1.    4 Weeks Ago #1
    Join Date : Dec 2017
    Posts : 4
    windows 10

    XPS 8910 tower sleeps but when keyboard/mouse click its shutdown


    I have XPS desktop with Windows 10 installed on it and I'm so frustrated with this not sure what to do and I have tried many instructions on the web and nothing fix the problem I'm having:

    What is the problem?
    • When I put computer to sleep, the computer goes to sleep but when when I press keyboard/mouse to wake-up... it sounded its starting to wake-up but its shutdown by itself.


    Any help guys?

    Here is what I have done so far:

    Reboot and IMMEDIATELY press F2 to open BIOS setup.
    Look for an option "USB Wake" (or similar) and make sure it's ENabled. Be sure to save the change before exiting setup.
    If that doesn't solve the problem (or USB Wake isn't listed in BIOS...

    1. Open Device Manager and expand list under USB
    2. Double-click a USB root hub and click its Power Management tab
    3. Uncheck box "Allow PC to turn off..."
    4. Repeat for all USB root hubs

    Now expand list under Human Interface Devices in Device Manager

    1. Uncheck that same box for any HID entry with a Power Management tab.

    Then go to the Windows Power options page

    1. Identify the current power plan and click link to change its settings
    2. Click link on next screen for Advanced options
    3. Disable USB Selective Suspend
    4. Save the change to power plan if prompted



      My ComputerSystem Spec
  2.    4 Weeks Ago #2
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 5,397
    Windows 10 Pro Build 1709

    Hi ezx8. Welcome to the TenForums @ezx8

    Would you say this happens after a short sleep or a longer sleep, say hibernation. Not sure hibernation value you may be using.

    As a quick test have you tried disabling hibernation?

    Right click start, command prompt (admin) or Power Shell(admin) type

    powercfg -h off

    To enable replace the word off with the word on.

    Ken
      My ComputerSystem Spec
  3.    4 Weeks Ago #3
    Join Date : Dec 2017
    Posts : 4
    windows 10
    Thread Starter

    Quote Originally Posted by Caledon Ken View Post
    Hi ezx8. Welcome to the TenForums @ezx8
    Would you say this happens after a short sleep or a longer sleep, say hibernation. Not sure hibernation value you may be using.
    As a quick test have you tried disabling hibernation?
    Right click start, command prompt (admin) or Power Shell(admin) type
    powercfg -h off
    To enable replace the word off with the word on.
    Ken
    Hi Ken,
    Thank you for your reply, regardless short or long sleep, as soon as I hit the keyboard or click on the mouse its shutdown the computer.
    I will try the command and post the finding.

    Thanks again.
      My ComputerSystem Spec
  4.    4 Weeks Ago #4
    Join Date : Dec 2017
    Posts : 4
    windows 10
    Thread Starter

    Thanks Ken, after run the above command and I put the computer to sleep and it went to sleep and after a minute when I start tapping mouse/keyboard then it sounded like its waking up but its shut down the computer. arg!!!!!

    It doesn't matter if its a short or long time sleep... its just shutdown my machine after I put that to sleep.
      My ComputerSystem Spec
  5.    4 Weeks Ago #5
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 5,397
    Windows 10 Pro Build 1709

    Well not that it any comfort but lots of issues like yours on Google.

    When did your problem start?

    In looking at the files available it appears this is a newer machine. Do you use the Dell Update Application. I would use it and a new version came out just last week. Let it take a kick at updating your drivers.

    I would also look down the list of files available and cross reference them to the drivers being used by your system. What I thinking is has a driver been mis-identified and you are using either the wrong driver or a basic Microsoft driver.

    One last item, I read on at least three threads that updating the BIOS fixed things. It is listed as "Urgent". If you do decide to update your BIOS, and this is solely your decision, please ensure your power is stable (not during a storm) and be patient. BIOS updates carry some risk, I haven't had one go bad but I'm patient.

    Hopefully the Dell Update App handles for you.


    Ken
      My ComputerSystem Spec
  6.    4 Weeks Ago #6
    Join Date : Dec 2017
    Posts : 4
    windows 10
    Thread Starter

    my machine is pretty old and the problem started recently i must have screwed up some setting but couldn't able to figured what exactly I did, my bios is up-to-date and my drivers as well...

    any other setting you think of?
      My ComputerSystem Spec
  7.    4 Weeks Ago #7
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 5,397
    Windows 10 Pro Build 1709

    Well there is always the in place repair / upgrade. If you are not already on V1709 this will act as an upgrade, FYI. Otherwise it is a repair.

    Repair Install Windows 10 with an In-place Upgrade

    Before doing that though you might try reset your power plan to its defaults, restarting and seeing if that changes things.

    When you awake the machine have you tried power button, quick click?

    You could also enter your bios and load defaults.

    The in place repair / upgrade is supposed to be a non destructive process. That said I always recommend people make a back up of their data.
      My ComputerSystem Spec

 


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