microsoft xbox support

hope one of you good ppz can help
my son's xbox one controller broke some time ago and it was still under warranty so i logged a repair service and from what i can see they're sending a new controller . All good and well but that was 4months back and the tracking status shows it's on it's way (for 4months now) and the tracking nr just says they can't track it .
I've done an repair/exchange before straight from Microsoft and that took less than a month...
Now I've been trying to get "online support" but all i get is being send up and down between bots and their stupid options that doesn't apply to my problem.
Is there any way to get in touch to an actual human at MS / xbox support ??

thanks

no1 ? any1 ?
·.¸¸.·♩♪♫ ₃ₙ𝒹 ₜₒ ₕᵤₘₐₙₛ ♫♪♩·.¸¸.·

sportster said:

You can try one of the following below :

Xbox complaints contacts

1) Email Phil Spencer (Vice President) on philsp@microsoft.com.
2) Call Customer Care on 1-800-MICROSOFT (1-800-642-7676)
3) Visit Microsoft Customer Care.
4) Email Satya Nadella (CEO) on satyan@microsoft.com.

thanks ,but don't think i'll be emailing the CEO or VP of Microsoft lol
there is a phone nr they provide for my country maybe i should just bite the airtime and phone it and see where it goes
just don't understand why it must be so hard to find a human on a live chat support somewhere ...anyway