Desktop crash

  1. Posts : 115
    Windows 10 Pro 64 bit with May 2020 update

    Desktop crash

    My desktop which, although I am running Windows 10 with the latest update, is very similar to what I had on previous versions of Windows i. e. a background picture of my own choice and various shortcuts to folders and programs that I use regularly. These are arranged in a layout to suit me. Two or three times recently I have clicked on a folder which has not opened as expected, instead The screen goes blue after a few seconds. The desktop is then re-established with the usual background but with all the icons in a default position at the left hand side of the screen. I can then open the folder that I wanted to open and everything works normally.
    I have then to rearrange the icons to their old layout. As I said this has happened several times recently and is becoming annoying. Can anyone suggest a cause for this and how I might prevent it's recurrence?
    I am running AVG Antivirus free, Malwarebytes Premium and regularly clean out junk with CCleaner so hopefully I have not encountered a virus or malware.
      My Computer

  2. Posts : 39,994
    windows 10 professional version 1607 build 14393.969 64 bit

    Run this log collector and post a zip into the thread for troubleshooting:
    log collector
      My Computer

  3. Posts : 115
    Windows 10 Pro 64 bit with May 2020 update
    Thread Starter

    Thanks Zbook. I'll try this tomorrow as I am rather busy today.
      My Computer

  4. Posts : 35,411
    Win 10 Pro (21H2) (2nd PC is 21H2)

    The rearrangement of desktop icons has been discussed at very great length in several threads here. This is not a problem unique to Win 10, nor does it affect all users.

    Some find a 3rd party utility helps.
    Win10 desktop icons rearranging on boot Solved - Page 3 - Windows 10 Forums
    e.g. DesktopOK
    Desktop icons keep rearranging - Page 23 - Windows 10 Forums

    I seem to recall someone claimed to have found a solution...
      My Computers

  5. Posts : 1,512

    Icons becoming rearranged is a nuisance. But I'd be more concerned about this:
    "... recently I have clicked on a folder which has not opened as expected. Instead the screen goes blue after a few seconds."
      My Computer

  6. Posts : 35,411
    Win 10 Pro (21H2) (2nd PC is 21H2)

    Granted, just that was an aspect not covered by @zbook's approach.
      My Computers


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