Windows 10: Random Crashing in DDO new Windows instalation


  1. Posts : 4
    Windows 10 Pro 64 bits
       19 Dec 2017 #1

    Random Crashing in DDO new Windows instalation


    Hello,
    Recently I did a clean windows 10 instalation after getting new Ram and videocard for my old desktop pc.

    There is one game that I keep playing since I found it, but lately it is very frustating for me as I keep crashing ramdomly to desktop. I only get the error message "ddo has stopped working; windows is looking for a solution.. etc"

    The game is Dungeons & Dragons Online.

    Well, I don`t know where to start to solve this problem, I did ram tests, checked if my drivers were updated; I got a new SSD, and I still have the problem.

    Sometimes I can play for a couple hours with no crashes, next time I play I crash to desktop after 5 minutes.

    I am thinking in gettng a new computer as maybe there is somethning faulty on mine (it is pretty old); but I wanted to know if I can do other test or diagnose and find which is the problem.

    I hope you can help me,

    Best regards
    Last edited by belgarath22; 19 Dec 2017 at 17:22. Reason: name of the game
      My ComputerSystem Spec


  2. Posts : 14,154
    windows 10 professional version 1607 build 14393.969 64 bit
       20 Dec 2017 #2

    Open administrative command prompt and type or copy and paste:
    1) sfc /scannow
    2) dism /online /cleanup-image /restorehealth
    3) chkdsk /scan
    4) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    5) Open control panel > large or small icons > troubleshooting > on the left pane click view all > run the program compatibility troubleshooter > report results into the thread
    6) In the left lower corner search type reliability > click view reliability history > post an image into the thread

    Take Screenshot in Windows 10 General Tips Tutorials
    For any problem posting images use one drive or drop box share links.

    7) If the above steps do not fix the problem then place the computer in clean boot:

    https://support.microsoft.com/en-us/...oot-in-windows
    How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki

    Report into the thread the ability to use the program in clean boot.
      My ComputerSystem Spec


  3. Posts : 4
    Windows 10 Pro 64 bits
    Thread Starter
       21 Dec 2017 #3

    Thanks, I will do that steps as soon as possible.
    I think I already did a sfc /scannow and all was ok but I will do it again.

    By the way, othe problem I noticed is that I get the error very often on google chrome, while navigating, loading new pages or watching youtube videos:

    Aw, Snap! Something went wrong while displaying this webpage. To continue, reload or go to another page.

    If I reload the page it works again.
      My ComputerSystem Spec


  4. Posts : 4
    Windows 10 Pro 64 bits
    Thread Starter
       23 Dec 2017 #4

    Ok, here I will paste steps 1), 2) 3). I hope that being in spanish is not a problem..

    Microsoft Windows [Versión 10.0.15063](c) 2017 Microsoft Corporation. Todos los derechos reservados.C:\WINDOWS\system32>sfc /scannowIniciando examen en el sistema. Este proceso tardará algún tiempo.Iniciando la fase de comprobación del examen del sistema.Se completó la comprobación de 100%.Protección de recursos de Windows encontró archivos dañados y no consiguióreparar algunos de ellos. Para obtener más detalles, consulte CBS.Logwindir\Logs\CBS\CBS.log. Porejemplo, C:\Windows\Logs\CBS\CBS.log. Tenga en cuenta que actualmente no se admite el inicio de sesión en los escenarios de instalación sin conexión.C:\WINDOWS\system32>dism /online /cleanup-image /restorehealthHerramienta Administración y mantenimiento de imágenes de implementaciónVersión: 10.0.15063.0Versión de imagen: 10.0.15063.0[===========================94.7%====================== ]Error: 0x800f081fNo se encuentran los archivos de origen.Use la opción "source" para especificar la ubicación de los archivos necesarios para restaurar la característica. Para obtener más información sobre cómo especificar una ubicación de origen, consulte MSN.com - Hotmail, Outlook, Skype, Bing, Latest News, Photos Videos archivo de registro de DISM se encuentra en C:\WINDOWS\Logs\DISM\dism.logC:\WINDOWS\system32>chkdsk /scanEl tipo del sistema de archivos es NTFS.Etapa 1: Examen de la estructura básica del sistema de archivos... 375552 registros de archivos procesados. :09Comprobación de archivos completada. 28827 registros de archivos grandes procesados. a: 0:00:30 .. 0 registros de archivos no válidos procesados. :30 ...Etapa 2: Examen de la vinculación de nombres de archivos... 449976 entradas de índice procesadas. 0:00:17 ..Comprobación de índices completada. 0 archivos no indizados examinados. :17 ... 0 archivos no indizados recuperados en objetos perdidos. :17Etapa 3: Examen de los descriptores de seguridad...Comprobación de descriptores de seguridad completada. 37213 archivos de datos procesados. 0:17 .CHKDSK está comprobando el diario USN... 36095872 bytes de USN procesados. :14 ...Se ha completado la comprobación del diario USN.Se examinó el sistema de archivos sin encontrar problemas.No se requieren más acciones. 116707324 KB de espacio total en disco. 40419844 KB en 118908 archivos. 105876 KB en 37214 índices. 0 KB en sectores defectuosos. 495684 KB en uso por el sistema.El archivo de registro ha ocupado 65536 kilobytes. 75685920 KB disponibles en disco. 4096 bytes en cada unidad de asignación. 29176831 unidades de asignación en disco en total. 18921480 unidades de asignación disponibles en disco.C:\WINDOWS\system32>
      My ComputerSystem Spec


