Windows 10: Total screen freeze after some uodates?

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  1.    21 Dec 2017 #1

    Total screen freeze after some uodates?


    I have been experiencing a total freeze of my desktop computer at seemingly random times? The freeze occurs without any warning and leaves no error message in the event viewer, but a process of elimination has hit on what is causing the freeze!
    Every time it happens it coincides with a check for updates, I know this is the cause because Windows always records the time a search for updates was checked, and this always matches the freeze!
    The only thing to do when the freeze occurs is to close Windows by holding the computers start button in until the PC powers down, then re-starting.
    The freeze only happens now and again, and most updates complete without causing one!

    What I am hoping for is a fix for this problem, or at least to share the cause of the freeze for others to benefit.:)
      My ComputerSystem Spec

  2. Caledon Ken's Avatar
    Posts : 10,660
    Windows 10 Pro x64 Build 1803
       21 Dec 2017 #2

    Hi Willabong.

    Have you tried the update trouble shooter? Start > Settings > Update and Security > Troubleshoot

    Can I ask what version and build you on, Windows key + R, type winver, enter


    Ken
      My ComputerSystem Spec

  3.    21 Dec 2017 #3

    1709 fully updated. Windows Home.
      My ComputerSystem Spec

  4.    21 Dec 2017 #4

    I have noticed some freezes too on one of my three PCs (work). The only thing that was changed between non-crashing and crashing period was updating nVidia drivers. I removed these with DDU and left WU download an older version. So far, so good.

    Do you have an nVidia card? Then you could give this a shot.
      My ComputerSystem Spec

  5.    21 Dec 2017 #5

    ATI Radeon ..... But the problem is not my PC as such, it is the re-start after an update that freezes before it can be implemented. It's not really a big problem once you realise what is causing it, because I would have to re-start anyway!
      My ComputerSystem Spec

  6. Caledon Ken's Avatar
    Posts : 10,660
    Windows 10 Pro x64 Build 1803
       21 Dec 2017 #6

    I'm not following, my apologizes.

    I thought it froze when it did the checked for updates. Now I think I understand that if it checks for updates and there are none everything is good. If it does check and does find one, it does the installation and instead of scheduling a restart it freezes.

    Are you using Window Defender or something else or maybe two something elses?

    Is anything being recorded in Reliability History?
      My ComputerSystem Spec

  7.    21 Dec 2017 #7

    No messages or erors anywhere on the system? And the freeze happens randomly, most updates that need a re-start are completed without problems.but occasionally an update tries to re-start the system and ends in a freeze. The only way out of the freeze is a system shut down, then re-starting the system almost always results in the system configuring updates!
    My main reason in making this post is to help others with the same problem to realise the cause!
      My ComputerSystem Spec

  8. Caledon Ken's Avatar
    Posts : 10,660
    Windows 10 Pro x64 Build 1803
       21 Dec 2017 #8

    Okay.

    Did you try the update trouble shooter?

    What AV products are you using?

    Do you have any other products for cleaning, privacy or tweaking?
      My ComputerSystem Spec

  9.    22 Dec 2017 #9

    Malwarebytes and SuperAntiSpyware. (nothing is removed until I check each item first).
    Yes and the trouble shooter found nothing of interest.
    I don't use cleaning, privacy or Tweaking tools!
      My ComputerSystem Spec


  10. Posts : 20,964
    windows 10 professional version 1607 build 14393.969 64 bit
       22 Dec 2017 #10

    See if you can open task manager with control alt delete before you expect the problem or while you are having the problem and report the numbers that you see for CPU, Memory, and DIsk.

    Another option is to use Windows performance recorder (WPR)
    or Microsoft Systernals to capture the problem.

    This log collector is used in another forum.
    BSOD - Posting Instructions - Windows 10 Forums
    Post a zip into the thread for troubleshooting.
      My ComputerSystem Spec


 
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