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  1.    4 Days Ago #41
    Join Date : Sep 2015
    Posts : 69
    windows 10 64 bit v1607 v1709 (6/11/17)
    Thread Starter

    Quote Originally Posted by zbook View Post
    In f/u to Ken's comments:
    The report:
    <td class="detail-name">BIOS Date</td><td>09/26/2014</td></tr><tr><td class="detail-name">BIOS Version</td><td>G771JM.202</td>

    Please update the BIOS to:
    Version 2042015/01/152.32 MBytesBIOS 204 (G771JMC)
    Support a new DeviceID
    ASUS GlobalDriver & Tools
    <div class="log-entry-header">Platform Power Management Capabilities:PCI Express Active-State Power Management (ASPM) Disabled</div><div class="log-entry-content"><div class="log-entry-description">PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.</div><span></span></div>

    The information in the txt was not easy to read. Any chance you have the HTML version?

    <td><span class="detail-name">Battery ID</span></td><td> ASUSTeKN551-52
    HP
    good battery:
    Design Capacity 65520
    Last Full Charge 65520

    HP
    dead battery:

    Design Capacity 16250
    Last Full Charge 16250
    This is the information in the Asus report:
    Design Capacity 56160
    Last Full Charge 39992
    Difference between design capacity and last full charge 16,168
    Approximate charge (full charge/design capacity = 71%)
    So if it cannot get above a 71% charge that appears to be a faulty battery
    So these were the findings in the report:
    1) hardware incompatibility?
    2) BIOS needs updating
    3) Faulty battery based on full charge/design capacity of 71%
    OK, 1st- I tried outputting (twice) the report to HTML, but got errors
    2nd- need a new battery, if you know of reputable on-line dealers would appreciate names; so far
    seems like a reasonable price range is approx. $70
    3rd- curious about the point made in report : PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer
    4th- need to upgrade BIOS
    Need more than 24 hours in my day, or more days in the week (lol).
    Thanks all, hopefully these steps will succeed.
    keesadad
      My ComputerSystem Spec
  2.    4 Days Ago #42
    Join Date : Oct 2016
    Charlotte, NC
    Posts : 435
    Win10 Home x64 - 1709

    Hey keesadad,
    I've had this work for me in the past and is worth trying before buying a new battery

    #2 - For the battery "plugged in not charging" ... Do this step by step ...

    1. Unplug AC adapter.
    2. Shutdown laptop
    3. Remove battery
    4. Plug in AC Adapter
    5. Start laptop
    6. Remove Microsoft ACPI-Compliant Control Method Battery:
    a. Go to Device Manager > Batteries
    b. Select Microsoft ACPI-Compliant Control Method Battery
    c. Right Click > Uninstall
    7. Shutdown laptop
    8. Unplug AC Adapter
    9. Replace battery
    10. Plug in AC Adapter
    11. Turn on laptop
    12. Check battery status to see if says “plugged in and charging”
      My ComputersSystem Spec
  3.    4 Days Ago #43
    Join Date : Sep 2015
    Posts : 69
    windows 10 64 bit v1607 v1709 (6/11/17)
    Thread Starter

    Quote Originally Posted by Eagle51 View Post
    Hey keesadad,
    I've had this work for me in the past and is worth trying before buying a new battery

    #2 - For the battery "plugged in not charging" ... Do this step by step ...

    1. Unplug AC adapter.
    2. Shutdown laptop
    3. Remove battery
    4. Plug in AC Adapter
    5. Start laptop
    6. Remove Microsoft ACPI-Compliant Control Method Battery:
    a. Go to Device Manager > Batteries
    b. Select Microsoft ACPI-Compliant Control Method Battery
    c. Right Click > Uninstall
    7. Shutdown laptop
    8. Unplug AC Adapter
    9. Replace battery
    10. Plug in AC Adapter
    11. Turn on laptop
    12. Check battery status to see if says “plugged in and charging”
    I will try this and let you know...thanks keesadad
      My ComputerSystem Spec
  4.    3 Days Ago #44
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 3,926
    Windows 10 Pro Build 1703

    Please be advised there is some risk when updating BIOS, that is why I asked to check and not jump in.

    When doing a BIOS update it is important to follow directions carefully. You want to ensure there will be no power interruptions which isn't as much of an issue on a laptop as you have your battery, be plugged in with battery charged.

    Do not get impatient and power cycle or do any other thing to disrupt. It doesn't happen often but it can happen that a BIOS update will "Brick" your machine. It means just like it sounds, it is dead. I've never had one brick and I've flashed lots. That said understand it can happen.

    If this is just your battery and you buy a new one then maybe you don't need to flash BIOS. That said they, Asus, put it out there for a reason, wish they would explain better what each version fixes.

    Where I was going asking you if you made changes to BIOS, it might be prudent to enter your BIOS and load the defaults and save. You will have to reset date and time. Updating the BIOS will have the same effect, it will be loaded as defaults. If you load defaults it could clear any potential glitches and it is relatively a simple thing to do with moderate risk. I would suggest you see what each panel has a current settings. Use your phone to record in pictures.


