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#11
As long as the games work then it's not a hard drive issue, the red flag is on the PSU because I notice the games you played were demanding, I'd use a substitute PSU if I were you.
As long as the games work then it's not a hard drive issue, the red flag is on the PSU because I notice the games you played were demanding, I'd use a substitute PSU if I were you.
Yeah, that was my assumption. I have an old Corsair 500w I might be able to use, would that be worth it, or should I drop a bit of money and get an 850w like Brandon suggested? Thank you so much for helping me out, by the way!
Please run this log collector to troubleshoot the computer files:
log collector v2-beta06.zip
View the bios and post 3.3, 5, and 12 voltages
Post CPU frequency and voltage
3.3 Voltage: 3.328
5 Voltage: 5.040
12 Voltage: 12.192
CPU Frequency: 3.60 ghz
CPU Voltage: 1.192v
As for that log collector, do you want the entire folder of the results, or any specific files within?
Please run the log collector then post a zip into the thread for troubleshooting (all files)
DESKTOP-0AFCLF7 (1-5-2018 4 25 PM).zip Here it is!
For all tests /steps please post images into the thread.
For problems posting images please use one drive or drop box share links.
1) open administrative command prompt and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /restorehealth
4) chkdsk /scan
5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
6) In the left lower corner search type: clean > open disk cleanup > scroll up and down > post images into the thread
7a) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
7b) > on the advanced tab under startup and recovery click settings > post an image of the startup and recovery into the thread.
7c) > on the advanced tab under performance > click on settings > click on advanced tab > under virtual memory click on change > post an image of the virtual memory tab into the thread
8) Download and install Whocrashed > in the left upper corner above analyze click on tools > crash dump test > type: ACCEPT
http://www.resplendence.com/whocrashed
9) Click analyze > look at the results for dead or deaddead > post the results into the thread
10) Run the DM log collector after all of the above steps and post a zip into the thread:BSOD - Posting Instructions - Windows 10 Forums
BSOD - Posting Instructions - Windows 10 Forums
11a) Open device manager > click view > show hidden devices > expand all rows > look for any row with a yellow triangular icon with a black exclamation mark > post an image into the thread.
11b) Post an image of network adapters
12) Open the website for the computer's drivers > post a URL or hyperlink into the thread.
This was displayed as a problem device:
Code:WAN Miniport (IP) SWD\MSRRAS\MS_NDISWANIP 56Code:Event[514]: Log Name: System Source: Netwtw04 Date: 2017-12-30T16:01:52.259 Event ID: 5003 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-0AFCLF7 Description: Intel(R) Dual Band Wireless-AC 8260 : Could not find a network adapter.Event[515]: Log Name: System Source: Netwtw04 Date: 2017-12-30T16:01:52.259 Event ID: 5002 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-0AFCLF7 Description: Intel(R) Dual Band Wireless-AC 8260 : Has determined that the network adapter is not functioning properly.Event[516]: Log Name: System Source: Netwtw04 Date: 2017-12-30T16:01:52.259 Event ID: 5002 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-0AFCLF7 Description: Intel(R) Dual Band Wireless-AC 8260 : Has determined that the network adapter is not functioning properly.Event[517]: Log Name: System Source: Netwtw04 Date: 2017-12-30T16:01:52.259 Event ID: 5002 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-0AFCLF7 Description: Intel(R) Dual Band Wireless-AC 8260 : Has determined that the network adapter is not functioning properly.Event[518]: Log Name: System Source: Netwtw04 Date: 2017-12-30T16:01:52.259 Event ID: 5002 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-0AFCLF7 Description: Intel(R) Dual Band Wireless-AC 8260 : Has determined that the network adapter is not functioning properly.Event[519]: Log Name: System Source: Netwtw04 Date: 2017-12-30T16:01:52.259 Event ID: 5002 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-0AFCLF7 Description: Intel(R) Dual Band Wireless-AC 8260 : Has determined that the network adapter is not functioning properly.Event[520]: Log Name: System Source: Netwtw04 Date: 2017-12-30T16:01:52.259 