Windows 10: Laptop random reboot after update to latest win edition

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  1.    18 Dec 2017 #1

    Laptop random reboot after update to latest win edition


    Hi Guys,

    love the new iteration of windows 10. Its cool and looks a little more polished.

    However I exprienced random reboots with my laptop while using it, and I think its not hardware related.
    SFC reports no issues.

    Any tools I can use to narrow the problem down?

    Or win10 just hates acer v5 552 pg lol
      My ComputerSystem Spec


  2. Posts : 7,474
    Windows 10 Pro x64 Build 1709
       18 Dec 2017 #2

    Hi Marko1401

    First tool I would use is Reliability history, type that into Cortana, and then click on app. Red X's are trouble. You can click on one and then view details.

    I would also shut off the auto restart after a BSOD.

    Windows key + R, type sysdm.cpl, enter, click on Advance Tab, click on Settings in Startup and Recovery box, remove check mark beside Automatically restart.

    If you get a BSOD you very well will get an indication of cause on screen. You will have to power down to move on. If you are getting a BSOD please post in that section of the forum. The are specific instructions for data collection and posting.


    Ken
      My ComputerSystem Spec

  3.    18 Dec 2017 #3

    Caledon Ken said: View Post
    Hi Marko1401

    First tool I would use is Reliability history, type that into Cortana, and then click on app. Red X's are trouble. You can click on one and then view details.

    I would also shut off the auto restart after a BSOD.

    Windows key + R, type sysdm.cpl, enter, click on Advance Tab, click on Settings in Startup and Recovery box, remove check mark beside Automatically restart.

    If you get a BSOD you very well will get an indication of cause on screen. You will have to power down to move on. If you are getting a BSOD please post in that section of the forum. The are specific instructions for data collection and posting.


    Ken
    No blue screen of death. Just restards as in logs off then prompts for a log on again.

    I hope its some driver issue.
    Reliabity just reports windows not shut down properly. Will post later

    Thank you
      My ComputerSystem Spec

  4.    30 Dec 2017 #4

    Hi.

    I uploaded my reliability history here. Can someone please help me troubleshoot this?

    I'd hate to throw a decent work laptop away If it is reparable or some arbitrary software issue.
    These problems only occurred with the new installation of win10 iteration. I had no random restarts earlier

    Click image for larger version. 

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    I'll also attach my XML export for its history if someone tells me how to upload an XML here :-)

    Thank you so much - Marko

    All the best!
      My ComputerSystem Spec

  5.    30 Dec 2017 #5

    That's how it looks like before my upgrading win10 to newest version

    Click image for larger version. 

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      My ComputerSystem Spec


  6. Posts : 7,474
    Windows 10 Pro x64 Build 1709
       30 Dec 2017 #6

    Please confirm you shut off automatic restarts.

    Can you please provide details on one or two of Misc failures. Click on the event and then in lower window click on view technical details. They seem to be happening with great frequency and maybe they are the ones pushing Windows off the ledge.

    Are any of your drivers reporting an issue in Device Manager

    Have you noticed any pattern to the restarts, always happens when browsing, on a certain game, when you are using Office.

    Do you have any third party AV installed (in background or real time)?

    Have you checked the health of hard drive. (Yes I know it started with upgrade but lets not over look anything.)
      My ComputerSystem Spec

  7.    30 Dec 2017 #7

    Device manager shows no hardware issues with devices, no question marks.
    ssd life is at 97% without any problems, just checked. I initially also thought that I have a failing SSD. I'd like to eliminate memory problems next. Some tool?


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      My ComputerSystem Spec

  •    30 Dec 2017 #8

    I've disabled automatic restarts, just now.

    Very peculiar. I'm typing this on the laptop right now as well.

    Just seems to go off and restarts with no reboot, sort of like a log on/log off thing.

    VERY frustrating.

    Thank you for bringing up reliability history to me. Very useful.

    Tell me how to embed the .XML file here and I'll post it.
      My ComputerSystem Spec

  •    30 Dec 2017 #9

    "The previous system shutdown at 6:12:10 PM on ‎12/‎29/‎2017 was unexpected."

    HArdware :

    "Description
    A problem with your hardware caused Windows to stop working correctly.

    Problem signature
    Problem Event Name: LiveKernelEvent
    Code: 141
    Parameter 1: ffffd40c3a0f4010
    Parameter 2: fffff80e114ecd78
    Parameter 3: 0
    Parameter 4: 7f24
    OS version: 10_0_16299
    Service Pack: 0_0
    Product: 256_1
    OS Version: 10.0.16299.2.0.0.256.48
    Locale ID: 1050"

    "Description
    A problem with your hardware caused Windows to stop working correctly.

    Problem signature
    Problem Event Name: LiveKernelEvent
    Code: 141
    Parameter 1: ffffd40c3d46a010
    Parameter 2: fffff80e114ecd78
    Parameter 3: 0
    Parameter 4: a7fc
    OS version: 10_0_16299
    Service Pack: 0_0
    Product: 256_1
    OS Version: 10.0.16299.2.0.0.256.48
    Locale ID: 1050
      My ComputerSystem Spec


  • Posts : 7,474
    Windows 10 Pro x64 Build 1709
       31 Dec 2017 #10

    Not sure how to post xml file.

    So in the history you have a daily or almost daily error. Could you post technical details from two.

    If you want a memory test there is one built in Windows or you can use

    MemTest86+ - Test RAM

    I very much doubt this is memory as you said it started with an update. More likely a driver. Lots of google hits on 141 and video.

    What video adapter are you using.

    It might be an idea to start a thread within the BSOD section. They understand and can read dumps and while this isn't a true BSOD.

    There is also a routine to drive out driver issues with the goal of creating a BSOD. Please read warning.

    Enable and Disable Driver Verifier in Windows 10


    Ken
      My ComputerSystem Spec


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