Fallout4 and Deadspace3 will not start

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  1. axe0's Avatar
    Posts : 13,878
    Windows 10 Pro
       17 Aug 2016 #11

    tybee said: View Post
    I was wondering, since scannow is running from the windows\system32 directory, is it checking the files in the windows\syswow64 directory?
    Yes, a simple Google Search gives me a first result of the Microsoft forum saying
    I then ran SFC /scannow It produced the following results from the CBS.log file: ..... C:\Windows\SysWOW64"\[l:22{11}]"fdeploy.dll"; source file in store is also
      My ComputersSystem Spec

  2.    17 Aug 2016 #12

    I ran dxdiag. No problems found. I then read through the DM Log Collector description and want to make sure you understand that my system does not crash nor suffer any BSOD issues; it just tries to load DirectX when I try to load a game. Which fails with the error message and then waits for the next instruction. At that point I usually just do some other computer activity with no problems.
      My ComputerSystem Spec

  3.    17 Aug 2016 #13

    I ran the DM Collector tool. HERMAN-Wed_08_17_2016_163858_51.zip
      My ComputerSystem Spec

  4.    17 Aug 2016 #14

    Thanks tybee. @axe0 is several hours ahead, so he won't get to it until tomorrow.
      My ComputerSystem Spec

  5. axe0's Avatar
    Posts : 13,878
    Windows 10 Pro
       18 Aug 2016 #15

    Hi tybee,

    Could you make a screenshot of finished search results when you search for xactengine3_5.dll in C:\Windows and post the screenshot.

    Do you use the CD player?
      Log Name: System
      Source: cdrom
      Date: 2016-08-17T16:39:17.950
      Event ID: 11
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: herman
    The driver detected a controller error on \Device\CdRom0.
    There are a lot of these errors, but as I'm no network specialist I don't know how to resolve this.
      Log Name: System
      Source: Microsoft-Windows-Bits-Client
      Date: 2016-08-17T02:07:28.897
      Event ID: 16393
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      Computer: herman
    BITS has encountered an error communicating with an Internet Gateway Device.  Please check that the device is functioning properly. BITS will not attempt to use this device until the next system reboot. Error code: 0x80004005.
    Please scan your partitions, there are multiple reports of failed paging operations

    Fallout4 and Deadspace3 will not start Diagnostics Test Fallout4 and Deadspace3 will not start

    Run SeaTools DOS to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
    Run the long test.
    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.

    Make a photo of the result and post it.

    Run chkdsk
    Disk Check - Windows 7 Help Forums
    Use option TWO with parameter /r
    Upload the chkdsk log Check Disk (chkdsk) - Read Event Viewer Log - Windows 7 Help Forums

    Run HDTune to
    • scan for errors, no quick scan but full scan
    • check the health,
    • run a benchmark.

    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    • the error scan,
    • the health,
    • the benchmark incl. following
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.
      My ComputersSystem Spec

  6.    18 Aug 2016 #16

    (1) How do I search for xactengine3_5.dll? When I try to use Cortana to search for the file it will only search the web?? I found it before using cmd prompt c:\windows dir and looking thru the files. (2) I have not used the cd player. I'll start the chkdsk now.
      My ComputerSystem Spec

  7. axe0's Avatar
    Posts : 13,878
    Windows 10 Pro
       18 Aug 2016 #17

    In Windows Explorer in the right upper corner you see 'Search this PC', copy/paste xactengine3_5.dll in the textbox and it should search automatically, if not simply press enter :)

    Please note that it may take time as there are quite some files & folders in the Windows directory.
      My ComputersSystem Spec

  8.    18 Aug 2016 #18

    I did as requested but found no file by that name; see attached. However, I also ran a cmd search as before which I included in the attached file that shows the file is there in the system32 dir.
    Click image for larger version. 

Name:	screenshotx.png 
Views:	5 
Size:	451.2 KB 
ID:	96782
      My ComputerSystem Spec

  9. axe0's Avatar
    Posts : 13,878
    Windows 10 Pro
       18 Aug 2016 #19

    Please be sure that you're in the correct directory in Windows Explorer :)
    You're in the 'Quick Access' directory, you need to be in the C:\Windows\ directory.
      My ComputersSystem Spec

  10.    18 Aug 2016 #20

    My bad. Got it on 2nd try.Click image for larger version. 

Name:	screenshotx.png 
Views:	4 
Size:	507.9 KB 
ID:	96785
      My ComputerSystem Spec

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