Windows 10: Can corrupt OS spread even after being restored

  1.    10 Dec 2017 #1

    Can corrupt OS spread even after being restored


    About two weeks ago my OS became corrupt and I repaired it by restoring to a point about six days earlier. That worked, and in fact things that I updated even the day before were saved.
    Now, my Microsoft Video Display Adapter does not display on my TV. When I try to connect it says it is connected but nothing shows up on my TV. I chatted with Microsoft Support and they said the corruption can spread on my machine even after being restored. Is this possible? They immediately said I should sign up for Microsoft paid support. I asked them to email me support details but they didn't. Should I worry about further corruption?
      My ComputerSystem Spec

  2.    10 Dec 2017 #2

    sid316 said: View Post
    About two weeks ago my OS became corrupt and I repaired it by restoring to a point about six days earlier. That worked, and in fact things that I updated even the day before were saved.
    Now, my Microsoft Video Display Adapter does not display on my TV. When I try to connect it says it is connected but nothing shows up on my TV. I chatted with Microsoft Support and they said the corruption can spread on my machine even after being restored. Is this possible? They immediately said I should sign up for Microsoft paid support. I asked them to email me support details but they didn't. Should I worry about further corruption?
    They should be reported for that. DO NOT PAY for such support! They are disobeying MS rules presumably to get commission.

    We will help you and only ask in payment that you let your pals know what a great forum this is :-). We are not even ad supported on any way.

    First and most obvious thing to do is run

    sfc /scannow

    from an admin command prompt and report back results.
      My ComputerSystem Spec

  3.    10 Dec 2017 #3

    I thought it seemed pretty fishy.
    Anyway, when I ran sfc/scannow I got this: You must be an administrator running a console session in order touse the sfc utility.
    I'm certainly no computer expert but I don't know how I could not be an administrator. This is my personal machine and no one else ever uses it.
      My ComputerSystem Spec

  4.    10 Dec 2017 #4

    sid316 said: View Post
    I thought it seemed pretty fishy.
    Anyway, when I ran sfc/scannow I got this: You must be an administrator running a console session in order touse the sfc utility.
    I'm certainly no computer expert but I don't know how I could not be an administrator. This is my personal machine and no one else ever uses it.
    You have to run it with admin rights even if administrator account. If win+x shows powershell instean of command, run powershell with admin rights and then just type cmd
      My ComputerSystem Spec

  5.    10 Dec 2017 #5

    Interesting. Here is what I got.
    Windows Resource Protection did not find any integrity violations.
      My ComputerSystem Spec

  6.    10 Dec 2017 #6

    What is the make and model# of your Asus Laptop? There is a sticker on the bottom of the laptop with the model#, if that is the computer we are talking about?
    Go to the Asus driver page Type in your Make and Model # and download the Video driver for your model.
    If SFC /scannow did not find any integrity violations, then there is no corruption in your system files. It's just a question of getting the right video driver now.
      My ComputerSystem Spec

  7.    10 Dec 2017 #7

    Reformatting the HD and a fresh clean install of the OS would remove any form of corruption. I would attempt to update your video card drivers.
    Are you positive that you were actually talking with MS? Sounds very suspicious to me.
    "I chatted with Microsoft Support and they said the corruption can spread on my machine even after being restored. Is this possible? They immediately said I should sign up for Microsoft paid support. I asked them to email me support details but they didn't. Should I worry about further corruption?
    Why on earth would they ask you for a paid support subscription if they can't help you. Did the support person have a strong Asian accent.
      My ComputerSystem Spec

  8.    10 Dec 2017 #8

    Actually, it is a Dell Inspiron 15 3000 series that I am using. I'm guessing downloading the video driver for it would make sense. And, now that it has been mentioned, I wonder if the support group I was chatting with is legitimate. This was the URL https://partner.support.services.mic...ntact/chat/30/
      My ComputerSystem Spec

  9.    11 Dec 2017 #9

    Go to the Dell Driver site, type in your service tag # or browse for your Model # choose your version of Windows 32bit or 64bit, scroll the list and choose the View More Downloads drop down arrow until you see the Graphics/Video driver for your model then download that.
    This site you linked on the previous post is an official Microsoft Support line. What they might have meant is if your HDD has Bad Sectors which caused your OS to become corrupted in the first place, the Bad Sectors can spread eventually causing more data loss or corruption.
    The best defense against this is to use a HDD diagnostic program like Seatools for Windows to test the HDD And do the Long test. If that comes out clean you are good to go, If that fails, the HDD needs to be replaced.
      My ComputerSystem Spec

  10.    12 Dec 2017 #10

    I downloaded the Dell video drivers but when I went to install them I got a warning saying the ones I was about to install were older than what is on my computer. How can that be? I downloaded them straight from the Dell site. Should I proceed?
      My ComputerSystem Spec


 

Related Threads
My Windows 10 Acer V5 laptop has a ~430GB drive (excluding the system and W10 recovery partition), and I am creating a Macrium mirror copy and saving on a borrowed external drive temporarily. My plan is to subdivide the drive with Minitool as 150...
I know this is slightly off windows 10 topic but I have my calendars sync'd to the iOS native calendar app. Also own apple watch. A bug in the watch app means I cannot deselect holidays calendar. So I thought ok I'll just delete the holidays...
Good day, I bought a new desktop (Lenovo Gaming IdeaCentre Computer, Y710 Cube-15). It comes with a pitiful 100 GB SSD + 1 TB HD. My existing desktop has a 460GB SSD + 3 TB HD. I'd like to move my existing SSD + HD over to the new Lenovo desktop....
Hi All A System Restore seems needed on my wife's computer (Lenovo 300-15ISK laptop). It's a new computer and we are both learners when it comes to Windows 10. Hence, I don't imagine System Protection is turned on yet (haven't looked yet),...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 07:15.
Find Us