is my xbox one controller firmware updated

  1. Posts : 171
    windows 10 pro build 2004

    is my xbox one controller firmware updated

    i am using the new model xbox one controller which uses a type c usb cable on my alienware 17 r5 laptop which has windows 10 build 2004. Xbox Wireless Controller - Blue | Xbox is my controller and i play by using a usb wire

    sometimes when i am playing games by using that controller dwm.exe is crashing because ism.dll is failing. this is what i see in the event viewer:-
    1) https://steamuserimages-a.akamaihd.n...62C864BBCF97A/
    2) https://steamuserimages-a.akamaihd.n...DB2EF5953A2C6/
    3) https://steamuserimages-a.akamaihd.n...FD319218366CD/
    4) https://steamuserimages-a.akamaihd.n...24BE4BF1300EA/
    5) https://steamuserimages-a.akamaihd.n...8EB79D8ACA7CE/
    6) https://steamuserimages-a.akamaihd.n...D6BFA22CBDB5A/

    i did some research. i found this Desktop Window Manager crashing sporadically : techsupport and i am getting the same problem. the solution is to install the app xbox accessories and update the firmware

    the app xbox accessories was not installed on my laptop. i installed it. https://steamuserimages-a.akamaihd.n...0748A1FFDF1E8/ is the version that i have

    i clicked on the ... so i get the screen that says the firmware version. it said no updates available. https://steamuserimages-a.akamaihd.n...BDF7D1302E65F/ is my firmware version. i clicked on the no updates button and i clicked continue. it went to 100% quickly and the controller light blinked on and off

    i don't understand why ism.dll was failing before. was it failing because i was using the xbox one controller without the xbox accessories app installed?

    is the version of the app and the firmware version the latest ones?
    Last edited by cns00; 05 Oct 2021 at 10:51.
      My Computer


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