Windows 10: Can't buy DirectX 11 required games, have DirectX 12 installed.

Page 2 of 3 FirstFirst 123 LastLast
  1.    23 Nov 2016 #11

    specialkone said: View Post
    Try switching it from auto selected to force it to use the Nvidia GPU.
    I just did and restarted my laptop, same issue.

    I've contacted MS support multiple times and they were no help.

    Weird thing is the store lets me buy all these triple A games but I'm not allowed to download these point and click games due to this directx issue.
      My ComputerSystem Spec

  2.    24 Nov 2016 #12

    Just installing DirectX 12 doesn't mean your fully DirectX 12 capable. Or even 11 capable. The hardware has to support it too. If the hardware only supports the features of DirectX 10, that's all you'll get.
      My ComputerSystem Spec

  3.    24 Nov 2016 #13

    I never actually installed any of the DirectX versions, they must be getting updated automatically through Windows update. So how do I know what version my laptop really supports? Is there anything I can do at this point? Thanks.
      My ComputerSystem Spec

  4.    24 Nov 2016 #14

    Run dxdiag, then go to the Display tab and look at the Feature levels on the right side. Mine says Geforce Gt 640 on the left for Chip type and 11_0, 10_1, 10_0 etc for feature level. I am good for Direct X 11 but not 12.
      My ComputerSystem Spec

  5.    24 Nov 2016 #15

    Well this is weird. I posted my feature levels yesterday, you can see 11 wasn't in there, but today this is showing up, 11 version is in the feature levels yet my Nvidia graphics aren't selected on the left, even though it is under my Nvidia control panel. I still can't buy anything from the store. Why has my feature levels changed overnight?




    Also have this if its of any help.

      My ComputerSystem Spec

  6.    24 Nov 2016 #16

    Maybe you need 11.1 or 11.2 and 11.0 isn't enough? Just a guess?
      My ComputerSystem Spec

  7.    24 Nov 2016 #17

    Yeah I don't have a clue at this point, I give up lol.
      My ComputerSystem Spec

  8.    24 Nov 2016 #18

    Store is looking at the capabilities of the onboard GPU ? Have You updated the Intel drivers ? Or rolling back ? Don't know Your laptop model but on My G780 I can't lock in the Discrete card, only integrated or switchable.

    EDIT: Google to see if the Intel 3000 supports DX11
      My ComputerSystem Spec

  9.    24 Nov 2016 #19

    Bat 1 said: View Post
    Store is looking at the capabilities of the onboard GPU ? Have You updated the Intel drivers ? Or rolling back ? Don't know Your laptop model but on My G780 I can't lock in the Discrete card, only integrated or switchable.
    EDIT: Google to see if the Intel 3000 supports DX11

    Looks like I'm out of luck. According to this guy DX11 doesn't support Intel 3000. But I have Nvidia GT555M. Shouldn't the store look at that graphics?

    Is Intel HD Graphics Family 3000 Not compatible... |Intel Communities
      My ComputerSystem Spec

  10.    24 Nov 2016 #20

    You'll need to post your Make and exact Model number of the laptop. Some are capable of locking in the discrete card as default but most aren't. It still may be possible to remove the Intel drivers and force it to use the NVidia. Problem with that is You'll be using it all the time for everything. Don't know how important battery life is to you ?

    You could also try (not sure if it'll work) hooking a external monitor and making it the default display and that should make the discrete card default ? Try downloading the game and it might play at the DX10 ?? Just not sure
      My ComputerSystem Spec


 
Page 2 of 3 FirstFirst 123 LastLast

Related Threads
I installed w10, dxdiag is showing that it has directx 9Ex What happened to dx 12, 11.1 11.0 or even 10? how can it bundle such an older dx version? 1. If higher dx versions are there in the installation pen drive, how can I extract the...
Why DIRECTX 12 in Gaming
Stardock Magazine has a really good piece on why DIRECTX 12 is a good thing, especially for gamers. Looks like you have to be registered at Stardock to see it unfortunately. But, one of the links in the article points to this Youtube video which...
Solved directx 11.2? in Drivers and Hardware
I upgraded from 8.1 to 10 and everything's ok but my dxdiag says directx 11.2? I have the latest Nvidia W10 driver for my Geforce 610 (353.62), all fermi will have DX12 support and Windows update even updated it shortly again, causing some issues...
DirectX 11.2 overwrote DirectX 12 in Software and Apps
Hello everybody ! I recently upgraded to windows 10 from 8.1 and got DirectX12 , but when i tried to install a game it automatically overwrote it with 11.2 . Because dx12 is exclusively for windows 10 I can't find anywhere an installer or...
Directx 12 in Software and Apps
Hi i am new to this forum i just upgraded to windows 10, but when i run dxdiag it says directx 11.1 is this normal? Shouldn't be directx 12, can i do something to get the new directx 12 or i have to wait for an official uptade? thanks
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 11:55.
Find Us