On my laptop (Dell XPS 15 9570)(Windows 10 Home Version 10.0.19042 Build 19042) the Microsoft Solitaire Collection keeps freezing when the ad appears. I do not have the paid version. The ad appears fine with the timer/counter in the corner than it freezes and never counts down. There is no way to get out of it except to shut it down entirely. I have tried uninstalling and reinstalling, resetting the MS Store and other things noted on the MS site but no luck. I only recently started trying to play on my laptop when my old desktop died. It did play fine for years on my desktop and also still plays fine on my iPad.

Any ideas what else I can try?