Problems with GoG/Account

Bought Witcher 3 - physical DVD's - Installed just fine and have been playing. I went to get the free DLC and my GOG account says game not there. In GOG galaxy, it shows up as installed but when I try to DO anything but play the game it wants a "code" and since I don't have a code that's the end of it. I downloaded the DLC but when I try to install it says game needs a patch, which takes be back to the account and code etc. I sent in a support request but thought that as long as I have to wait anyway, that I'd try here to see if anyone might know what's wrong. Its all really no big deal as the DLC is just horse armor, hair and beard extras etc. but I would still like to have it. Any suggestions?

Well...... imagine that. They already got back to me and fixed the problem. I'm impressed to say the least! And on a Sunday night too, I'm REALLY impressed.