File properites taking minutes to appear

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  1. Posts : 6
    Windows 10
       #1

    File properites taking minutes to appear


    Hi, I have a modern Windows 10 desktop (A Micro Center Powerspec). When I right click on a file, all the menu items immediate appear but then when I choose "properties", it will take minutes for the information to appear. Upon doing research, I downloaded and ran a program called "ShellEXView" and disabled all the Context Menu processes but that did not solve the problem. I then tried running Windows 10 in safe mode and then right clicked a file and chose properites, it just hung or at least after 10 minutes I gave up and rebooted the PC.

    Not sure but I think when I first got the PC before I installed any programs I did not have this problem. Any thoughts would be appreciated.
      My Computer


  2. Posts : 35,547
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #2

    Hi, those steps are reasonable..

    Clearly a clean boot won't help as you've tried Safe Mode.
    Shellexview doesn't show all shell extensions these days. Also try Shellmenuview, also by NirSofer, being careful not to disable any MS extensions.

    Try creating a new user for test purposes. If you don't have the problem with a new user. then use screenshots to compare differences between the two accounts.

    Also consider using Sysinternals Process Monitor (free from MS) to capture a log of all activity. This is not easy to use as the log records everything. Best put your PC into a minimal state (don't know if that program works in Safe Mode- easy to check).

    Then with Process Monitor capturing activity, note the time and click Properties. Stop capture, and inspect the log after the time you noted. You might be able to find a clue.

    You could try running Hard Disk Sentinel (trial) to check your drive, then if ok

    From an admin command prompt
    chkdsk C: /scan
    (or whichever drive letter is of interest)
    Last edited by dalchina; 30 Dec 2017 at 02:32.
      My Computers


  3. Posts : 258
    Windows 10 Pro
       #3

    Worth running a hard drive test with seatools just incase :)
      My Computer


  4. Posts : 6
    Windows 10
    Thread Starter
       #4

    OK, created new user and all works fine under new user. Before doing so, the problem occurred on both hard drives so don't think it's a hard drive issue. How would I use screenshots to compare the differences between the two current vs new user settings? What exactly am I looking for?
    Thanks for your help.

    EDIT: For what it's worth, when I click on properties, a process called "Com Surrogate" sucks a lot of CPu and memory resources. Attempting to do research on Com Surrogate suggests it's a necessary Microsoft process. Screenshot shown below, have no idea why it posted twice.

    [QUOTE=dalchina;1249509]Hi, those steps are reasonable..
    Try creating a new user for test purposes. If you don't have the problem with a new user. then use screenshots to compare differences between the two accounts.
    Attached Thumbnails Attached Thumbnails File properites taking minutes to appear-image.png   File properites taking minutes to appear-screenhunter-22-geepo.jpg  
    Last edited by geepondy; 30 Dec 2017 at 09:35.
      My Computer


  5. Posts : 6
    Windows 10
    Thread Starter
       #5

    From post above, here are the properties of dll.host.exe, com surrogate when I do a right click file properties as seen thru Process Explorer.

    File properites taking minutes to appear-image.png
      My Computer


  6. Posts : 6
    Windows 10
    Thread Starter
       #6

    OK, thanks to this thread, I have solved my problem.
    Very high temporary memory usage when doing right-click Properties - Windows 10 Forums

    The gist of it is that uninstalling Acronis True Image 2017 solved my problem. I have no idea why it caused the problem to begin with but am hesitant to reinstall it. I see now they have Acronis True Image 2018.
      My Computer


  7. Posts : 35,547
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #7

    Great- I would guess an incompatibility with a later version of Win 10... and you might find even find drivers related to Acronis running in Safe Mode in the case where that was a problem.

    You might try using Macrium Reflect (free) - robust, reliable and focussed on its task. Many here use it.
    The paid version gets you a few more features including access to the forum and incremental updates. You can find a feature comparison chart quite readily.
      My Computers


  8. Posts : 13,959
    Windows 10 Pro X64 21H1 19043.1503
       #8

    Or go with Macrium reflect Premium which has all the bells and whistles you're used to with Acronis. It's what I switched to when I got tired of Acronis never, ever upgrading their code, always requiring me to buy a new version when a new OS came out. It was also buggy. Macrium is rock solid and for me, always works.
      My Computers


  9. Posts : 6
    Windows 10
    Thread Starter
       #9

    The premium version at $79 is expensive. My backup needs are relatively simple. Basically I just want to back up the C drive periodically (single partition containing the OS, program files, etc) and should something go amiss, be able to boot the system and restore the partition. I usually manually back up the data files. One thing I want to be able to do is that sooner rather than later I will buy a bigger SSD and I want to clone the contents of my current SSD (again the C drive) to the new SSD and make that my boot drive. Can I do all that with the Macrium Free? I know some SSDs come with cloning software if memory serves me correct.

    Ztruker said:
    Or go with Macrium reflect Premium which has all the bells and whistles you're used to with Acronis. It's what I switched to when I got tired of Acronis never, ever upgrading their code, always requiring me to buy a new version when a new OS came out. It was also buggy. Macrium is rock solid and for me, always works.
      My Computer


  10. Posts : 35,547
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #10

    Basically I just want to back up the C drive periodically (single partition containing the OS, program files, etc)
    - Windows consists of several partitions created when installing Windows.
    Disk imaging programs such as Macrium offer an option to back up Windows (Backup, Backup windows) which selects all those partitions (4 for an EFI installation, not just C: ). E.g.

    File properites taking minutes to appear-1.jpg

    Cloning: (is available in free version)
    Cloning a disk - KnowledgeBase v7 - Macrium Reflect Knowledgebase - KnowledgeBase v7 - Macrium Reflect Knowledgebase
      My Computers


 

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