I lost my paid for game after update

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  1. Posts : 31,675
    10 Home x64 (22H2) (10 Pro on 2nd pc)
       #11

    Johannes said:
    My wife paid for the Solitaire Premium edition of those games.
    Apparently, according to my google search, more people had the same issue.
    I tried to follow some of the suggestions, but every one of those brought me to the page you showed in your reply
    I could not find that game in the program files
    As far as I can make out there is no separate Premium version of Solitaire. Its the same Solitaire app but with an in-app purchase of the Premium subscription. You need to make sure you're signed in with the correct MS account, and that your subscription hasn't expired.

    See if this is any help....

    Sign into your account and verify that your subscription is still active: https://account.microsoft.com/services. You will see something similar to the image below, if your subscription is still active. (If you do not see this, ensure you are signed into the correct account.)....

    ....Verify that it is signed into the same account that purchased Premium.
    Microsoft Casual Games > Premium & Game Pass > Subscription Help
      My Computers


  2. Posts : 192
    Windows 10
    Thread Starter
       #12

    Bree said:
    As far as I can make out there is no separate Premium version of Solitaire. Its the same Solitaire app but with an in-app purchase of the Premium subscription. You need to make sure you're signed in with the correct MS account, and that your subscription hasn't expired.

    See if this is any help....

    Microsoft Casual Games > Premium & Game Pass > Subscription Help
    Thanks for the reply, I will mention that to my wife and see if she get a refund.
    The premium version was part of the game set if you did not want the adds.
      My Computer


 

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