Windows 10: New problem with Acer monitor and desktop.

  1. Posts : 1,311
    Windows 10 Home 64-bit
       10 Dec 2017 #1

    New problem with Acer monitor and desktop.

    For the past 2 days, my mom's Acer desktop that is listed in my specs is having issues with the monitor not waking up and the tower not entering into sleep mode. It's almost like it's getting stuck. I hope someone can help. Thanks!
      My ComputersSystem Spec

  2. Posts : 1,311
    Windows 10 Home 64-bit
    Thread Starter
       11 Dec 2017 #2

    If anyone knows or can help me with this problem, please let me know. I don't want to keep having to force shutdown the computer because I am afraid that's going to mess it up. So far, its doing okay this morning.
      My ComputersSystem Spec

  3.    11 Dec 2017 #3

    It looks like a Power option problem, check this thread, it might help:Acer Aspire XC-603 Auto-start? ‚ÄĒ Acer Community
      My ComputersSystem Spec

  4. Posts : 1,311
    Windows 10 Home 64-bit
    Thread Starter
       11 Dec 2017 #4

    New problem with Acer monitor and desktop.

    It wasnít really an issue with shutting down besides the new update that makes the computer shut down differently than in previous updates. But the problem is itís like it freezes up and when I wiggle the mouse or tap on the keyboard, the monitor doesnít respond. Nothing responds. I have to force shut down the computer to bring it back up to get things to respond.
      My ComputersSystem Spec

  5. Posts : 1,311
    Windows 10 Home 64-bit
    Thread Starter
       24 Dec 2017 #5

    Update: It's doing it again. It keeps locking up when it's at standby or when it's going into sleep mode. I have did a hard shutdown numerous times, and frankly I don't like doing hard shutdowns. Please help! @brummyfan, I am tagging you because you are subscribed to this thread.
      My ComputersSystem Spec

  6. Posts : 1,311
    Windows 10 Home 64-bit
    Thread Starter
       24 Dec 2017 #6

    As in locking up, I mean by the monitor going black or black as it should, but the tower isn't going into sleep mode. Instead, the tower is staying on like it's idle, but when I move the mouse, the monitor doesn't wake up or show any activity.
      My ComputersSystem Spec

  7. Posts : 78
    Windows 10 Home/64bit -Version 1803-Build 17134.81
       24 Dec 2017 #7

    Does the monitor itself have a menu button? If it does, check to see if in the "Management" setting that the "Power on Recall" option is turned on. From the factory, most "Power on Recall" settings are switched to off and the signal from the monitor confuses the tower when advanced power options are set from the Control Panel.
      My ComputerSystem Spec

  •    24 Dec 2017 #8

    Sorry for the late reply, go to BIOS settings(Press Del at start), go to Power tab, check whether "Wake up by USB KB/Mouse" is enabled.
    2. Try disabling Fast Start-up.
    Go to Power Options, click " Choose what the Power buttons do", click " Change settings that are currently unavailable", disable Fast Start-up.
    3.Go to Advanced Power Options, expand Sleep, expand Allow wake timers and try different settings.
    You don't need to do all at once, try them one by one.
      My ComputersSystem Spec


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