W10 and Asus xxx5l

stefos · 22 Dec 2017

A couple of months ago following an 'automatic' windows 10 update I developed a problem where the computer wouldn't shut down and the light remained until the battery was drained so obviously couldn't be booted without a mains supply.

Searching the forums apparently the problem was a bug in the update which affected certain laptops and could be resolved by backdating one of the drivers which worked a treat - until this update, when it reappeared.

I can't for the life of me find the routine to resolve the problem and have at least disabled the 'automatic updates' feature.I would be delighted if anyone can help.

Regards,stefos

Caledon Ken · 22 Dec 2017

Hi stefos.

Can you remember anything more on which driver?

I found a couple of threads where they discuss the Intel Management Engine.

Windows 10 Shutdown Problem

Always a good idea to join a thread if it fix your issue so you can find again.

If you have an idea of driver, who was on thread or date you can use the advance search features?

You may also be able to audit your drivers against the ones listed on the Asus site and this might help identify the driver.

If you downloaded a driver any chance it is still in your download folder?

Ken

bro67 · 22 Dec 2017

Contact ASUS about the issue if you cannot make the changes in Power or Device Manager. If you have Hibernate/Fast Boot enabled, you can turn off Hibernate, along with pull a power report from powercfg. It helps to know what version this started with.