1.    2 Weeks Ago #1
    Join Date : Nov 2017
    Posts : 3
    Windows 10 home

    Win 10 upgrade will no longer recognize 2nd internal drive.


    I upgraded my Dell Insperion from Win 7-64 to Win 10 home 64, and it no longer sees my 2nd internal hard drive. I tried a scan in device manager but it did not help. Any advice?
      My ComputerSystem Spec
  2.    2 Weeks Ago #2
    Join Date : Nov 2013
    Chicagoland
    Posts : 33,915
    Dual boot Windows 10 FCU Pro x 64 & Insider 10 Pro

    Hi there. Is it recognized in > Hold Windows key then press x > Choose Disk Management?

    It may report it needs to be initialized. If so, please report that first. Do not perform yet.

    Did you make a backup before upgrade by any chance?
      My ComputersSystem Spec
  3.    2 Weeks Ago #3
    Join Date : Apr 2017
    Posts : 8,762
    windows 10 professional version 1607 build 14393.969 64 bit

    There are 4 methods to identify the internal drive and the first 3 depend on functioning Windows operating system:
    1) disk management
    2) device manager > disk drives
    3) file explorer > this PC
    4) BIOS
    If you do not see the drive using steps 1 - 3 using windows check the bios to see if the drive is identified.


    Run the Dell diagnostics on you computer and post images of the result into the thread:


    DELL hardware testing: Resolve Hardware Issues With Built-in and Online Diagnostics (ePSA or PSA Error Codes) | Dell US


    Take Screenshot in Windows 10 General Tips Tutorials
      My ComputerSystem Spec
  4.    1 Week Ago #4
    Join Date : Jun 2016
    Los Angeles
    Posts : 1,042
    Windows 10 Pro

    As stated, Restart the computer and press F2 to enter Setup (Bios) Here, on the left panel under System Information and Hard Disk Drives, it should show your secondary drive. If it is not listed in the Bios, then it won't show up anywhere else. Be sure the drive data cable is plugged in tightly to the back of the drive and into the Motherboard. Make sure the Power Plug from the PSU is plugged in tightly. Put your Ear next to the drive in question when you start it up, does it sound like it's spinning up or is it cold, no power? If the later it has failed. You can try replacing the data cable and try a different power plug.
    If the drive is listed in the Bios, then boot into Windows. Press the Win key+X and choose Disk Management. In the lower pane, on the left panel, under Disk # does it say your drive is Not Initialized? or in the right panel, does it say your drive is Unallocated Space?
      My ComputerSystem Spec

 


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