Windows 10: Windows 10 Mouse and Keyboard not working Solved

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  1.    09 Feb 2016 #21

    Cutting Power Worked For Me!

    I have Windows 10 as well and suddenly my mouse and keyboard stopped working. I thought the USB ports have gone bad because no matter where I insert the k&m, they would light up but acted like if they were frozen but Windows seemed to load just fine.

    I tried to do what one of the members did to fix his and somehow it worked. What he did is that he cut the power pulling off the power cord out while Windows 10 was loading a couple of times and after the second time, Windows booted in recovery mode. From there, he was able to do a system restore.

    I tried to do just that but I did not do it twice but only once and just waited for Windows to load normally after the first time cutting power pulling off the cord and this time the keyboard and mouse worked fine. No need for Windows system restore!

    After that I installed all available Windows updates and I haven't had that same problem again. :)
      My ComputerSystem Spec

  2.    10 Feb 2016 #22

    I had to restore using a CD, because once in the option, I couldn't select anything without the kb or mouse.

    Everything seemed fine until I had to choose my language and keyboard settings, mouse and kb are useless. And I tried one 3 years old, but nothing happened.

    I even got a USB to PS2 converter... hoped this might help, but did not work at all. Guess I'll just try to go back to windows 7.
      My ComputerSystem Spec

  3.    11 Feb 2016 #23

    having looked at this in my own odd way it could just well be in that if your computer is more then 6 years old and is of windows vista built then your Logitech keyboard and mouse will not work via the usb outlet on any windows 10 upgrade
      My ComputerSystem Spec

  4.    22 Feb 2016 #24

    Riku278 said: View Post
    After I installed Windows 10 from windows 7 I couldn't use my mouse and keyboard it works when I boot up BIOS Utility but when im on windows 10 it does not work. I tried switching usb ports and that didn't work either.
    I solved this problem by booting into bios. Go to usb configuration and disable usb2 legacy support. Everyting worked ok since also stopped my pc rebooting after shutdown
      My ComputerSystem Spec

  5.    24 Feb 2016 #25

    tramper5 said: View Post
    I solved this problem by booting into bios. Go to usb configuration and disable usb2 legacy support. Everyting worked ok since also stopped my pc rebooting after shutdown
    I tried this and it did not fix the problem for me!
      My ComputerSystem Spec

  6. Posts : 1
    Win 10 home/proff
       03 Mar 2016 #26

    Got this problem with the latest Win 10 update, wireless USB keyboard and mouse worked fine going to BIOS but stopped working when Windows started. Rerestarted for Win (prof) update and USB was corrupted,
    How to get inside the computer, Corded PS2 or USB keyboards and mouse are since long gone to the trash.
    I have router and home network, connected with laptop and Remote Desktop app, donít remember what had to be activated on the host computer.
    Or if you need Win proff on one of the computers.

    Anyhow, got into Device manager:
    One USB controller with exclamation mark
    USB this device cannot start. ( Code 10)

    Tryed to update driver;
    "Windows encountered a problem installing the software for your device"
    "Intel(R) 6 series Chipset family USB Enhanced Host Controller Ė 1C26"
    "The device cannot start"

    Registry fix:
    Deleted UpperFilters/LowerFilters, mine lower had AI Charger

    After registry fix;
    Keyboard and mouse donít work, The explanation mark is still on the USB controller, try to update driver but now:
    The best driver software for your device is already installed
    Tried the first of this tips:
    3 Ways to Fix: This device cannot start. (Code 10) - YouTube
    Voila it worked, closed the remote desktop and logged in.
    One happy computerist

    But then I restarted and the problem reoccurred, logged in remotely again and now booth
    Intel(R) 6 series Chipset family USB Enhanced Host Controllers was corrupted.
    Time for the second fix, unplug and uninstall all USB controllers
    Disconnect remote and manually restart PC, on of button.
    All Controllers installed but booth
    Intel(R) 6 series Chipset family USB Enhanced Host Controllers had exclamation marks again.
    Updated the drivers and things where working again.
    Now to see if it can survive another restart.

    No it didnít.

    Time for the 3:e solution in the youtube video, but thatís not available the bios updates for that ASUS motherboard is long gone I think?
    Anyhow should try what I probably should have tried at first reset BIOS to Optimized Default.

