your pictures can't be printed because this error occurred. See pics

HN13 · 08 Dec 2017

I get this error when I try to right click an image and select print.
your pictures can't be printed because this error occurred. in 5 different windows. please see pic.

your pictures can't be printed because this error occurred. See pics-image.png

OS is win 10 Ent. with Fall creator update and all recent patches.
I have no other issues in regards to printing.
All my printers are network printers.
This issue is not present if I use a different logon and hence a different profile.
I have so far:
sfc /scannow No issues
dskchk /f No issues
dism.exe /online /Cleanup-Image /StartComponentCleanup No issues
DISM /Online /Cleanup-Image /RestoreHealth No issues

I am thinking it is profile issue and have tried instructions on http://windowsreport.com/corrupt-user-profile-windows-10/ and did not help my case.

Any other ideas are welcome. I prefer not to create a new profile and start from scratch, for just this issue.
Thanks in advance for any help.
HN13

pepanee · 08 Dec 2017

According to this article: Solved your picture can not be printed because of this error

..and the quantity of those error messages, it seems you are trying to print multiple pictures at a time, yet your computer may not have enough memory to process them (I'm sure your computer is still fast)
So, try to print one picture at a time. Does it work this way?

*Edit*
I apologize, I didn't read everthing you wrote; I just looked at that picture and looked online to why that happens.
I read your post now. Your user account 'could' possibly have too many programs that open once you log in.. so do try my method of printing one at a time. If that works, then most likely that means that you have many programs open at once and apparently printing many pictures needs a lot of memory. You can close a lot of the opened background programs and try printing many pictures at once. YET on the other hand, if you still cannot print one at a time, post back here please.

HN13 · 08 Dec 2017

Thanks for reply pepanee,
No that is not the issue. This happens regardless of how many pictures I choose, even one.
There is plenty of Memory and CPU available.
My other profile can do 12 or more pics with no issues.
That is why I think it is a profile issue.
HN13

pepanee · 08 Dec 2017

You're welcome. I see what you mean now. Yes it is definitely most likely the account profile then.

• Try reinstalling the printer, maybe some setting in your profile got altered in a way that causes the error.
• Also, it seems that you're an advanced Windows user. Open the Event Viewer, then try to make another picture print job (to get that same error). Once you get that same error, look at Event Viewer's Custom Views & Windows Logs. Most recent log is on top. See if you can find it in there to see if the Event Viewer logged this information down, since usually it has a lot more information on errors. We can see if then we can narrow it down to see why you get that 'blank' error.

HN13 · 08 Dec 2017

Yes it would make sense, however nothing related shows up in app, admin, or sys logs.
Also have tried uninstall reboot, remove drivers of printers and that has not helped either.
HN13

HN13 · 08 Dec 2017

My bad now I see two events being generated after print attempt.
This is in Admin log.

Automatic registration failed at join phase. Exit code: Unknown HResult Error code: 0x801c001d. Server error: empty. Debug Output:\r\n joinMode: Join
drsInstance: undefined
registrationType: undefined
tenantType: undefined
tenantId: undefined
configLocation: undefined
errorPhase: discover
adalCorrelationId: undefined
adalLog:
undefined
adalResponseCode: 0x0
==============================
Automatic registration failed. Failed to lookup the registration service information from Active Directory. Exit code: Unknown HResult Error code: 0x801c001d. See Azure Active Directory Documentation - Tutorials, API Reference | Microsoft Docs
=================================
I found this which I am going to try and will post after reboot to see if it worked.

'm seeing the same errors (Event ID 304 and 307) in Server 2016. The Scheduled Task "Automatic-Device-Join" is located in: Task Scheduler Library\Microsoft\Windows\Workplace Join. The task calls %SystemRoot%\System32\dsregcmd.exe.
The work-around is disable the task or configure the GPO Computer Configuration > Administrative Templates > Windows Components > Device Registration.
Appears to be oversight/bug in Windows 10/Server 2016... awaiting resolution from Microsoft.
Below is Help text from the GPO:
This setting lets you configure how domain joined computers become registered as devices. When you enable this setting, domain joined computers automatically and silently get registered as devices with Azure Active Directory. Note: Additional requirements may apply on certain Windows SKUs. Refer to Azure Active Directory Device Registration Overview. http://go.microsoft.com/fwlink/?LinkId=307136

HN13 · 08 Dec 2017

Rebooted, retested and still the same.
Note: We do not use roaming profiles.

pepanee · 08 Dec 2017

Hmh.. wow yea. I just searched online for: 0x801c001d
And I saw all these results. Hopefully it's not a complicated process to fix. I would suggest you search online for this from the error you get: 0x801c001d

It seems that it could be related to the roaming profiles thing you stated. I would suggest trying attempted solutions from other users you can find. I wouldn't know what to do from here.

Hopefully someone else has better insight on this and posts here.

Dangme · 28 Jun 2019

I ended up with exactly this error the past month, and used other programs to print until I finally took time to fight with it. I'm aware this is a zombied post, but since there wasn't an answer posted, maybe my fix will help someone else?
1. Try to print a picture.
2. Click the [x] to get rid of the 5 error messages until only the green bar "Generating preview..." is showing.
3. Click Options link in the lower right of the dialog box.
4. Click Color Management.
5. Click Advanced tab.
6. Write down your current "Device Profile" so you can change it back if this isn't your answer.
7. In my case, and I'm hoping yours, System Default was not selected. Scroll down (alphabetically) to System Default and select it. And click Close.
If it works, you'll know immediately, because the preview of your image will now appear in the dialog box.

If it doesn't work, or if you already have System Default selected, perhaps a different Device Profile will work. I'm just guessing now, but go through them all until you find one. My System Default was "System Default SRGB IEC61962.1" but I have no reason to assume that yours will be the same. Good luck! Dangme!

candycanepanda · 05 Nov 2019

HERE IS A FIX IF YOU HAVE WINDOWS 10, all you need to do is set the Windows 10 Photos app as default.

How to Fix:
Open Settings.
Click Apps.
Select Default apps.
Now select Photos as default app.
If the Photos app is corrupted then try running the troubleshooter for Microsoft Store apps. Run troubleshooter. Jump
If it doesn't work then you need to uninstall and reinstall the app.
To do this, open PowerShell as Administrator and type the following command followed by pressing the Enter key:
Get-AppxPackage –AllUsers
Now scroll down to Microsoft.Windows.Photos, and copy its PackageFullName to Notepad.
In elevated PowerShell type the following command:
remove-AppxPackage PackageFullName
Now open Microsoft Stores and search Microsoft Photos app.
Download and install the app.