Since the last Windows updates at the beginning of the month, my mouse and keyboard will not wake pc from sleep mode. I am having to do a shutdown and startup again to use pc.
I am not particularly savvy on how to fix, but any plain english ideas to solve this would be greatly appreciated.
Hi, different users receive different updates at different times, so I don't know to which updates you are referring.
Could you post a screenshot of your Update History please?
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Open a command prompt and use this command to list all devices potentially capable of waking your PC:
powercfg /devicequery wake_from_any
Please post a screenshot.
Then use this command to list devices presently enabled to wake from sleep:
powercfg /devicequery wake_armed
Please post a screenshot.
See if your mouse and keyboard are listed.
Also please specify whether your mouse and keyboard are USB or wireless devices - how are they connected?
Hi Dalchina My mouse (logitech) and Keyboard (dell) are both wireless. I have a Dell desktop all in one (no box) I have checked to see that the mouse and keyboard are checked to wake up the pc. It wont come off the black sleep screen. I hope I have followed instructions properly.
Hi, those seem to show the devices should be capable.
Could you post a screenshot of your Update History please?
If the update to which you refer was the new build 1709, you will also have received a new set of drivers, quite possibly different versions.
As these devices could wake your PC before that but don't now, you could find
- some setting has changed
- the driver version has changed
There are numerous possible settings which might affect this, even (in general) in the BIOS. However, the BIOS settings won;t have change of course!
Look for a setting like this:
(I don't have a wireless mouse attached, so yours will appear different).
See solution 7 (second part).
Fix: Windows wont wake up from sleep after the Fall Creators Update
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