New
#1251
Please delete this post. Thanks
Hmmm, it looks like you'll have to re-install your original Realtek HD Audio driver.
Download it from here:
Sony eSupport - SVF15212CXW - Drivers Software
Once you have downloaded and installed this, check to see if you can find the Realtek HD Audio in your Control Panel.
If you do, try your headphones and see if they work. Don't install the 7954 update yet.
Last edited by asturias7; 14 Oct 2016 at 00:17.
Realtek have released build 7954 WHQL
ftp://ftp3.realtek.com.tw/Realtek/Ge..._Win7_WHQL.zip
username: spcust
password: hwwk758z
Hello @asturias7
I re-installed the original version and Realtek still doesn't show in Control Panel.
I feel like we're running out of options
Should I do a system restore... again? The system restore I did was for the day before when everything was working fine.
Thank you for everything you're doing to help.
PS: By accident I unsubscribed to this thread, how do I subscribe again?
Update:
I clicked on show hidden devices and the Logitech USB shows up
Then, I clicked on properties
Does this help? I clicked on update the driver but still nothing happened
@dsamalot on all your screenshots you show the Logitech USB headset as the default sound device, I suume this is working and you are getting sound through it. The Realtek drivers will have no effect on this as they won't recognise it, they have no clue it's there.
USB headsets have their own onboard DAC (Digital to Analog Converter).
If you disconnect your USB headset you should hear sound from the laptop's speakers.
OK got my brain in gear now. have you tried making the Headset the default sound device to see what happens.