star trek online crash to desktop

  1.    #1

    star trek online crash to desktop

    so, for the past week, every few days, I'm suddenly kicked to desktop, the game window vanishes, and it presents me with a crash dialogue telling me my graphics card was unplugged/hung.

    I've tried everything I can think of, verified the game files, verified I had the right gpu card drivers, did a reinstall of the game...

    every time this happens, I restart the computer, which clears the ram and seems to address the problem..temporarily.

    I'm not sure if its something with my system, or something introduced in one of the last couple updates..

    anyways, here's my dxdiag as the first step to figuring this out.
    star trek online crash to desktop Attached Files
      My ComputerSystem Spec

  2.    #2 it seems this MIGHT possibly be a conflict with google, I am aware browsers are largely increasingly dependent on graphics cards for gpu acceleration of various the idea is maybe its an unintended conflict with the game trying to address to something the browser is dependent on?

    this is EXACTLY the theory I'm operating on here on the blizzard forums: Game Crashes with Chrome Open, anyone else? - Overwatch Forums

    note, my issue is graphics related..not sound, as this user says in that thread I linked to.
      My ComputerSystem Spec

  3. Faith's Avatar
    Posts : 1,021
    Windows 10 Home May 2019 Update 64-bit

    Hung/unplugged graphics device means that your display driver is crashing, or your GPU/MB is faulty. Chrome crashing the GPU driver is nothing new on lower spec hardware though. Do you have it open while running games? I can't check your log to be certain, but it could be that you're running out of resources (video memory). The GT 730 is a multimedia card and not a good one for multitasking workloads from desktop and games. It could also be a driver bug, I've seen those before related to hw accelerated browsers. Try disabling hardware acceleration in Chrome and/or update your driver, you have a kepler GPU so it should support the latest. You should try lowering the graphics settings in-game too.
    Open Google Chrome.
    Click Customize and Control Google Chrome > Settings.
    Click on Show advanced settings and scroll to the System section.
    Uncheck Use hardware acceleration when available and restart Google Chrome.

    Latest Nvidia driver: NVIDIA
      My ComputerSystem Spec

  4.    #4

    I used to run chrome while sto(star trek online) was up, but not since it started crashing when I had chrome already up or after I opened chrome while the game was running..

    startrek online is the only game that does this. I ran kerbal space program(way more demanding than sto) with chrome up, not even a twitch, same with starwars the old republic.

    right now I have firefox and sto up at the same time and she's rock solid.

    at this point..I believe it could either be a resource issue..ergo chrome and sto trying to use the same resources, or the driver twigging out with sto and chrome up at the same time, though I dont think so..if the driver hung, well, my screen would go black briefly and I'd get the device disconnected noise. I havent gotten that yet.

    that said, how would I go about getting my logs to attach here to this thread?
      My ComputerSystem Spec

  5. Faith's Avatar
    Posts : 1,021
    Windows 10 Home May 2019 Update 64-bit

    You should look for errors that's common to the game's .exe and nvd.dll (nvidia driver) under the errors for reliability. Sto runs on Cryptic Engine d3d11, and doing a few searches it looks like it have some issues that can be resolved if you change to d3d9 under the command line. Dunno if it will help you though, I mean it's odd that Chrome affects your game like this. Something with Chrome is messing up your game, and if disabling hardware acceleration and updating the drivers doesn't fix it then I'm not quite sure what is happening here. Have you tried running GPU monitoring? MSI Afterburner is a handy tool for this.
      My ComputerSystem Spec

  6.    #6

    d3d9 which I take to be dirext x9 is no longer supported by startrek online.

    and..I'd have to hunt down the hardware acelleration flags in chrome. this has only been happening since the 16th...the only changes I've had made to the computer were the installation of digitally signed virtual audio cables(which ended up not working right far as internet radio broadcasting work goes)
      My ComputerSystem Spec

  7.    #7

    ok, ran the hp system startup diagnostics tests, all hardware came back as passed.
      My ComputerSystem Spec


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