Windows 10: My laptop is not properly booting, and I'm in need of help.

  1.    03 Jan 2018 #1

    My laptop is not properly booting, and I'm in need of help.


    Yesterday morning, I restarted my laptop. The normal lenovo loading screen came on but then it sent me to a blue screen with a frowning face and the words "Your PC ran into a problem and needs to restart..." It restarted and the loading screen came, but it says "Loading Automatic Repair". Then it said "Diagnosing Your PC.". Next, it sent me to Automatic Repair and said "Your PC did not start correctly" in big letters. It gave me two options, Restart and Advanced Options. I tried both. I went to A.O. and it gave me 4 options, "Continue", "Use a device", "Troubleshoot" and "Turn off PC".

    I've tried everything!! Will someone please help me?
      My ComputerSystem Spec


  2. Posts : 17,739
    windows 10 professional version 1607 build 14393.969 64 bit
       04 Jan 2018 #2

    1) If possible remove the battery and unplug the notebook.
    2) hold down the power button for 1 minute.
    3) The above 2 steps should perform a power reset.
    4) power on the computer and see if it will open to the lock screen/splash screen/wallpaper.

    5) If it is unable to open to the wall paper then perform a hardware method to open the Windows advanced troubleshooting menu:
    a) power on and as soon as you see the Microsoft icon > power off (the timing is important)
    b) power on again and as soon as you see the Microsoft icon > power off (the timing is important)
    c) power on again and allow the computer to advance to the Windows advanced troubleshooting menu.

    6) Once in the Windows advance troubleshooting menu perform the following steps:
    7) click on startup options > reset > select #6 safe mode with command prompt > type:
    a) sfc /scannow
    b) chkdsk /f
    c) reboot
    8) if startup options does not work or if the scannow and chkdsk do not work then click on startup repair
    9) if startup repair fails the click on system restore (start with the oldest restore point and move forward in time)


    10) if you are unable to get the computer to open the Windows advanced troubleshooting menu then you will need to create a bootable windows 10 iso.
    Download Windows 10

    11) insert the bootable windows 10 iso into any USB port.
    12) power on the computer and repetitively click the F12 key to open the BIOS boot menu.
    13) click on USB external hard drive
    14) wait approximately 5 - 10 minutes for the iso to load while viewing the Windows icon
    15) for the menu with language, time, currency, and keyboard the settings should already be set to your preferences so click on next.
    16) on the next menu make sure that you do not click on install. Instead look in the left lower corner and click on repair your computer.
    17) This should have opened the windows advanced troubleshooting menu on the windows 10 iso.
    18) Attempt system restore starting with the oldest date and repeat as many times as necessary to find a working restore point.
    19) if there are no working restore points or if system restore fails move to the next step
    20) click on startup repair
    21) if start up repair fails click on command prompt and open Administrator X:\Windows\system32.exe and type:
    sfc /scannow
    chkdsk /f
    22) if you get this far report your progress into the thread.

    At anytime use a camera or a smart phone camera to take pictures and post images into the thread for additional help.
      My ComputerSystem Spec

  3.    04 Jan 2018 #3

    I'm not sure how to remove the battery. I have a lenovo yoga and I don't have the nessesary tools to remove the battery.

    I tried to open safe mode, however the same problem happens again where it says that my pc ran into an error, blah blah blah.

    I have yet to try the third one
      My ComputerSystem Spec


  4. Posts : 17,739
    windows 10 professional version 1607 build 14393.969 64 bit
       04 Jan 2018 #4

    Open the website for the computer > enter the make/model or product/serial number > open the webpage for drivers > post the URL or hyperlink into the thread.

    Update the system specs in the "My Computer" section:

    How To Fill Out Your System Specs
    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums Site Use Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums
      My ComputerSystem Spec

  5.    04 Jan 2018 #5

    Just wondering, why does this error occur?
      My ComputerSystem Spec

  6.    04 Jan 2018 #6

    Nothing worked. Is there anything else I can do?
      My ComputerSystem Spec

  7.    04 Jan 2018 #7

    Please boot your computer with Windows Setup Media and from Windows Recovery Environment start the Command Prompt.