    Good luck. Ken
      My ComputerSystem Spec
  5.    3 Days Ago #45
    Join Date : Sep 2015
    Posts : 69
    windows 10 64 bit v1607 v1709 (6/11/17)
    Thread Starter

    Quote Originally Posted by Eagle51 View Post
    Hey keesadad,
    I've had this work for me in the past and is worth trying before buying a new battery
    #2 - For the battery "plugged in not charging" ... Do this step by step ...
    1. Unplug AC adapter.
    2. Shutdown laptop
    3. Remove battery
    4. Plug in AC Adapter
    5. Start laptop
    6. Remove Microsoft ACPI-Compliant Control Method Battery:
    a. Go to Device Manager > Batteries
    b. Select Microsoft ACPI-Compliant Control Method Battery
    c. Right Click > Uninstall
    7. Shutdown laptop
    8. Unplug AC Adapter
    9. Replace battery
    10. Plug in AC Adapter
    11. Turn on laptop
    12. Check battery status to see if says “plugged in and charging”
    Followed this to the letter except #2 The computer shuts down automatically after #1
    The computer battery icon says 88% available,CHARGING !
    The ACPI-compliant control method battery driver has re-installed. This happened before but I had not gone through all the steps as you described. I'm going to leave it as it while I go out for a doctor appointment.
    Question: what affect could the the message in #41 " PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer" have on this issue? that msg came from running a PowerCfg Energy report from this computer?
    keesadad
      My ComputerSystem Spec
  6.    3 Days Ago #46
    Join Date : Oct 2016
    Charlotte, NC
    Posts : 435
    Win10 Home x64 - 1709

    PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer
    Have you checked Device Manager for any other/unknown devices and yellow exclamations. You might get lucky and it's just a driver that needs updating, but it appears a BIOS update is needed .... so please heed Ken's advice/warning

    Note: Make sure you show Hidden Devices in Device Manager (View > Show Hidden Devices)
      My ComputersSystem Spec
  7.    3 Days Ago #47
    Join Date : Sep 2015
    Posts : 69
    windows 10 64 bit v1607 v1709 (6/11/17)
    Thread Starter

    Quote Originally Posted by Eagle51 View Post
    Have you checked Device Manager for any other/unknown devices and yellow exclamations. You might get lucky and it's just a driver that needs updating, but it appears a BIOS update is needed .... so please heed Ken's advice/warning

    Note: Make sure you show Hidden Devices in Device Manager (View > Show Hidden Devices)
    Have checked Device Manager and there are no yellow exclamations (including unhiding). I wish it would be just a driver. I have reset all the power settings/notifications to default. Also trying to research that disabled Active-State Power Management (ASPM) as reported in the energy report. My research on this disabled ASPM seems to point mostly to gaming computers plus, this is a gaming computer which used to run NVidia drivers for it's display, but those were replaced when Win 10 was first installed 2+ years ago, not by m,e but MS install, could these last two have any affect on the issue today? (ps..remind me to buy only a plain simple computer next time, looks nice is not a reason)

    Thanks all for your help, keesadad
      My ComputerSystem Spec
  8.    3 Days Ago #48
    Join Date : Apr 2017
    Posts : 8,545
    windows 10 professional version 1607 build 14393.969 64 bit

    This is a log collector that we use in the bsod forum. It will collect msinfo32, mini dumps, dxdiag, event viewer, etc.
    Run the DM log collector to collect all of the files so that they can be troubleshooted.
    BSOD - Posting Instructions - Windows 10 Forums
      My ComputerSystem Spec
  9.    3 Days Ago #49
    Join Date : Sep 2015
    Posts : 69
    windows 10 64 bit v1607 v1709 (6/11/17)
    Thread Starter

    Quote Originally Posted by zbook View Post
    This is a log collector that we use in the bsod forum. It will collect msinfo32, mini dumps, dxdiag, event viewer, etc.
    Run the DM log collector to collect all of the files so that they can be troubleshooted.
    BSOD - Posting Instructions - Windows 10 Forums
    Here is the file of collected info
    keesadad
    Have problem running on battery since upgrade to 1703 Attached Files
      My ComputerSystem Spec
  10.    3 Days Ago #50
    Join Date : Sep 2015
    Posts : 69
    windows 10 64 bit v1607 v1709 (6/11/17)
    Thread Starter

    Quote Originally Posted by Caledon Ken View Post
    Please be advised there is some risk when updating BIOS, that is why I asked to check and not jump in..........y. You want to ensure there will be no power interruptions which isn't as much of an issue on a laptop as you have your battery, be plugged in with battery charged. Good luck. Ken
    I read the whole thing you wrote, all good points except for the above- still as of now, I don't have a working battery;
    when I did the process described by Eagle51, the battery showed at 88%, charging- now as I write this, it is still at 88%
    NOT CHARGING, and if I pull the plug, the computer dies. So no BIOS update until I get a new battery. You ever hear of
    internet battery company BattPit - ships from Canada?
      My ComputerSystem Spec

 
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