Windows 10: Begging for help. Automatic Windows update screwed up my program Solved

  1.    22 Nov 2017 #1

    Begging for help. Automatic Windows update screwed up my program


    I have music editing software that simply will not install after the automatic windows 10 update last weekend screwed it up. I was forced to uninstall this program and now I can't get it back up and running. It has been 5 days of torture trying to solve this problem. Here's where it stands now:

    I uninstalled the device driver that works with the software. However, when I try to install the most up to date driver I keep getting an error message that I must first remove the older driver. Well I did. I went in to device manager and uninstalled it. But yet I keep getting this message even after several restarts that I must first remove the older driver. Can anyone point me in the right direction? I'm losing my mind over this so any help would be greatly appreciated.
      My ComputerSystem Spec


  2. Posts : 6,043
    Windows 10 Pro Build 1709
       22 Nov 2017 #2

    Hi Unchained81. Welcome to the TenForums @Unchained81

    If you have install directions maybe order is important. If Windows sees a device in a number of cases it gets the driver for you, always beating you to punch. Some devices, like HP printers, want you to install software then attach/connect device. If you still have quick step up instructions lying around it will indicate order. Failing that...

    I would head to the vendor of the software and see if they have a remover product. Some of these can be quite effective as they know where they placed all there stuff. While I was there I would make sure software is support in Windows 10 Fall Creators Update. If it is not support it doesn't mean it won't run but they won't fix.

    They may even have some product patches that you need or should be using. Just check.

    Failing that I would use Revo Uninstaller.

    https://www.revouninstaller.com/revo..._download.html

    Then try the install.


    Ken
      My ComputerSystem Spec

  3.    22 Nov 2017 #3

    What is the name of the software?
      My ComputerSystem Spec

  4.    22 Nov 2017 #4

    The software is Cubase AI 6 which I upgraded to Cubase Elements 9.5 because of this issue and somebody told me it would definitely be compatible with Windows 10.

    Yes, this Windows Fall Creator update did this. Everything worked fine until this update was forced on me. On the install it gets as far as this point of the YSdriver Extension then comes to a stop:




    As a result of that error I was instructed to grab the most recent driver from the Steinberg site (the hardware is a Yamaha amplifier that uses the Cubase software). This is where I was prompted to unistall the old driver for this new driver. I did but it keeps telling me the old driver is still there.


    Thank you both for taking the time to help. It is GREATLY appreciated.
      My ComputerSystem Spec

  5.    22 Nov 2017 #5

    Hey Unchained81,
    You can try DriverStoreExplorer to remove/delete the driver in question. GitHub - lostindark/DriverStoreExplorer: DriverStore Explorer [RAPR]

    Download - Release DriverStore Explorer v0.8.4.2 · lostindark/DriverStoreExplorer · GitHub
    1. Download the .zip file and unzip it
    2. Right click on Rapr.exe and Run as Administrator
    3. Locate the driver, right click and delete
      My ComputersSystem Spec

  6.    23 Nov 2017 #6

    Thank you very much for trying to help. Thing is I've already removed the old driver but Windows is telling me it's still there. I'm at a total loss here on how to solve this problem. I can't believe the Fall Creator update that I didn't even ask for has caused this havoc for a week. So wrong.

    I've left a message at the Cubase forums asking if there's an uninstaller program that might clean up every part of the install and possibly find this driver in another spot...??? Haven't gotten a response so I'm thinking there isn't one.
      My ComputerSystem Spec


  7. Posts : 6,043
    Windows 10 Pro Build 1709
       23 Nov 2017 #7

    So is this thing something you install in computer or connect to computer? If so disconnect and run revo.

    Then do your install and reconnect / install.

    Can't hurt.

    Good luck.

    Ken
      My ComputerSystem Spec

  8.    23 Nov 2017 #8

    Problem solved but don't ask me how. A lot of deleting, re-installs, computer restarts, etc. and it suddenly opened up and looks to be working properly.

    To those of you who chimed in and offered help....THANK YOU. I greatly appreciate your time and efforts. It's too bad these foolish updates get forced upon us and repeatedly mess up a computer that's been running smoothly. It's infuriating.
      My ComputerSystem Spec


  9. Posts : 6,043
    Windows 10 Pro Build 1709
       23 Nov 2017 #9

    Which edition of Windows 10 do you have? With Pro you have a lot more control over updates. You can update your edition from Home to Pro without the need to buy net new. .

    You can also set you connection to "metered" (in Home edition) and then you can control when these "Feature" updates are added.

    Glad it's working.
      My ComputerSystem Spec

  10.    23 Nov 2017 #10

    Unchained81 said: View Post
    Problem solved but don't ask me how. A lot of deleting, re-installs, computer restarts, etc. and it suddenly opened up and looks to be working properly.

    To those of you who chimed in and offered help....THANK YOU. I greatly appreciate your time and efforts. It's too bad these foolish updates get forced upon us and repeatedly mess up a computer that's been running smoothly. It's infuriating.
    Get yourself a backup drive, then image the OS drive using Macrium. This way, if your OS gets wrecked, you can restore a working system easily, a piece of mind thing. You can image itself from itself running windows, I have done it. The image file is compressed. You may have enough free space on the drive in your PC right now. Best to have a data drive as a backup though.
      My ComputerSystem Spec


 

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