XPS 8910 tower sleeps but when keyboard/mouse click its shutdown

I have XPS desktop with Windows 10 installed on it and I'm so frustrated with this not sure what to do and I have tried many instructions on the web and nothing fix the problem I'm having:

What is the problem?

• When I put computer to sleep, the computer goes to sleep but when when I press keyboard/mouse to wake-up... it sounded its starting to wake-up but its shutdown by itself.

Any help guys?

Here is what I have done so far:

Reboot and IMMEDIATELY press F2 to open BIOS setup.
Look for an option "USB Wake" (or similar) and make sure it's ENabled. Be sure to save the change before exiting setup.
If that doesn't solve the problem (or USB Wake isn't listed in BIOS...

1. Open Device Manager and expand list under USB
2. Double-click a USB root hub and click its Power Management tab
3. Uncheck box "Allow PC to turn off..."
4. Repeat for all USB root hubs

Now expand list under Human Interface Devices in Device Manager

1. Uncheck that same box for any HID entry with a Power Management tab.

Then go to the Windows Power options page

1. Identify the current power plan and click link to change its settings
2. Click link on next screen for Advanced options
3. Disable USB Selective Suspend
4. Save the change to power plan if prompted

Caledon Ken said:

Hi ezx8. Welcome to the TenForums @ezx8
Would you say this happens after a short sleep or a longer sleep, say hibernation. Not sure hibernation value you may be using.
As a quick test have you tried disabling hibernation?
Right click start, command prompt (admin) or Power Shell(admin) type
powercfg -h off
To enable replace the word off with the word on.
Ken

Hi Ken,
Thank you for your reply, regardless short or long sleep, as soon as I hit the keyboard or click on the mouse its shutdown the computer.
I will try the command and post the finding.

Thanks again.

Thanks Ken, after run the above command and I put the computer to sleep and it went to sleep and after a minute when I start tapping mouse/keyboard then it sounded like its waking up but its shut down the computer. arg!!!!!

It doesn't matter if its a short or long time sleep... its just shutdown my machine after I put that to sleep.

my machine is pretty old and the problem started recently i must have screwed up some setting but couldn't able to figured what exactly I did, my bios is up-to-date and my drivers as well...

any other setting you think of?