  5. Posts : 14,154
    windows 10 professional version 1607 build 14393.969 64 bit
       23 Dec 2017 #5

    Please re-post using English as the default language:
    Language - Add, Remove, and Change in Windows 10 General Tips Tutorials
      My ComputerSystem Spec


  6. Posts : 4
    Windows 10 Pro 64 bits
    Thread Starter
       26 Dec 2017 #6

    Update-. I got some bluescreens (I think). It says something like "windows is gathering information about the error", then it reboots.
    I tried step 4) with no changes, I still have ramdom crashes.
    Steps 1), 2), 3) copied&pasted:
    Microsoft Windows [Version 10.0.15063](c) 2017 Microsoft Corporation. All rights reserved.
    C:\WINDOWS\system32>sfc /scannow
    Beginning system scan.
    This process will take some time.
    Beginning verification phase of system scan.
    Verification 100% complete.
    Windows Resource Protection did not find any integrity violations.

    C:\WINDOWS\system32>dism /online /cleanup-image /restorehealthDeployment Image Servicing and Management toolVersion: 10.0.15063.0Image Version:

    10.0.15063.0[===========================98.3%========================= ]
    Error: 0x800f081fThe source files could not be found.Use the "Source" option to specify the location of the files that are required to restore the feature.

    For more information on specifying a source location, see MSN.com - Hotmail, Outlook, Skype, Bing, Latest News, Photos Videos DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

    C:\WINDOWS\system32>chkdsk /scan
    The type of the file system is NTFS.
    Stage 1: Examining basic file system structure ... 375552 file records processed.
    File verification completed.
    30261 large file records processed.
    0 bad file records processed.

    Stage 2: Examining file name linkage ...
    457644 index entries processed.Index verification completed.
    0 unindexed files scanned.
    0 unindexed files recovered to lost and found.

    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
    41047 data files processed.
    CHKDSK is verifying Usn Journal...
    36237528 USN bytes processed.
    Usn Journal verification completed.
    Windows has scanned the file system and found no problems.
    No further action is required.
    116707324 KB total disk space.
    49386776 KB in 134123 files.
    116748 KB in 41048 indexes.
    0 KB in bad sectors.
    496012 KB in use by the system.
    65536 KB occupied by the log file.
    66707788 KB available on disk.
    4096 bytes in each allocation unit.
    29176831 total allocation units on disk.
    16676947 allocation units available on disk.

    C:\WINDOWS\system32>
    Attached Thumbnails Attached Thumbnails reliability view by weeks2.png   reliability view by weeks1.png   reliability view by days.png  
      My ComputerSystem Spec


  7. Posts : 14,154
    windows 10 professional version 1607 build 14393.969 64 bit
       10 Jan 2018 #7

    1) Please update the system specs in the "My Computer" section:

    How To Fill Out Your System Specs
    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums Site Use Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, etc.)


    2) Use English as the default language then run this log collector and post a zip into the thread for troubleshooting:
    Language - Add, Remove, and Change in Windows 10 General Tips Tutorials
    log collector v2-beta06.zip

    3) Find a flash drive that you can format ( > or = 8 GB)
    4) Create a bootable windows 10 iso:
    Download Windows 10
      My ComputerSystem Spec


 

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