Windows 10: Unable to delete Bluetooth driver related Registry Keys Solved

  1.    20 Nov 2017 #1

    Unable to delete Bluetooth driver related Registry Keys


    I've been unable to use Bluetooth related services since the upgrade to the Creators Update(1703). The device manger returns a Code19 error saying "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged". I've since tried various workarounds but have had no luck so far. So, I'm hoping a complete reset of anything Bluetooth related in the registry will fix the issue.

    As suggested here I've manged to delete all the relevant keys except for one particular key named BTHENUM. As you can see in the screenshot attached, the key contains a number of subkeys. Even more show up upon taking ownership of 'properties'. Since there are close to a hundred keys (maybe more), I've tried using the command line tool (subInacl.exe) to take ownership/make necessary changes to the keys but the command fails with some keys working and the rest not. The only way out for now is to take ownership/delete individually which is a nightmare.

    I would like to know if there's a quicker way to get this done other than a clean install.

    Note: I've tried deleting the keys in safe mode and via the built-in administrator account without success. I've also uninstalled all hidden BT drivers from Device Manager.

    Any advice is appreciated.


    Click image for larger version. 

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      My ComputerSystem Spec

  2. topgundcp's Avatar
    Posts : 2,438
    Ubuntu14.04x64 MintMate17x64 Win10Prox64
       21 Nov 2017 #2

    Download ExecTI
    and run regedit as TrustedInstaller to see if you can delete the whole thing.
      My ComputerSystem Spec

  3.    21 Nov 2017 #3

    Thanks for the reply. Will see if it works.

    Edit: The tool worked. I could delete the keys...As for Bluetooth itself, I have to see if a re-installation works. Fingers crossed it will. If not I'll be back again :)
    Last edited by BRAC; 21 Nov 2017 at 15:33.
      My ComputerSystem Spec


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