Windows 10: Paid for MS Solitaire on 8.1 after upgrade to 10 asking to pay again

  1.    30 Jul 2015 #1

    Paid for MS Solitaire on 8.1 after upgrade to 10 asking to pay again


    I paid for MS Solitaire Collection when my computer was using Windows 8.1 after upgrading to 10 yesterday and importing my sign in credentials it is now asking for me to pay again to upgrade to commercial free. Did I miss something in the upgrade that I should have done differently?

    R
    Last edited by qwerty48; 30 Jul 2015 at 07:54.
      My ComputerSystem Spec

  2.    01 Aug 2015 #2

    Same here - not happy with this. Any ideas where to contact?
      My ComputerSystem Spec


  3. Posts : 1,495
    Windows 10 Pro Insider Preview x64
       01 Aug 2015 #3

    Maybe try hitting up Windows Support on Twitter. They seem to be pretty responsive.

    https://twitter.com/windowssupport
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  4.    01 Aug 2015 #4

    Thanks for the idea - have just done it. Will post what happens
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  5. Posts : 1,495
    Windows 10 Pro Insider Preview x64
       01 Aug 2015 #5

    Bernara said: View Post
    Thanks for the idea - have just done it. Will post what happens
    I hit them up too. I'll let you know if I hear back.
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  6. Posts : 73
    Windows 10 Pro
       01 Aug 2015 #6

    And if you are an old crone living in the dark ages and DON'T twitter are there any other options? No facebook either........
      My ComputerSystem Spec

  7.    03 Aug 2015 #7

    This from the Solitaire support Facebook page:

    Hey folks, we are seeing a few posts about issues in the Windows 10 build, so I'd like to address a few of them here.
    1. "I purchased Premium but now I'm seeing ads."
    - This is a known bug and it's already been fixed internally. We are just testing the fix and will then release a title update with this fix very shortly. This is our #1 priority issue, so it will be very soon.

    Light at the end of the tunnel
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  8.    08 Aug 2015 #8

    When I logged on today there was a message saying I now had Premium. That seems to be the case, although they do not seem to have upgraded the points from the games already completed. I can live with that.
      My ComputerSystem Spec


 

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