Event ID: 5002 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-0AFCLF7 Description: Intel(R) Dual Band Wireless-AC 8260 : Has determined that the network adapter is not functioning properly.Event[521]: Log Name: System Source: Netwtw04 Date: 2017-12-30T16:01:52.259 Event ID: 5002 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-0AFCLF7 Description: Intel(R) Dual Band Wireless-AC 8260 : Has determined that the network adapter is not functioning properly.Event[522]: Log Name: System Source: Netwtw04 Date: 2017-12-30T16:01:52.259 Event ID: 5002 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-0AFCLF7 Description: Intel(R) Dual Band Wireless-AC 8260 : Has determined that the network adapter is not functioning properly.Event[523]: Log Name: System Source: Netwtw04 Date: 2017-12-30T16:01:52.259 Event ID: 5002 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-0AFCLF7 Description: Intel(R) Dual Band Wireless-AC 8260 : Has determined that the network adapter is not functioning properly.Event[524]: Log Name: System Source: Netwtw04 Date: 2017-12-30T16:01:52.259 Event ID: 5002 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-0AFCLF7 Description: Intel(R) Dual Band Wireless-AC 8260 : Has determined that the network adapter is not functioning properly.Event[525]: Log Name: System Source: Netwtw04 Date: 2017-12-30T16:01:52.259 Event ID: 5002 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-0AFCLF7 Description: Intel(R) Dual Band Wireless-AC 8260 : Has determined that the network adapter is not functioning properly.Event[526]: Log Name: System Source: Netwtw04 Date: 2017-12-30T16:01:52.259 Event ID: 5002 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-0AFCLF7 Description: Intel(R) Dual Band Wireless-AC 8260 : Has determined that the network adapter is not functioning properly.Event[527]: Log Name: System Source: Netwtw04 Date: 2017-12-30T16:01:52.259 Event ID: 5002 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-0AFCLF7 Description: Intel(R) Dual Band Wireless-AC 8260 : Has determined that the network adapter is not functioning properly.Event[528]: Log Name: System Source: Netwtw04 Date: 2017-12-30T16:01:52.259 Event ID: 5002 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-0AFCLF7 Description: Intel(R) Dual Band Wireless-AC 8260 : Has determined that the network adapter is not functioning properly.Event[529]: Log Name: System Source: Netwtw04 Date: 2017-12-30T16:01:52.259 Event ID: 5002 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-0AFCLF7 Description: Intel(R) Dual Band Wireless-AC 8260 : Has determined that the network adapter is not functioning properly.Event[530]: Log Name: System Source: Netwtw04 Date: 2017-12-30T16:01:52.259 Event ID: 5005 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-0AFCLF7 Description: Intel(R) Dual Band Wireless-AC 8260 : Has encountered an internal error and has failed.Code:Event[2499]: Log Name: System Source: Volsnap Date: 2018-01-04T23:55:20.870 Event ID: 24 Task: N/A Level: Warning Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-0AFCLF7 Description: There was insufficient disk space on volume C: to grow the shadow copy storage for shadow copies of C:. As a result of this failure all shadow copies of volume C: are at risk of being deleted.Code:Event[2513]: Log Name: System Source: storahci Date: 2018-01-05T11:59:02.739 Event ID: 129 Task: N/A Level: Warning Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-0AFCLF7 Description: Reset to device, \Device\RaidPort0, was issued.Code:Event[2512]: Log Name: System Source: Disk Date: 2018-01-05T11:58:32.812 Event ID: 153 Task: N/A Level: Warning Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-0AFCLF7 Description: The IO operation at logical block address 0x24101a8 for Disk 1 (PDO name: \Device\00000032) was retried.Code:Event[1830]: Log Name: System Source: Display Date: 2018-01-01T19:48:37.267 Event ID: 4101 Task: N/A Level: Warning Opcode: Info Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-0AFCLF7 Description: Display driver nvlddmkm stopped responding and has successfully recovered.Code:Event[2450]: Log Name: System Source: Microsoft-Windows-Kernel-Power Date: 2018-01-04T23:52:29.245 Event ID: 41 Task: N/A Level: Critical Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: DESKTOP-0AFCLF7 Description: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
upgrading your PSU would be the best option.. 850w at least.. 500w is holding back your PC.
