Candy Crush Saga and Candy Crush Soda Saga black screen upon launching Solved

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  1. iDamn's Avatar
    Posts : 61
    Windows 10 Pro x64 (ver 1709) Build 16299.214
       20 Mar 2017 #1

    Candy Crush Saga and Candy Crush Soda Saga black screen upon launching


    Hi, the game worked out fine for more than 3 months, when all of a sudden I woke up to find out that both of the game had stopped working like they should be. I did install both of the game from Windows Store. When I launch the game, it's just pure blank of black screen. I waited long enough for it to hopefully work, then it just closes itself.

    I tried reinstalling it, but to no luck. I've used "wsreset.exe" and Microsoft troubleshooter for Windows Store but unfortunately the problem still persist. Here's a screen of what I'm experiencing at the moment. https://i.imgur.com/Vkr0OK5.png
    (ps. even if I run the game one at a time without the other, it's still black)

    Any help would be hugely appreciated. Currently running a Windows 10 (14393.953)
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  2. brainvision's Avatar
    Posts : 68
    Microsoft Windows 10 Home (x64) Build 14393.1066 (RS1)
       20 Mar 2017 #2

    can I ask you if you had those apps installed on different drive or on the C: (Windows installation drive)?
    Also, could you please check if any other app does the same? In particular preinstalled apps (News, Mail, Calendar etc)?

    I had a simialr issue after updating a few days ago (not the black window but apps close itself immediately), I choose to install Windows from scratch but it could be a different issue what you have here.. let's say that I'm just curious, at the moment!
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  3. iDamn's Avatar
    Posts : 61
    Windows 10 Pro x64 (ver 1709) Build 16299.214
    Thread Starter
       20 Mar 2017 #3

    sure, i installed both of the game from the Windows Store so i'm pretty sure both of them were installed in the C: indeed. some other apps didnt want to launch 2 days back, but i managed to fix that so now basically all apps like calculator, mail, calendar works like they should be. except for News and Sports, i just realized.

    i soooo dont want to reinstall anything because i'm too damn lazy.
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  4. brainvision's Avatar
    Posts : 68
    Microsoft Windows 10 Home (x64) Build 14393.1066 (RS1)
       20 Mar 2017 #4

    iDamn said: View Post
    sure, i installed both of the game from the Windows Store so i'm pretty sure both of them were installed in the C: indeed. some other apps didnt want to launch 2 days back, but i managed to fix that so now basically all apps like calculator, mail, calendar works like they should be. except for News and Sports, i just realized.

    i soooo dont want to reinstall anything because i'm too damn lazy.
    eh eh eh wish you so, mate!

    so, a few apps did not work a few days ago but you managed to fix them; two apps do not work now (I guess they open and immediatly close, as it was for me)..
    Can I ask you as you fix them? Simply unistalling and reinstalling?

    Last but not lease, could you please try to change your apps drive installation for a few minutes and ionstalling an app whatsoever?
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  5. iDamn's Avatar
    Posts : 61
    Windows 10 Pro x64 (ver 1709) Build 16299.214
    Thread Starter
       20 Mar 2017 #5

    the apps not launching problem was giving me headache but i fixed them by uninstalling a theme patch that i had installed a while back. it was "aeroglass", doesn't seem to work with the newest version of windows 10. as soon as i uninstalled that, i got my start menu and some other apps back. but not these few. reinstalling them didn't do it for me. then again, when was it ever that simple eh?

    i honestly don't know if i have the option to select drive when installing the app from windows store. if there's a way, lemme know!
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  6. brainvision's Avatar
    Posts : 68
    Microsoft Windows 10 Home (x64) Build 14393.1066 (RS1)
       20 Mar 2017 #6

    iDamn said: View Post
    the apps not launching problem was giving me headache but i fixed them by uninstalling a theme patch that i had installed a while back. it was "aeroglass", doesn't seem to work with the newest version of windows 10. as soon as i uninstalled that, i got my start menu and some other apps back. but not these few. reinstalling them didn't do it for me. then again, when was it ever that simple eh?

    i honestly don't know if i have the option to select drive when installing the app from windows store. if there's a way, lemme know!
    mmmmm.. I never used Aero Glass but I had installed UXStyle and a custom VS theme, didn't think it could be a roblem so I didn't try to unistall before reistalling Windows

    about drive selection for new apps it's easy to do: oen Settings ----> System ----> Storage and then

    Click image for larger version. 

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  7. iDamn's Avatar
    Posts : 61
    Windows 10 Pro x64 (ver 1709) Build 16299.214
    Thread Starter
       20 Mar 2017 #7

    Aww once I've changed the directory to D:, my store and other apps stopped working like before. :/

    MY START MENU STOPPED WORKING ASWELL! how did this little thing did so much damage ffs
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  8. brainvision's Avatar
    Posts : 68
    Microsoft Windows 10 Home (x64) Build 14393.1066 (RS1)
       20 Mar 2017 #8

    iDamn said: View Post
    Aww once I've changed the directory to D:, my store and other apps stopped working like before. :/
    MY START MENU STOPPED WORKING ASWELL! how did this little thing did so much damage ffs
    don't know who but it really seems an issue similar to the one I had..

    BTW I was able to install apps on primary disk as normal..

    So, I hoped someone more expert than me proposed you some solution, but anyway, did you still try to unregister apps? did not find any tutorial here but if you search google you'll find a lot

    EDIT: by changing back the new apps drive to C: revert the sit as before? I really hope so!!!
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  9. iDamn's Avatar
    Posts : 61
    Windows 10 Pro x64 (ver 1709) Build 16299.214
    Thread Starter
       20 Mar 2017 #9

    nah mate, it's all downhill now. i don't know what to do to recover my taskbar and my apps back. this sucks

    changing the location back and fourth have no effect after the first change that totally wrecked me
      My ComputersSystem Spec

  10. brainvision's Avatar
    Posts : 68
    Microsoft Windows 10 Home (x64) Build 14393.1066 (RS1)
       20 Mar 2017 #10

    I'm feeling guilty now!!

    did you already found this Clear & Reset Windows Store Cache in Windows 10 / 8.1 I know you reset Store cache but other links there could help..

    also, you should try to use the sfc /scannow to see if you have problems on system image.

    furthermore, did you tried to create a new account and check how thing are there?

    EDIT: this too FixWin for Windows 10: Repair problems and issues in a click
      My ComputerSystem Spec


 
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