    Please type below command into Command Prompt and press Enter key.

    The following command scans integrity of all protected Windows system files and repairs files with problems when possible.

    Code:
    Sfc  /Scannow   /OFFBOOTDIR=D:\   /OFFWINDIR=D:\Windows


    Please replace partition letter D: with Windows installed partition letter. When computer boots into Windows Recovery Environment (WinRE) environment the drive letter assign to Windows partition may not be C: drive letter because Windows 7, 8 , 8.1 and 10 creates a separate system partition when it's installed from scratch. The system partition contains boot files WinRE assigns the system partition the C: drive letter and the Windows installed partition will be assign any other drive letter usually D: drive letter is assign to Windows installed partition. The Bcdedit /enum | find "osdevice" command can be use to find out the drive letter of the Windows installed partition the output of the Bcdedit command is similar to this osdevice partition=D:. The drive letter after partition= is the drive letter of the Windows partition.

    Restart your computer after finish executing Sfc command if the issue still not resolved follow the below instructions.



    Windows Vista/ 7/8/8.1/10 keep a regular backup of the registry handy in case you need to overwrite a corrupted registry. By default, the RegIdleBackup task runs every 10 days, so thatís as far back as you would lose if you replaced the current registry with the automatically backed-up files. You can find the backed-up registry files in \Windows\System32\config\RegBack folder.


    Please boot your computer with Windows Setup Media and from Windows Recovery Environment start the Command Prompt.

    Please type below command into Command Prompt and press Enter key.

    Code:
     Dir C:\Windows\System32\config\RegBack

    Above command will list files stored within RegBack folder and there file size, make sure files are not zero size if they are do not follow below instructions.



    Please replace partition letter C: with Windows installed partition letter. When computer boots into Windows Recovery Environment (WinRE) environment the drive letter assign to Windows partition may not be C: drive letter because Windows 7, 8 , 8.1 and 10 creates a separate system partition when it's installed from scratch. The system partition contains boot files WinRE assigns the system partition the C: drive letter and the Windows installed partition will be assign any other drive letter usually D: drive letter is assign to Windows installed partition. The Bcdedit /enum | find "osdevice" command can be use to find out the drive letter of the Windows installed partition the output of the Bcdedit command is similar to this osdevice partition=D:. The drive letter after partition= is the drive letter of the Windows partition.

    Please type below commands into Command Prompt and for each command you have typed press Enter key.



    Code:
    Ren  C:\windows\system32\config\SAM         SAM.BAK
    
    Ren  C:\windows\system32\config\SYSTEM      SYSTEM.BAK
    
    Ren  C:\windows\system32\config\SECURITY    SECURITY.BAK
    
    Ren  C:\windows\system32\config\DEFAULT     DEFAULT.BAK
    
    Ren  C:\windows\system32\config\SOFTWARE    SOFTWARE.BAK
    
     
    
    Copy  C:\Windows\System32\config\RegBack\SAM         C:\windows\system32\config
    
    Copy  C:\Windows\System32\config\RegBack\SYSTEM      C:\windows\system32\config
    
    Copy  C:\Windows\System32\config\RegBack\SECURITY    C:\windows\system32\config
    
    Copy  C:\Windows\System32\config\RegBack\DEFAULT     C:\windows\system32\config
    
    Copy  C:\Windows\System32\config\RegBack\SOFTWARE    C:\windows\system32\config

    This procedure assumes that Windows Vista/7/8/8.1/10 is installed to the C:\ partition. Make sure to replace C:\ drive letter to the appropriate Windows OS installed partition drive letter if it is a different location.


    Above commands renames the registry files at their existing location, and then copies the registry files from the RegBack folder to the C:\Windows\System32\Config folder.
      My ComputerSystem Spec


 

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