Windows 10: Touchpad not working Dell E6410 - win10 Pro update Solved

  1. Posts : 6
    windows 10 Pro (1709)
       17 Nov 2017 #1

    Touchpad not working Dell E6410 - win10 Pro update

    I´m running Win10 Pro and everything was fine until the latest Windows update.
    The touchpad stopped working abruptly.
    I´ve tried to uninstall and reinstall the latest driver and nothing.
    Going to definitions mouse/touchpad, in mouse everything's ok but for the touchpad I just have the sensitivity option, no on/off mode, nothing.
    Got to device manager >> mouse and pointing devices>> Dell touchpad>> tried to uninstall/reinstall driver and everything seems ok, but it still does't work.
    Don't know what else to do, I'm thinking to reverse it back to factory settings and to Win7.
      My ComputerSystem Spec

  2.    17 Nov 2017 #2

    Hi, which was the last update? This is different for different people.
    What is your Windows build?
    Windows key + R, winver

    My experience- and that of some others- is a bit different, but may point to a way forward. (and note I have build 1703 as you can see from my specs).

    I realised that one finger scrolling and chiral (circular) scrolling no longer worked. Two finger did. As others have found I had to use an OLDER driver (v19 is latest for Synaptics) - I'm now using v16 which I managed to find- and all features work again.
      My ComputerSystem Spec

  3. Posts : 6
    windows 10 Pro (1709)
    Thread Starter
       17 Nov 2017 #3

    I think it's the 1709 (automatic update), but I'll confirm it later today. And will disable all automatic updates in the future.
      My ComputerSystem Spec

  4.    17 Nov 2017 #4

    If you have pro there are ways of getting control of Windows updates that are useful - like
    - set them to Notify only
    - use these settings:
    Click image for larger version. 

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    - set Active Hours.

    These are valid options - without hacking Windows in some fashion.
      My ComputerSystem Spec

  5. Posts : 6
    windows 10 Pro (1709)
    Thread Starter
       17 Nov 2017 #5

    it is the 1709 (OS compilation 16299.64)
      My ComputerSystem Spec

  6. Posts : 6
    windows 10 Pro (1709)
    Thread Starter
       18 Nov 2017 #6


    First of all thanks to Dalchina for his advices.

    It was just a driver "bug" I installed the Alps 10.1207.101.109 version and the touchpad is working perfectly now.
    This site here has very usefull info but just for Dell owners I'm afraid.
      My ComputerSystem Spec

  7.    18 Nov 2017 #7

    Glad it worked out. My laptop as you can see is PC Specialists (Clevo), but the touchpad driver I'm now using - even after seeking their usually good advice- is for Dell Alienware (!)
      My ComputerSystem Spec


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