space.
     361634776 KB in 233917 files.
        147836 KB in 46923 indexes.
             0 KB in bad sectors.
        584435 KB in use by the system.
         65536 KB occupied by the log file.
     623735736 KB available on disk.
          4096 bytes in each allocation unit.
     246525695 total allocation units on disk.
     155933934 allocation units available on disk.
      My ComputerSystem Spec

  4.    12 Jan 2018 #24

    DM Log Collector appeared to peruse the various logs and reports in Windows. It created the folder TFdebugFiles on the desktop but File Explorer reports that file is unavailable. Neither File Explorer or XYplorer can see the folder on my desktop.
      My ComputerSystem Spec

  5.    12 Jan 2018 #25

    Running the command line version of what appears to be the DM Log Collector created .Zip file on my desktop which is empty.
      My ComputerSystem Spec

  6. Posts : 22,640
    windows 10 professional version 1607 build 14393.969 64 bit
       12 Jan 2018 #26
      My ComputerSystem Spec

  7.    25 Jan 2018 #27

    I sent the unit to HP Repair. They replaced the motherboard and returned the unit to me within 7 days with no scratches or dings. All appears functional now. There must have been a bad batch of boards because numerous threads on HP Forums discuss this issue.

    Thanks to all here for the assistance.
      My ComputerSystem Spec

  8. Posts : 22,640
    windows 10 professional version 1607 build 14393.969 64 bit
       25 Jan 2018 #28

    Your welcome.
    Thank you for the feedback.
    Download and install the HP BIOS UEFI hardware diagnostics:
    HP PC Hardware Diagnostics | HP® Official Site
    Run version 6.5 on the computer so that you have a baseline.
    To run the diagnostics power on the computer and repetitively click the F2 key > extensive or loop until failure testing.
      My ComputerSystem Spec

  9.    26 Jan 2018 #29

    That is a great idea to set the baseline. I'll do it now.

    Thanks, zbook.
      My ComputerSystem Spec

Page 3 of 3 FirstFirst 123

Related Threads
PC restarts instead of shutdown. in PC Custom Builds and Overclocking
Hi, I've upgraded my NVMe from the crucial MX200 to the Samsung 960 pro. I imaged the hard drives using acronis. Since then sometimes when I shutdown the pc will boot back up again after a few seconds. The same thing happens in my dual boot of...
I have multiple PC's running W10 v1511. For some reason at least one of them and I suspect more than one will automatically restart after it has been shutdown. The restart does not occur immediately, in fact, it is several hours before the magic...
I have a desktop that I ran the update on from windows 7 to windows 10. When I go to shutdown it appears to begin the shutdown process. However, after a few moments with black screens the PC shows the BIOS splash screen and begins to start...
Solved Computer restarts after selecting shutdown in Performance & Maintenance
I have a problem with my Lenovo laptop that when I hit shutdown in the start menu, it will restart instead. At the sign in screen I can press shutdown and it will work fine, but it is just annoying to have to wait and press shutdown again. Also...
Windows 10 kept wanting to restart after it has been shutdown. The computer would have its power indicator turned off for maybe 2 seconds, then you hear the fan whirling and the BIOS screen appears followed by the usual boot process. I don't...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 17:48.
Find Us