Windows 10: Windows Pro .... DVD not working

  1.    30 Nov 2017 #1

    Windows Pro .... DVD not working


    Hey, my brother did a recovery of Windows 10 pro, her DVD player isn't working ! I took a pic of his "uninstall Programs" and looks like there should be more there than there is ! Here is a pic of the Programs !!

    Wouldn't the DVD player show up in the "Devices & Printers ? It doesn't !!
    Any help for him !

    Chuck
    Attached Thumbnails Attached Thumbnails hyu.PNG  
      My ComputerSystem Spec


  2. Posts : 33,079
    Triple boot - Win 10 Pro, Win 10 Pro Insider (2) - (and a sprinkling of VMs)
       30 Nov 2017 #2

    Don't believe so. CD/DVD devices will show in Device Manager. Devices and printers are printers, of course (not shown in my pic) and other things like Monitor, UPS, the machine itself, speakers, etc.

    Click image for larger version. 

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      My ComputersSystem Spec

  3.    30 Nov 2017 #3

    Programs and features would show any software associated with burning disks etc. If it was installed.
    My DVD burner shows up in Control Panel > all control panel items > Devices and Printers, under devices. It's listed as Mass Storage Device.
    And in Settings > Devices > Bluetooth & other devices > Mass Storage Devices.
    The place to look is in Device Manager under DVD/CD-ROM Drives. See if it has a yellow ! or red X.
      My ComputerSystem Spec


  4. Posts : 33,079
    Triple boot - Win 10 Pro, Win 10 Pro Insider (2) - (and a sprinkling of VMs)
       30 Nov 2017 #4

    alphanumeric said: View Post
    Programs and features would show any software associated with burning disks etc. If it was installed.
    My DVD burner shows up in Control Panel > all control panel items > Devices and Printers, under devices. It's listed as Mass Storage Device.
    And in Settings > Devices > Bluetooth & other devices > Mass Storage Devices.
    The place to look is in Device Manager under DVD/CD-ROM Drives. See if it has a yellow ! or red X.
    Is your burner external?
      My ComputersSystem Spec

  5.    30 Nov 2017 #5

    f14tomcat said: View Post
    Is your burner external?
    Yes, oops, It's an HP Lightscribe USB drive. Out of site out of mind. I hardly ever use it these days. Lost site of it being USB.
      My ComputerSystem Spec

  6.    30 Nov 2017 #6

    Thanks for the response guys ! Yes it shows in the pic like f14Tomcat posted, no there is no yellow exclamation or any X's there !! I'm guessing it just went bad !! He hasn't used it in 6-8 months !!
    Thanks guys !
    Chuck
      My ComputerSystem Spec


  7. Posts : 6,977
    10 Home x64 (1803) (10 Pro on 2nd pc)
       30 Nov 2017 #7

    flashh4 said: View Post
    Hey, my brother did a recovery of Windows 10 pro, her DVD player isn't working ! I took a pic of his "uninstall Programs" and looks like there should be more there than there is...
    Wouldn't the DVD player show up in the "Devices & Printers ? ...
    I think you must be talking about an app to play DVDs rather than the DVD drive itself. I can see from your screenshot he already has one app capable of playing DVDs - VLC Media Player.

    Maybe you are talking about Microsoft's 'Windows DVD Player'. If so, that is a Modern Windows App, none of those appear in 'Programs and Features', that's just for old style installed programs. You should be looking in Settings > Apps > Apps & features. Click on an app in this list to reveal more options...

    Click image for larger version. 

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    ...for the Windows DVD Player, the blue 'Advanced options' link takes you to this page.

    Click image for larger version. 

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    Try looking for 'Windows DVD Player' on the Start menu's 'all apps' list, see if you can run it from there. If not, then a
    'Reset' may help.

    Or maybe you're talking abut some other app, if so we'd need to know what it is.
      My ComputersSystem Spec


  • Posts : 33,079
    Triple boot - Win 10 Pro, Win 10 Pro Insider (2) - (and a sprinkling of VMs)
       30 Nov 2017 #8

    flashh4 said: View Post
    Thanks for the response guys ! Yes it shows in the pic like f14Tomcat posted, no there is no yellow exclamation or any X's there !! I'm guessing it just went bad !! He hasn't used it in 6-8 months !!
    Thanks guys !
    Chuck
    @flashh4
    No problem. Could try uninstalling it and it's drivers (there's a check box for that), then rebooting, which will reinstall it, to see if that will jolt it loose. Just a thought.
      My ComputersSystem Spec


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