Windows 10: Sound Problem

  1.    05 Dec 2017 #1

    Sound Problem


    Dell XPS 8000
    Windows 10 Home - 1709
    Intel i5
    RAM = 8GB
    Realtek Audio -- 6.0.1.8186 (2017-06-14)
    -------------------------------------------------------------------------------------------------------------------------
    Problem: scraping echo sound getting progressively worse.
    --------------------------------------------------------------------------------------------------------------------------
    I have been struggling with the sound issue for the last 2 years.

    1. A simple reboot resolves the problem for a day or 2, but it comes back.
    2. Changed speakers, plugged them into a USB port - the same issue.
    3. Reinstalled W10 - helped, but the problem came back after a while.
    4. Reinstalled Realtek driver - helped, but the problem came back after a while.
    5. Ran Windows Troubleshooter - it found some drivers that resolved the problem, but it returned after a few days.

    Thanks,
    -BBDS
      My ComputerSystem Spec


  2. Posts : 207
    Windows 10 Professional 64bit
       05 Dec 2017 #2

    Sounds like it may be an electrical interference inside the system. Are you connecting the computer to a surge protector at all? Or are there high electrical interference devices connected to the same circuit?
      My ComputerSystem Spec

  3.    06 Dec 2017 #3

    Masterchiefxx17 said: View Post
    Sounds like it may be an electrical interference inside the system. Are you connecting the computer to a surge protector at all? Or are there high electrical interference devices connected to the same circuit?
    Yes, my PC and TV are on the same single outlet and all connected through several extension cords and power strips. Some other devices plugged into this line - speakers, printer, scanner, ChromeCast, lamps, clock, work laptop, router.....etc.

    My Dell is at the very end of this line.

    But earlier today Sound Troubleshooter installed some drivers (the version looks the same though, maybe just reinstalled them) and the problem disappeared again, and I did not even restart my PC. But I am pretty sure it will return like it has done in the past. Sometimes the problem disappears for a month.

    -BBDS
      My ComputerSystem Spec

  4.    06 Dec 2017 #4

    Check the Realtek HD Audio panel and disable (if any are enabled) all sound Enhancements. I've seen that cause similar problems. Also if or when it happens, check the sound panel in case some application has enabled an enhancement.

    Also, although it should work, Dell does not officially support Win 10 on this model. The only listed drivers on the Dell downloads are for Vista and Win 7.
      My ComputersSystem Spec

  5.    06 Dec 2017 #5

    Thank you Fireberd.

    All enhancements are unchecked, I am pretty sure I reviewed them every time I had the issue, this is the first thing the Troubleshooter does when looking for Audio issues. There must be some program that causes this problem. And after the very first sign of the sound problem appears - it gets progressively worse very quickly.

    Though my Dell does not support W10, it has worked perfectly for 2 years, even audio has worked perfectly when it has worked.

    -BBDS
      My ComputerSystem Spec


  6. Posts : 70
    Windows 10 Home Fall Creators Update
       07 Dec 2017 #6

    Hi, @boyboyds I had few days ago a similar strange audio like 'coming from the deep, metal sound' and the more strange thing was that this problem turned out to be from the realtek hd audio driver /can't recall the version/, downloaded from MS update automatically. It wasn't possible to listen to such an audio, so I made clean install, the same driver was downloaded, then I uninstalled it and turned the wifi off in order not to be re-downloaded.

    Before all that, I downloaded the newest realtek hd audio driver Last Updated: November 28th 2017
    DRIVER VERSION: 6.0.1.8311 from
    Latest Realtek HD Audio Driver Version
    It is a cab file, has to be unzipped and then you can update you generic hd audio driver to this one via device manager.

    I hope I was helpful, until now no problems at all.
    Ivan
    Last edited by Ivan Petrov; 10 Dec 2017 at 06:00.
      My ComputerSystem Spec

  7.    09 Dec 2017 #7

    The strange sound came back last night. Reinstalled again the latest Realtek driver 6.0.1.8186 and the problem disappeared. I have done this so many times, but the issue comes back after a few days or a few weeks.

    Because the problem is also present when I plug in USB speakers, it leads me to believe that this issue is not related to the sound card itself. I guess I do not fully understand the different ways my PC outputs its sound.

    Maybe @Masterchiefxx17 was correct and there is some electrical interference I am dealing with.

    Thank you @Ivan Petrov, but I was not able to install 6.0.1.8311. And the instructions did not explain which exec file needed to be installed. There were no setup.exec file in that folder. And for some reason I do not think this was my issue anyway.

    -BBDS
      My ComputerSystem Spec


  8. Posts : 70
    Windows 10 Home Fall Creators Update
       10 Dec 2017 #8

    You are welcome! You don't need exe file, @boyboyds , you can just unzip the cab file in downloads folder or wherever you wish and then from device manager - update driver - browse my computer for driver software - locate the extracted folder /do tick the include subfolders option/ - click next ....
    But first, uninstall the old driver and turn off the wifi right away.
    That's all, you know better what to do.

    Click image for larger version. 

Name:	Capture.PNG 
Views:	3 
Size:	75.6 KB 
ID:	167587
      My ComputerSystem Spec


 

Related Threads
sound problem in Drivers and Hardware
right! my sound was working fine the other day but now when i try playing audio it sounds really tinny (no bass) so i go on to the - playback devices - speakers - enhancements and have to disable all sound effects after every song i play evan tho...
Solved Sound problem in Drivers and Hardware
Desktop Dell Studio XPS 8000 (upgraded from W7 to W10 6 months ago). This problem has started a few days ago and it is not limited to the Web, but all sounds on my PC. After a reboot the sound is clear, no issues, but after a while it...
Sound problem with r7 265. in Drivers and Hardware
x4 965/ Ga 790x-UD4/ R7 265 xfx ghost Since I've installed the r7 265 I can't switch sound between playback devices speakers and amd hdmi currently Samsung tv, it seems to get stuck on speakers then I have to restart comp so it can switch over...
Sound problem in Windows 10 in Drivers and Hardware
Hello! After i've upgraded my windows 8.1 to 10 i noticed a change; after my pc goes in stand-by and i re-open it the audio doesn't work anymore. I tried to change settings in the sound panel, but even when i try to test the sound of my monitor it...
Solved 5.1 sound problem not working in General Support
i use win10 build 10061 ..problem started in build 10041 problem is when i use 5.1 Surround speakers, they do not want to work any more i have try installing drivers many times when i try to Test sounds in Control Panel/Sound/playback/speakers/...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 19:47.
Find Us