Windows 10: Screen goes black, and can't boot into windows unless safe mode

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  1.    15 Dec 2017 #1

    Screen goes black, and can't boot into windows unless safe mode

    Hey guys , ive been having an issue lately and im struggling to work through it. Brief history, screens started dropping to black and computer would stay on. No way to reset just had to hold power button down.

    Fast forward to my attempts to fix, system restore from safe mode, start up repair... Neither worked, i originally formatted the hard drive and reinstalled windows results were thebsame problem. I was suggested maybe the hatd drive developed bad sectors or something so for 100 bucks i figured whatever. Bought a new western digital hard drive still no joy.

    Hardware as follows
    Dell mobo
    Asus essence st xonar sound
    Amd msi r9 290 graphics
    Cant remember the make but 800 watt power supply
    I7 2.3 w/ 8 gb of asus ram.

    Should be noted this setup ran fine for years before.

    It had been somewhat of a pain to get amd recent drivers installed in safe mode but as far as things go tonight all my drivers are up to date yet i can still only load up in safe mode. When starting normally i get my bios splash, windows logo then black. My keyboard is illuminated and its light come off and on during its attempts to start. I think it does three attempts at starting then goes to windows help or whatever, where i xan select recovery etc for me i go safe mode.

    I need help lol, im at a loss and pretty frustrated, could my video card be on the fritz or my mobo? I just find it off that everything is fine in safe mode but no way will she boot normally.

    I should mention when installed windows it would boot in and work good for about 3 minutes. No time to even install chrome or check driver versions.

    Any helps appreciated

      My ComputerSystem Spec

  2. Caledon Ken's Avatar
    Posts : 9,836
    Windows 10 Pro x64 Build 1803
       15 Dec 2017 #2

    Hi elliott000.

    Sounds like drivers, my guess. Safe mode uses basic video drivers, normal boot loads vendor driver. First we want to get you to Safe Mode and get them all uninstalled.

    You seem to be close, the three failed attempts brings up Windows Advance Startup Options. You want to follow the flow to safe mode.

    Boot to Advanced Startup Options in Windows 10

    Next you want to uninstall all video drivers. For that use DDU.

    Next you want to tell Windows to stop updating drivers. Option four this tutorial.

    Enable or Disable Driver Updates in Windows Update in Windows 10

    Find older AMD / ATI driver for your card, say six months old. Install it.

    Try booting normally.

      My ComputerSystem Spec

  3.    16 Dec 2017 #3

    Thanks for the reply Ken, i followed your instructions and when i ran the installer for amd drivers from july it said it could not install because they weren't digitally signed but the version of drivers i chose is the wqhl stuff so it should be good. I worked around that by going to video card in device manager and updated the driver by manually pointing it to the extracted drivers found in the amd folder.

    Restarted to a balck screen so still no luck.
      My ComputerSystem Spec

  4.    16 Dec 2017 #4

    I had black screen issues a while age. I tried numerous driver updates and disabling various stuff to try to identify the problem. I also checked all cables. I even replaced my PSU, which can cause this problem, but the problem continued.

    Embarrassingly to say, but I finally found out that it was the graphics card that simply needed re-seating by pulling it out and re-seating it a couple of times. I then did a clean graphics driver installation, which I don't think was needed. I think it was just the graphics card that needed re-seating.

    All is good now. Maybe it is worth a try for you. Good luck. :)

    PS: While you're re-seating your graphics card into the slot, re-seat the power cable to the card.
      My ComputerSystem Spec

  5.    16 Dec 2017 #5

    Tried that no luck either. Maybe a sledge hammer is the answer at this point!
      My ComputerSystem Spec

  6. Caledon Ken's Avatar
    Posts : 9,836
    Windows 10 Pro x64 Build 1803
       16 Dec 2017 #6

    Did you boot into safe mode and uninstall the drivers?
      My ComputerSystem Spec

  7.    16 Dec 2017 #7

    Yes, safe mode is the only way i can run the thing. Should i use ddu again and ensure that windows update is off then try and run windows with a reboot and no drivers?
      My ComputerSystem Spec

  8.    16 Dec 2017 #8

    Do you have a Logitech mouse or keyboard? In the recent past they were known to cause a black screen at start up.
      My ComputerSystem Spec

  9. Caledon Ken's Avatar
    Posts : 9,836
    Windows 10 Pro x64 Build 1803
       16 Dec 2017 #9

    Once DDU is done did you tell windows not to update drivers? And then you installed the driver you wanted, the older driver.
      My ComputerSystem Spec

  10. f14tomcat's Avatar
    Posts : 36,371
    Triple boot - Win 10 Pro, Win 10 Pro Insider (2) - (and a sprinkling of VMs)
       16 Dec 2017 #10

    Caledon Ken said: View Post
    Once DDU is done did you tell windows not to update drivers? And then you installed the driver you wanted, the older driver.
    I'm not 100% certain, but I believe DDU sets that when run from Safe Mode. For just that purpose.....tell MS to keep quiet with the GPU drivers.
      My ComputersSystem Spec

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