1.    16 Jul 2017 #1
    Join Date : Sep 2015
    Posts : 67
    Win 10

    0x490 Error : CandyCrushSodaSaga Event Error


    This is a weird one. I don't know what topic it should be put under rather than General Support.

    One of the Event Errors I'm trying to figure out and get rid of if possible is this:

    Failed with 0x490 modifying AppModel Runtime status for package king.com.CandyCrushSodaSaga_1.93.1400.0_x86__kgqvnymyfvs32 for user S-1-5-21-1494221630-4290425862-500854840-1006 (current status = 0x0, desired status = 0x20).

    A search tells me that Candy Crush Soda Saga is a game from King.com.

    1. I have never, ever installed such a silly game (or any for that matter as this is my work machine).
    2. I have no such game installed in order to uninstall.

    So I'm left with no clue as to what I'm suppose to do with this mystery app.

    The error occurred today, about 3 hours ago, and I was still busy working on this system trying to fix other things.
    Odd.
      My ComputerSystem Spec
  2.    16 Jul 2017 #2
    Join Date : Sep 2015
    Posts : 67
    Win 10
    Thread Starter

    Did a search and found this:

    "Stop Windows 10 Anniversary Update from installing Candy Crush and other unwanted apps"

    ​So Microsoft is responsible for putting this on my machine???
      My ComputerSystem Spec
  3.    16 Jul 2017 #3
    Join Date : Oct 2013
    Posts : 25,272
    64-bit Windows 10 Pro build 17046

    Hello riqrat,

    Those would be suggested apps that get automatically installed by default in Windows 10. You can use the method in the tutorial below to disable this.

    Turn Off Automatic Installation of Suggested Apps in Windows 10 Windows 10 Apps Features Tutorials

    You will still have to manually uninstall any suggested app already installed though.

    Uninstall Apps in Windows 10 Windows 10 Apps Features Tutorials
      My ComputersSystem Spec
  4.    16 Jul 2017 #4
    Join Date : Sep 2015
    Posts : 67
    Win 10
    Thread Starter

    Quote Originally Posted by Brink View Post
    Hello riqrat,

    Those would be suggested apps that get automatically installed by default in Windows 10. You can use the method in the tutorial below to disable this.

    Turn Off Automatic Installation of Suggested Apps in Windows 10 Windows 10 Apps Features Tutorials

    You will still have to manually uninstall any suggested app already installed though.

    Uninstall Apps in Windows 10 Windows 10 Apps Features Tutorials
    Hello Brink.

    I had created a "deny" using the Package App Rules in Local Security Policy prior to seeing your post.

    I've modified the reg key as you suggested.

    Unfortunately, I find no instances of Crush Candy Soda Saga in the apps list to uninstall, which makes me wonder why just 3 hours ago I got this event error.

    Any idea?
    Thanks.
      My ComputerSystem Spec
  5.    16 Jul 2017 #5
    Join Date : Oct 2013
    Posts : 25,272
    64-bit Windows 10 Pro build 17046

    You might see if using Option 3 then 2 below may allow you to remove the Candy Crush package.

    Uninstall Apps in Windows 10 Windows 10 Apps Features Tutorials
      My ComputersSystem Spec
  6.    16 Jul 2017 #6
    Join Date : Sep 2015
    Posts : 67
    Win 10
    Thread Starter

    Quote Originally Posted by Brink View Post
    You might see if using Option 3 then 2 below may allow you to remove the Candy Crush package.

    Uninstall Apps in Windows 10 Windows 10 Apps Features Tutorials
    Done.

    Too bad the commands don't come back with some sort of info, like "hey dude, we found that goofy app you wanted to remove and we zapped the bejebbies out of it."

    It ran. It gave me back the prompt. Nothing more. Nothing less.

    But...hopefully I'll not see that oddball error any more.

    Thx!
      My ComputerSystem Spec
  7.    16 Jul 2017 #7
    Join Date : Oct 2013
    Posts : 25,272
    64-bit Windows 10 Pro build 17046

    You're most welcome. I hope it nailed it for you.
      My ComputersSystem Spec

 


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