Windows 10: Any ideas as to why my laptop freezes? More info inside

  1.    15 Sep 2016 #1

    Any ideas as to why my laptop freezes? More info inside

    Computer: ASUSTek Q524UQ 2-in-1 Laptop/Tabet
    -Purchased in early August, 2016


    Intel i7-6500U Dual Core 2.5GHz Processor

    NVIDIA GeForce 940MX - 2GB

    2TB HDD @ 5400 RPM

    12GB DDR4 SDRAM @ 2133 MHz


    I would consider myself a decently experienced and knowledgeable computer owner. I keep drivers up-to-date and I actually monitor the health of my hard drives. I have a kickass cooling pad for my laptop so it doesn't overheat too easily. I also have an anti-virus called Webroot Secure, which people have told me is a very powerful anti-virus that sometimes blocks too much. My laptop only freezes after a while of playing games.

    HOWEVER, I check task manager every now and then just to make sure that...

    1) My hard drive isn't overworking itself
    - My hard drive usually holds at 100% during boot up

    2) My CPU isn't breaking a sweat
    - I have never seen my CPU work above 60%

    3) I'm not using too much RAM
    - I have never used more than 75% of my RAM

    What I want to know is why my laptop freeze up every now and then. I was thinking of installing a type of software that monitors my internal temperatures as well as CPU usage, RAM usage, and hard drive usage.

    Stuff I am CERTAIN about:

    1) My GPU isn't acting up
    - I actually fixed a freezing problem by updating the drivers

    2) Not a virus or any other type of malware
    - Webroot Secure is a juggernaut

    I'm fairly certain my OS is NOT corrupted. My hard drive is not running out of space, I actually created a restore point a few days ago and ran ChkDsk and then Defragmented my hard drive. Since it will probably be the only time I do this, I won't have to worry about my hard drive getting damaged by defragging. I also use 2 applications to monitor the health of my storage devices called SpeedFan (which is free FYI) and HD Tune. I know my hard drive is working at full functionality.

    This started in late August. Does anyone have any suggestions?

    My laptop: ASUS Q524UQ BBI7T14 Specs - CNET
      My ComputerSystem Spec

  2.    15 Sep 2016 #2

    Windows Events please?
      My ComputerSystem Spec

  3. Posts : 569
    Windows 10 Home SL 64-bit, v1803
       15 Sep 2016 #3

    Have you scanned with mbar?
      My ComputerSystem Spec

  4.    15 Sep 2016 #4

    RubberDucky said: View Post
    Windows Events please?
    Like, with event viewer?
      My ComputerSystem Spec

  5.    15 Sep 2016 #5

    RoasterMen said: View Post
    Have you scanned with mbar?
    How does one scan with mbar? What is it? If it is an application (preferably free), could you link me to it?
      My ComputerSystem Spec

  6.    15 Sep 2016 #6

    ZachsGamingHub said: View Post
    How does one scan with mbar? What is it? If it is an application (preferably free), could you link me to it?
    Malwarebytes | Free Anti-Malware & Internet Security Software
      My ComputerSystem Spec

  7.    16 Sep 2016 #7

    I ran about a 1h 30m scan with mbar and it also found no issues/malware/rootkits. Thank you for letting me know about this application though!
      My ComputerSystem Spec

  8.    16 Sep 2016 #8

    RubberDucky said: View Post
    Windows Events please?
    I will need some context. You need screenshots of windows events? I know I can view Windows Logs in the Event Viewer from very far back.
      My ComputerSystem Spec


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