So, quick warning: Firefox was unable to save any of the copy+pasted text from the first steps when I closed it to do that crash test. I'll post logs that I was able to get after doing step 9, but the original logs are in screenshot.
Windows PowerShell
Copyright (C) Microsoft Corporation. All rights reserved.
PS C:\Windows\system32> sfc /scannow
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection did not find any integrity violations.
PS C:\Windows\system32> dism /online /cleanup-image /restorehealth
Deployment Image Servicing and Management tool
Version: 10.0.16299.15
Image Version: 10.0.16299.192
[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.
PS C:\Windows\system32> chkdsk /scan
The type of the file system is NTFS.
Stage 1: Examining basic file system structure ...
251648 file records processed.
File verification completed.
4950 large file records processed.
0 bad file records processed.
Stage 2: Examining file name linkage ...
275 reparse records processed.
318810 index entries processed.
Index verification completed.
0 unindexed files scanned.
0 unindexed files recovered to lost and found.
275 reparse records processed.
Stage 3: Examining security descriptors ...
Security descriptor verification completed.
33582 data files processed.
CHKDSK is verifying Usn Journal...
39936520 USN bytes processed.
Usn Journal verification completed.
Windows has scanned the file system and found no problems.
No further action is required.
244196351 KB total disk space.
182265696 KB in 163804 files.
122620 KB in 33583 indexes.
0 KB in bad sectors.
366263 KB in use by the system.
65536 KB occupied by the log file.
61441772 KB available on disk.
4096 bytes in each allocation unit.
61049087 total allocation units on disk.
15360443 allocation units available on disk.
PS C:\Windows\system32>
Now here's the WhoCrashed logs:
On Fri 1/5/2018 6:46:24 PM your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\010518-4953-01.dmp
This was probably caused by the following module: rspcrash64.sys (rspCrash64+0x108B)
Bugcheck code: 0xDEADDEAD (0x0, 0x0, 0x19B16B9E, 0x3C2A58ED)
Error: MANUALLY_INITIATED_CRASH1
file path: C:\Windows\system32\drivers\rspcrash64.sys
product: WhoCrashed
company: Resplendence Software Projects Sp.
description: Resplendence WhoCrashed Crash Dump Test
Bug check description: This indicates that the user deliberately initiated a crash dump from either the kernel debugger or the keyboard.
This bug check belongs to the crash dump test that you have performed with WhoCrashed or other software. It means that a crash dump file was properly written out.
On Fri 1/5/2018 6:46:24 PM your computer crashed or a problem was reported
crash dump file: C:\Windows\MEMORY.DMP
This was probably caused by the following module: rspcrash64.sys (rspCrash64+0x108B)
Bugcheck code: 0xDEADDEAD (0x0, 0x0, 0x19B16B9E, 0x3C2A58ED)
Error: MANUALLY_INITIATED_CRASH1
file path: C:\Windows\system32\drivers\rspcrash64.sys
product: WhoCrashed
company: Resplendence Software Projects Sp.
description: Resplendence WhoCrashed Crash Dump Test
Bug check description: This indicates that the user deliberately initiated a crash dump from either the kernel debugger or the keyboard.
This bug check belongs to the crash dump test that you have performed with WhoCrashed or other software. It means that a crash dump file was properly written out.
And finally, here comes the screenshots, where I took them/where they apply. I'm using a google drive sharable link, since that's easiest for me (given I currently haven't set up dropbox or onedrive), but if you'd rather I use another hosting service I'll see what I can do.
Screenshots - Google Drive
There is definitely an issue with my network adapter in some way, that much is certain. I didn't see any other devices with the little triangle, even after showing hidden devices.
1) For startup and recovery > system failure > un-check automatically restart
2a) For the WAN mini port with yellow triangle and black exclamation mark > right click > left click properties
2b) > left click driver tab > left click driver details > post an image into the thread.
