Touchpad not working Dell E6410 - win10 Pro update

Page 1 of 2 12 LastLast

  1. Posts : 6
    windows 10 Pro (1709)
       #1

    Touchpad not working Dell E6410 - win10 Pro update


    I´m running Win10 Pro and everything was fine until the latest Windows update.
    The touchpad stopped working abruptly.
    I´ve tried to uninstall and reinstall the latest driver and nothing.
    Going to definitions mouse/touchpad, in mouse everything's ok but for the touchpad I just have the sensitivity option, no on/off mode, nothing.
    Got to device manager >> mouse and pointing devices>> Dell touchpad>> tried to uninstall/reinstall driver and everything seems ok, but it still does't work.
    Don't know what else to do, I'm thinking to reverse it back to factory settings and to Win7.
      My Computer


  2. Posts : 42,978
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #2

    Hi, which was the last update? This is different for different people.
    What is your Windows build?
    Windows key + R, winver

    My experience- and that of some others- is a bit different, but may point to a way forward. (and note I have build 1703 as you can see from my specs).

    I realised that one finger scrolling and chiral (circular) scrolling no longer worked. Two finger did. As others have found I had to use an OLDER driver (v19 is latest for Synaptics) - I'm now using v16 which I managed to find- and all features work again.
      My Computers


  3. Posts : 6
    windows 10 Pro (1709)
    Thread Starter
       #3

    I think it's the 1709 (automatic update), but I'll confirm it later today. And will disable all automatic updates in the future.
      My Computer


  4. Posts : 42,978
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #4

    If you have pro there are ways of getting control of Windows updates that are useful - like
    - set them to Notify only
    - use these settings:
    Touchpad not working Dell E6410 - win10 Pro update-1.jpg
    - set Active Hours.

    These are valid options - without hacking Windows in some fashion.
      My Computers


  5. Posts : 6
    windows 10 Pro (1709)
    Thread Starter
       #5

    it is the 1709 (OS compilation 16299.64)
      My Computer


  6. Posts : 6
    windows 10 Pro (1709)
    Thread Starter
       #6

    solved


    First of all thanks to Dalchina for his advices.

    It was just a driver "bug" I installed the Alps 10.1207.101.109 version and the touchpad is working perfectly now.
    This site here
    http://dellwindowsreinstallationguide.com/dell-touchpad-drivers/#Latitude has very usefull info but just for Dell owners I'm afraid.
      My Computer


  7. Posts : 42,978
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #7

    Glad it worked out. My laptop as you can see is PC Specialists (Clevo), but the touchpad driver I'm now using - even after seeking their usually good advice- is for Dell Alienware (!)
      My Computers


  8. Posts : 65
    Win10
       #8

    stratorider said:
    First of all thanks to Dalchina for his advices.

    It was just a driver "bug" I installed the Alps 10.1207.101.109 version and the touchpad is working perfectly now.
    This site here
    http://dellwindowsreinstallationguide.com/dell-touchpad-drivers/#Latitude has very usefull info but just for Dell owners I'm afraid.
    I have five Dell Lattitude E6410's here all with a sticky touchpad. Sometimes works, sometimes sticks for a few seconds. Been going on for some time now, so its not a recent update type problem.

    Just done a big update to version 1803 and the problem remains, so tried running the Alps 10.1207.101.109 file from the site you quote, but it refuses to install. I just double clicked the exe file. The driver install said successful, but when I closed that, a Dell box then came up saying it was unsuccessful. Have I missed a trick here?
    I
      My Computer


  9. Posts : 42,978
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #9

    You might try installing in compatibility mode; Defender Controlled Folder access may be playing a role here (various problems reported with Defender in 1803).

    Also try installing as admin (rt click run as admin).

    Just ideas - feel free to post the exact error messages.
    And what driver version is now shown in Device Manager?
      My Computers


  10. Posts : 65
    Win10
       #10

    dalchina said:
    You might try installing in compatibility mode; Defender Controlled Folder access may be playing a role here (various problems reported with Defender in 1803).

    Also try installing as admin (rt click run as admin).

    Just ideas - feel free to post the exact error messages.
    And what driver version is now shown in Device Manager?
    Tried all that, with the same result. The compatibility mode was for Windows 8, and I r clicked and ran as administrator as you suggested. Device manager shows 8.1206.101.112
    Keith
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Š Designer Media Ltd
All times are GMT -5. The time now is 01:52.
Find Us




Windows 10 Forums