Windows Pro .... DVD not working

flashh4 · 30 Nov 2017

Hey, my brother did a recovery of Windows 10 pro, her DVD player isn't working ! I took a pic of his "uninstall Programs" and looks like there should be more there than there is ! Here is a pic of the Programs !!

Wouldn't the DVD player show up in the "Devices & Printers ? It doesn't !!
Any help for him !

Chuck

f14tomcat · 30 Nov 2017

Don't believe so. CD/DVD devices will show in Device Manager. Devices and printers are printers, of course (not shown in my pic) and other things like Monitor, UPS, the machine itself, speakers, etc.

Windows Pro .... DVD not working-2017-11-30_18h25_18.png

Windows Pro .... DVD not working-2017-11-30_18h24_41.png

alphanumeric · 30 Nov 2017

Programs and features would show any software associated with burning disks etc. If it was installed.
My DVD burner shows up in Control Panel > all control panel items > Devices and Printers, under devices. It's listed as Mass Storage Device.
And in Settings > Devices > Bluetooth & other devices > Mass Storage Devices.
The place to look is in Device Manager under DVD/CD-ROM Drives. See if it has a yellow ! or red X.

f14tomcat · 30 Nov 2017

alphanumeric said:

Programs and features would show any software associated with burning disks etc. If it was installed.
My DVD burner shows up in Control Panel > all control panel items > Devices and Printers, under devices. It's listed as Mass Storage Device.
And in Settings > Devices > Bluetooth & other devices > Mass Storage Devices.
The place to look is in Device Manager under DVD/CD-ROM Drives. See if it has a yellow ! or red X.

Is your burner external?

alphanumeric · 30 Nov 2017

f14tomcat said:

Is your burner external?

Yes, oops,

It's an HP Lightscribe USB drive. Out of site out of mind. I hardly ever use it these days. Lost site of it being USB.

flashh4 · 30 Nov 2017

Thanks for the response guys ! Yes it shows in the pic like f14Tomcat posted, no there is no yellow exclamation or any X's there !! I'm guessing it just went bad !! He hasn't used it in 6-8 months !!
Thanks guys !
Chuck

Bree · 30 Nov 2017

flashh4 said:

Hey, my brother did a recovery of Windows 10 pro, her DVD player isn't working ! I took a pic of his "uninstall Programs" and looks like there should be more there than there is...
Wouldn't the DVD player show up in the "Devices & Printers ? ...

I think you must be talking about an app to play DVDs rather than the DVD drive itself. I can see from your screenshot he already has one app capable of playing DVDs - VLC Media Player.

Maybe you are talking about Microsoft's 'Windows DVD Player'. If so, that is a Modern Windows App, none of those appear in 'Programs and Features', that's just for old style installed programs. You should be looking in Settings > Apps > Apps & features. Click on an app in this list to reveal more options...

Windows Pro .... DVD not working-ms-windows-dvd-player-app.png

...for the Windows DVD Player, the blue 'Advanced options' link takes you to this page.

Windows Pro .... DVD not working-ms-windows-dvd-player-app-reset.png

Try looking for 'Windows DVD Player' on the Start menu's 'all apps' list, see if you can run it from there. If not, then a
'Reset' may help.

Or maybe you're talking abut some other app, if so we'd need to know what it is.

f14tomcat · 30 Nov 2017

flashh4 said:

Thanks for the response guys ! Yes it shows in the pic like f14Tomcat posted, no there is no yellow exclamation or any X's there !! I'm guessing it just went bad !! He hasn't used it in 6-8 months !!
Thanks guys !
Chuck

@flashh4
No problem. Could try uninstalling it and it's drivers (there's a check box for that), then rebooting, which will reinstall it, to see if that will jolt it loose. Just a thought.