2c) > left click details tab > under properties scroll to Hardware Ids > post an image into the thread.
How to Find Drivers for Unknown Devices in the Device Manager
There were 18 crashes between 12/31/2017 and 1/5/ 2017.
The test dump displayed an extra software driver in the crash.Code:The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
The plan is to eliminate hardware and software drivers and hardware as best as possible and isolate the PSU as the cause of the unexpected crashes. So this would be a process of elimination.
With the automatic restart off any BSOD will be much clearer.
3) backup all files to another drive or to the cloud
4) make a backup image using Macrium:
Macrium Software | Macrium Reflect Free
5) place the backup image onto another drive or into the cloud
6) make a brand new restore point
7) Make sure that there is no over clocking
8) To ensure that there are no improper bios settings please reset the bios.
How to Clear Your Computers CMOS to Reset BIOS Settings:
How to Clear Your Computers CMOS to Reset BIOS Settings
3 Ways to Reset Your BIOS - wikiHow:
3 Ways to Reset Your BIOS - wikiHow
9) These are links on Windows driver verifier:
Read the links but do not turn on the tool until it is communicated in the thread.
The methods to turn off Windows driver verifier are done through the Windows advanced troubleshooting menu.
To view the menu you can get there by using administrative command prompt and typing: shutdown /r /o /f /t 00
or by clicking the left lower corner windows icon > power > restart (while holding down the shift key)
Please learn the 3 methods to turn off Windows driver verifier using the Windows advanced troubleshooting menu.
The first link is for the test settings
Driver Verifier-- tracking down a mis-behaving driver. - Microsoft Community
The second link is for the methods on how to turn off Windows drive verifier
Enable and Disable Driver Verifier in Windows 10 Performance Maintenance Tutorials
10) Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:Speccy - Free Download - Piriform: Speccy - System Information - Free
Speccy - System Information - Free Download
HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID
HWMONITOR | Softwares | CPUID
SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer
SpeedFan - Access temperature sensor in your computer
11) Change power plan to high performance
The computer graphics are Nvidia GTX 1070.
Nvidia GeForce GTX 1070 review - Hardware Setup | Power Consumption
The current BIOS for MB:
Manufacturer Micro-Star International Co., Ltd Product B350M PRO-VH PLUS(MS-7B07)
BIOS Version/Date American Megatrends Inc. 2.00, 6/22/2017
Please check for an upgraded bios:
Support For B350M PRO-VH PLUS | Motherboard - The world leader in motherboard design | MSI USA
The computer has version 20 > upgrade to new version 22
Code:Name NVIDIA GeForce GTX 1070PNP Device ID PCI\VEN_10DE&DEV_1B81&SUBSYS_85A01043&REV_A1\4&1C3D25BB&0&0019Adapter Type GeForce GTX 1070, NVIDIA compatibleAdapter Description NVIDIA GeForce GTX 1070Adapter RAM (1,048,576) bytesInstalled Drivers C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d37ca5c2cde53609\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d37ca5c2cde53609\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d37ca5c2cde53609\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d37ca5c2cde53609\nvldumdx.dllDriver Version 23.21.13.8871INF File oem13.inf (Section136 section)Color Planes Not AvailableColor Table Entries 4294967296Resolution 1920 x 1080 x 60 hertzBits/Pixel 32Memory Address 0xFC000000-0xFCFFFFFFMemory Address 0xE0000000-0xEFFFFFFFMemory Address 0xF0000000-0xF1FFFFFFI/O Port 0x0000E000-0x0000E07FIRQ Channel IRQ 54I/O Port 0x000003B0-0x000003BBI/O Port 0x000003C0-0x000003DFMemory Address 0xA0000-0xBFFFFDriver c:\windows\system32\driverstore\filerepository\nv_dispi.inf_amd64_d37ca5c2cde53609\nvlddmkm.sys (23.21.13.8871, 16.24 MB (17,028,552 bytes), 12/31/2017 11:58 AM)
Last edited by zbook; 05 Jan 2018 at 22:28.