Computer crashes when gaming

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  1. Posts : 28
    Windows 10 Home
    Thread Starter
       #41

    SIGVERIF log.txt
    I already installed Adrenalin 2020 Edition 20.5.1 should I revert to Adrenalin 2020 Edition 20.4.2?

    I have reinstalled the following drivers:
    Wireless adapter
    AMD Chipset Driver ([1‎9.10.16])
    Adrenalin 2020 Edition 20.5.1

    Is there anything else I should install? "AMD RAID Driver"?
      My Computer


  2. Posts : 1,244
    Windows 10 Pro x64 21H2 (Build: 19044.1415)
       #42

    According to log your Windows version is: 1909, so far that looks good

    I already installed Adrenalin 2020 Edition 20.5.1 should I revert to Adrenalin 2020 Edition 20.4.2?
    No that's fine.

    Is there anything else I should install? "AMD RAID Driver"?
    AMD raid likely not needed, but double check audio and LAN drivers are updated, according to log yours are out of date.

    When done reboot system.

    Then let me know if these commands produce errors:

    In Command prompt as Administrator
    Code:
    CHKDSK
    then:
    Code:
    SFC /SCANNOW
      My Computer


  3. Posts : 28
    Windows 10 Home
    Thread Starter
       #43

    zebal said:
    Code:
    CHKDSK
    then:
    Code:
    SFC /SCANNOW
    No error on both
      My Computer


  4. Posts : 1,244
    Windows 10 Pro x64 21H2 (Build: 19044.1415)
       #44

    yehonatans said:
    No error on both
    sounds good, now what game do you play? is there steam link to game? or some other link to game?
    try playing the game and see if it works, ex. no crash or forced restart.

    If there is problem playing game then:

    Follow bellow steps to generate Direct X diagnostic log:

    1. Press: Windows key + R
    2. Type into run box: dxdiag
    3. Click OK
    4. If asked to check for driver signatures click "YES"
    5. Wait until progress bar is complete
    6. Click on "Save All Information..." button
    7. Save the file to your desktop
    8. Zip up the file and attach to your reply

    For more information about dxdiag tool see bellow link:
    https://support.microsoft.com/en-us/...-run-dxdiagexe
      My Computer


  5. Posts : 28
    Windows 10 Home
    Thread Starter
       #45

    zebal said:
    sounds good, now what game do you play? is there steam link to game? or some other link to game?
    try playing the game and see if it works, ex. no crash or forced restart.

    If there is problem playing game then:

    Follow bellow steps to generate Direct X diagnostic log:

    1. Press: Windows key + R
    2. Type into run box: dxdiag
    3. Click OK
    4. If asked to check for driver signatures click "YES"
    5. Wait until progress bar is complete
    6. Click on "Save All Information..." button
    7. Save the file to your desktop
    8. Zip up the file and attach to your reply

    For more information about dxdiag tool see bellow link:
    https://support.microsoft.com/en-us/...-run-dxdiagexe
    Currently, I am playing Kingdom come: Deliverance but I encountered the problem in Destiny 2 and Deus ex: Mankind Divided as well.

    The problem persists.

    I attached the dxdiag.

    Out of curiosity, how can you be sure the problem is a software one and not a hardware one?DxDiag.zipDxDiag.zip
      My Computer


  6. Posts : 1,244
    Windows 10 Pro x64 21H2 (Build: 19044.1415)
       #46

    The dxdiag isn't much helpful, lists only destiny 2 and kingdom game, other crashes are random, error codes not telling much.
    is this dxdiag log after you played those games or before?

    yehonatans said:
    Out of curiosity, how can you be sure the problem is a software one and not a hardware one?
    I'm not 100% sure, but errors you're getting look like software problems, and if we isolate software problems then it makes easier to do hardware tests.

    You said to be doing stress tests? what tests did you do? and with what software?
    testing hardware with non functioning OS, or bad software just complicates the whole thing, and makes assumptions harder.

    RoadBlaster said:
    Most of the updates are ram compatability & Agesa code though !

    I spoke to Gigabyte support the other week about bios updating because of V2004 lockout problems on my board so had to revert to V1909 & they just said update to the latest Bios to avoid compatability problems - things seem different with Ryzen as more bugs need ironing out unlike Intel since there flagship CPU's have been about longer.

    When I first got my board It seemed fast & installed everything then did a Bios update which included a memory compatabillity update & literally the whole machine just doubled in speed & response times, as there is so many updates for the B450 board I would not just ignore them as there is some important updates to fix bugs.
    It looks like F42g fixes destiny 2 compatibility.

    Update AGESA 1.0.0.3 ABBA
    Improve Destiny 2 gaming compatibility
    Correction of PCIe Gen4 being disabled when using a 3rd Gen Ryzen (Matisse) CPU due to AGESA change
    according to dxdiag, current BIOS is F41
      My Computer


  7. Posts : 28
    Windows 10 Home
    Thread Starter
       #47

    zebal said:
    The dxdiag isn't much helpful, lists only destiny 2 and kingdom game, other crashes are random, error codes not telling much.
    is this dxdiag log after you played those games or before?
    The dxdiag is right after I played destiny, I can add other games if you think that will help.

    zebal said:
    You said to be doing stress tests? what tests did you do? and with what software?
    testing hardware with non functioning OS, or bad software just complicates the whole thing, and makes assumptions harder.
    It was a bit of a while ago, I used Furmark

    zebal said:
    It looks like F42g fixes destiny 2 compatibility.
    So I should update BIOS?

    Note I still have not reinstalled windows. I worry it will be a bit of a headache as I am using a OEM key.

    Is there anything else I can do before I go that route?
      My Computer


  8. Posts : 1,244
    Windows 10 Pro x64 21H2 (Build: 19044.1415)
       #48

    I would leave BIOS to the very end, because if things go wrong, there is no way back, you lose the game.

    Yes, please attach fresh, latest dxdiag.

    Furmark is GPU test, CPU, memory and disk must be tested too.

    EDIT:
    You don't need to re-play all games for second time, just create a log.
    Last edited by zebal; 06 Jul 2020 at 09:06.
      My Computer


  9. Posts : 28
    Windows 10 Home
    Thread Starter
       #49

    zebal said:
    I would leave BIOS to the very end, because if things go wrong, there is no way back, you lose the game.

    Yes, please attach fresh, latest dxdiag.

    Furmark is GPU test, CPU, memory and disk must be tested too.
    Newest dxdiag, note it shouldn't be very different from the previous one, I just reran Furmark again to make sure nothing changed:

    DxDiag.zip


    zebal said:
    Furmark is GPU test, CPU, memory and disk must be tested too.
    What tools should I use for those?
      My Computer


  10. Posts : 1,244
    Windows 10 Pro x64 21H2 (Build: 19044.1415)
       #50

    For CPU test:
    GIMPS - Free Prime95 software downloads - PrimeNet

    For memory test see bellow tutorial:
    Run Windows Memory Diagnostics Tool in Windows 10

    For disk test, the disk should be cleaned and reformatted in slow mode and system clean installed.
    And for your OEM Windows key, you just need to make sure, Windows 10 license is tied to your new motherboard, and
    to install same edition of Windows.
    As far as I know that's enough to retain key, feel free to do additional research or ask questions about that.

    Additional step to test disk is to detach it, and use another one, and observe if there is difference.
    I'm not aware of any disk test software. (at least not free and verified one)

    - - - Updated - - -

    Since we know there was file system or disk problem, you can also try uninstall and then reinstall game that produces problems.
    Then fully update Windows, reboot and try again.
    Last edited by zebal; 07 Jul 2020 at 03:35.
      My Computer


 

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