Windows 10: Anno 2070 crashes with Runtime Error!

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  1.    10 Jan 2016 #1

    Anno 2070 crashes with Runtime Error!


    Hi,

    just as the title says the game crashes and what is weird from my point of view is that I've been playing for like 50+ hours the past week and it just came out of nowhere. I tried verifying the game files through Uplay, this isn't a Steam version of the game. I haven't yet reinstalled it because I wanna leave it as a last step, not that it's that unpleasent but hnng.

    Click image for larger version. 

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ID:	58206

    Above is the error, I had to record my screen because it flashed too fast past.

    I don't know if this has anything to do with the error but I bought a new pair for memory sticks and I enabled XMP in BIOS but other than that I can't really say I've done anything fishy with my computer, I've also considered if my graphics card isn't good enough for my 1440p 144hz monitor but I haven't had any crashes in any other games.

    Cheerio.
      My ComputerSystem Spec

  2.    11 Jan 2016 #2

    *Confused update*

    It's not the actual game, it's only one specific saved game file that is causing the crash!

    If someone else has got Anno 2070, I can send the file to see if it is the file or if the problem lies deeper!
      My ComputerSystem Spec


  3. Posts : 13,345
    Windows 10 Pro
       11 Jan 2016 #3

    Sounds like a corrupted save file.

    I don't think it is happening with a new game?
      My ComputersSystem Spec

  4.    11 Jan 2016 #4

    axe0 said: View Post
    Sounds like a corrupted save file.

    I don't think it is happening with a new game?
    But it's weird because it happens with older save files also, like the same mission but not the same time.
      My ComputerSystem Spec

  5.    11 Jan 2016 #5

    mini dump
    Anno5MiniDump.rar
      My ComputerSystem Spec


  6. Posts : 13,345
    Windows 10 Pro
       11 Jan 2016 #6

    First thing
    Code:
    Windows 7 Version 7600
    No service pack?

    Problem dll's, when was the last time this game had an update?
    Code:
    *** WARNING: Unable to verify timestamp for nvwgf2um.dll
    *** ERROR: Module load completed but symbols could not be loaded for nvwgf2um.dll
    *** WARNING: Unable to verify timestamp for binkw32.dll
    *** ERROR: Module load completed but symbols could not be loaded for binkw32.dll
    *** WARNING: Unable to verify timestamp for fmod.dll
    *** ERROR: Module load completed but symbols could not be loaded for fmod.dll
    
    0:025> lmvm nvwgf2um
    start    end        module name
    65750000 66799000   nvwgf2um T (no symbols)           
        Loaded symbol image file: nvwgf2um.dll
        Image path: C:\Windows\System32\nvwgf2um.dll
        Image name: nvwgf2um.dll
        Timestamp:        Wed Dec 16 14:49:36 2015 (56716BF0)
        CheckSum:         0105796F
        ImageSize:        01049000
        File version:     10.18.13.6143
        Product version:  10.18.13.6143
        File flags:       8 (Mask 3F) Private
        File OS:          40004 NT Win32
        File type:        3.4 Driver
        File date:        00000000.00000000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    0:025> lmvm binkw32
    start    end        module name
    18000000 18038000   binkw32  T (no symbols)           
        Loaded symbol image file: binkw32.dll
        Image path: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\Anno 2070\binkw32.dll
        Image name: binkw32.dll
        Timestamp:        Sun Nov 02 08:03:46 2008 (490D50D2)
        CheckSum:         0002B83D
        ImageSize:        00038000
        File version:     1.9.9.0
        Product version:  1.9.9.0
        File flags:       0 (Mask 3F)
        File OS:          0 Unknown Base
        File type:        1.0 App
        File date:        00000000.00000000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    0:025> lmvm fmod
    start    end        module name
    10000000 10096000   fmod     T (no symbols)           
        Loaded symbol image file: fmod.dll
        Image path: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\Anno 2070\fmod.dll
        Image name: fmod.dll
        Timestamp:        Wed Dec 28 05:44:30 2005 (43B2182E)
        CheckSum:         00038A1C
        ImageSize:        00096000
        File version:     3.7.5.0
        Product version:  3.7.5.0
        File flags:       0 (Mask 3F)
        File OS:          40004 NT Win32
        File type:        2.0 Dll
        File date:        00000000.00000000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My ComputersSystem Spec

  7.    11 Jan 2016 #7

    axe0 said: View Post
    First thing
    Code:
    Windows 7 Version 7600
    No service pack?

    Problem dll's, when was the last time this game had an update?
    Code:
    *** WARNING: Unable to verify timestamp for nvwgf2um.dll
    *** ERROR: Module load completed but symbols could not be loaded for nvwgf2um.dll
    *** WARNING: Unable to verify timestamp for binkw32.dll
    *** ERROR: Module load completed but symbols could not be loaded for binkw32.dll
    *** WARNING: Unable to verify timestamp for fmod.dll
    *** ERROR: Module load completed but symbols could not be loaded for fmod.dll
    
    0:025> lmvm nvwgf2um
    start    end        module name
    65750000 66799000   nvwgf2um T (no symbols)           
        Loaded symbol image file: nvwgf2um.dll
        Image path: C:\Windows\System32\nvwgf2um.dll
        Image name: nvwgf2um.dll
        Timestamp:        Wed Dec 16 14:49:36 2015 (56716BF0)
        CheckSum:         0105796F
        ImageSize:        01049000
        File version:     10.18.13.6143
        Product version:  10.18.13.6143
        File flags:       8 (Mask 3F) Private
        File OS:          40004 NT Win32
        File type:        3.4 Driver
        File date:        00000000.00000000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    0:025> lmvm binkw32
    start    end        module name
    18000000 18038000   binkw32  T (no symbols)           
        Loaded symbol image file: binkw32.dll
        Image path: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\Anno 2070\binkw32.dll
        Image name: binkw32.dll
        Timestamp:        Sun Nov 02 08:03:46 2008 (490D50D2)
        CheckSum:         0002B83D
        ImageSize:        00038000
        File version:     1.9.9.0
        Product version:  1.9.9.0
        File flags:       0 (Mask 3F)
        File OS:          0 Unknown Base
        File type:        1.0 App
        File date:        00000000.00000000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    0:025> lmvm fmod
    start    end        module name
    10000000 10096000   fmod     T (no symbols)           
        Loaded symbol image file: fmod.dll
        Image path: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\Anno 2070\fmod.dll
        Image name: fmod.dll
        Timestamp:        Wed Dec 28 05:44:30 2005 (43B2182E)
        CheckSum:         00038A1C
        ImageSize:        00096000
        File version:     3.7.5.0
        Product version:  3.7.5.0
        File flags:       0 (Mask 3F)
        File OS:          40004 NT Win32
        File type:        2.0 Dll
        File date:        00000000.00000000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Uh yeah sorry about that, I tried to run it in compatibility mode as W7 if it would have helped.

    I reinstalled it today and applied the latest patch from Ubisoft. So I should download/update the two dlls?
      My ComputerSystem Spec


  • Posts : 13,345
    Windows 10 Pro
       11 Jan 2016 #8

    The 2 dll's should be updated, if there is an update, when you update the game.
      My ComputersSystem Spec

  •    11 Jan 2016 #9

    axe0 said: View Post
    The 2 dll's should be updated, if there is an update, when you update the game.
    Well that is the thing, the update is like ~3 years old.
      My ComputerSystem Spec


  • Posts : 13,345
    Windows 10 Pro
       11 Jan 2016 #10

    I already had a feeling about that.

    When was the last time Windows Update had installed an update?
      My ComputersSystem Spec


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