New
#1
Battery problem - software related issues, shutting down at 20%
Hi all,
I have a HP Envy 13 laptop, which is less than year old. 3 months ago, I decided to clean install Windows 10 (to get rid of unnecessary HP apps), and after an upgrade, my battery started to act weird. All of the drivers are generic from HP website and nothing's missing.
The problem persists after everything I have tried:
-recalibrating the battery
- plugging and unplugging the battery
- reinstalling battery drivers
- installing Windows again
- resetting the power plans
-etc
Nothing works. Here is the problem:
The battery low and critical percentage is set as follows: 20% and 5%. When the battery level reaches 20%, the computer goes into sleep (without any notice, there is just sound of low battery notification, that gets shut because computer goes to sleep), wakes up immediately, showing 8% of battery, and sleeps again after a few minutes. When I wake it up, the battery indicator shows 0% available and I can use the laptop for 30 minutes or so, until it shuts itself down.
When I plug the power cord, while it shows 0%, it immediately shows 21% available (madness). When put into BIOS, it can withstand staying on, until battery is fully discharged. It can work while BIOS is on, but cannot be turned on normally - the cord has to be plugged.
Battery check shows 83% battery health, and the problem did not persist before the installation of Windows.
I honestly do not know how to deal with this anymore.
Because it works normally in BIOS, I suspect this is software relatede issue.
Any clues, what can I try?
Best regards,
Raf