    Yes, now it worked.
    Why am I so stupid, try everything else first until at last doing the obviously right thing.
    Last edited by lasgo; 03 Mar 2016 at 09:06.
      My ComputerSystem Spec

  7.    06 Mar 2016 #27

    Power OFF/ON BT device when W10 needs KB or mouse worked for me!

    DragonFire (#1 at p1) method did not work for me but showed the direction to go.

    My equipment:
    a) miniCSL HTPC: a CSL Narrow Box 32GB / Win 10 - Silent-PC with Intel QuadCore CPU
    2166MHz, 32GB SSD, Intel HD Graphics, WLAN, USB, HDMI, microSD, Bluetooth, Windows 10.
    It contains basically the engine of the Intel mini PC stick. I call it my "miniCSL HTPC"
    b) 1byone BT Keyboard: a 1byone Bluetooth QWERTZ Keyboard with Multi Touchpad, ready for Windows,
    Linux, Android OS Tabs and Smartphones, including batteries.

    My goal is not to loose a precious USB slot to Mouse and Keyboard.

    I tried this procedure:
    1. First pairing of 1byone BT Keyboard using the assistance of a USB keyboard and USB mouse.
    2. Then shutwown of the HTPC followed by plug off of the USB keyboard and USB mouse.
    3. Restart of the W10 miniCSL HTPC without any keyboard and any mouse connected.
    4. When W10 Welcome screen comes up and a mouse click or a keyboard click is needed to proceed to the W10 Login screen, then...
    5. >>> Power Off /Power On the 1byone BT Keyboard <<< (This is the trick to know!)
    Is it the Power ON that triggers the re-pairing process?
    6. Now, both devices become paired, and stay paired. The 1byone BT Keyboard is ready to do it's job.

    This simple method worked for me. No need to turn screws at the W10 and/or BIOS side.

    (Procedure done after updating the originally by CSL preinstalled W10 version to Version 10.0 (Build 10240) using Windows Update.
    Bluetooth 1byone Keyboard displays driver version 10.0.10240.16515 and fairly old driver date July 21, 2006.)

    Simply remember to Power OFF/ON the BT device when W10 needs it's Service.
      My ComputerSystem Spec

  8.    14 Mar 2016 #28

    NICK ADSL UK said: View Post
    having looked at this in my own odd way it could just well be in that if your computer is more then 6 years old and is of windows vista built then your Logitech keyboard and mouse will not work via the usb outlet on any windows 10 upgrade
    i think you will find that those Logitech keyboard and mouse that will not work on windows 10 are listed here

    Windows 8 and Windows 10 support for Logitech mice and keyboards - Logitech Support Article
      My ComputerSystem Spec

  9.    19 Mar 2016 #29

    I worked on my HP Compaq dc5800 for four days straight trying to solve the mouse and keyboard problem. All that troubleshooting crap on the forum did not work!!! I finally used my back up business computer and downloaded "the media creation tool file". I went to the Microsoft home and downloaded fresh windows 10 "for another PC". I burned a new win 10 DVD and pressed f9 and booted from CD. this loaded a new win 10 on computer, mouse works and keyboard back!!! Bonus is If you use Google as your Browser and go to settings it will sync all your bookmarks right back!! Boo ya!! ( I did have most important files on my flash drive before trouble began) hope this helps and skip all that troubleshooting unplugging crap!!! (humming end of rocky movie theme right now)
      My ComputerSystem Spec

  10.    23 Mar 2016 #30

    I tried what you said, however it did not work. I have tried uninstalling and reinstalling, tried properties update browsing unchecking compatible hardware etc.etc. It doesn't work for me. Keyboard works fine for inputting my password but keyboard totally inop in windows 10. Any other suggestions? Please help me I am frustrated/
    ninschne said: View Post
    Device Manager - > Go to Properties of the keyboard ( standard keyboard ( PS / 2 ) - > Update Driver - > Browse my computer for driver software - >
    Choose from a list of device drivers on my computer - >
    Uncheck " Show compatible hardware " - > Select just any driver - >
    for example HID Keyboard - > then restart

    Now do the same again all over again - > but chose the correct driver (PS / 2 standard keyboard)

    It does not work to just uninstall and install the driver in the properties of the Keyboard (driver)
      My ComputerSystem Spec

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