1.    2 Weeks Ago #1
    Join Date : Nov 2017
    Posts : 2
    windows 10

    mouse/keyboard wont wake pc


    Since the last Windows updates at the beginning of the month, my mouse and keyboard will not wake pc from sleep mode. I am having to do a shutdown and startup again to use pc.
    I am not particularly savvy on how to fix, but any plain english ideas to solve this would be greatly appreciated.
      My ComputerSystem Spec
  2.    2 Weeks Ago #2
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,990
    Win 10 Pro (1703)

    Hi, different users receive different updates at different times, so I don't know to which updates you are referring.

    Could you post a screenshot of your Update History please?
    To post a screenshot please use the Insert Image icon above your post to the left of the video icon. Then Browse to your image, select it and upload it. E.g. png, jpg. Thanks.

    For more guidance
    Take Screenshot in Windows 10 General Tips Tutorials
    Windows 10 Forums


    Open a command prompt and use this command to list all devices potentially capable of waking your PC:
    powercfg /devicequery wake_from_any
    Please post a screenshot.

    Then use this command to list devices presently enabled to wake from sleep:
    powercfg /devicequery wake_armed
    Please post a screenshot.

    See if your mouse and keyboard are listed.

    Also please specify whether your mouse and keyboard are USB or wireless devices - how are they connected?
      My ComputerSystem Spec
  3.    2 Weeks Ago #3
    Join Date : Nov 2017
    Posts : 2
    windows 10
    Thread Starter

    Hi Dalchina My mouse (logitech) and Keyboard (dell) are both wireless. I have a Dell desktop all in one (no box) I have checked to see that the mouse and keyboard are checked to wake up the pc. It wont come off the black sleep screen. I hope I have followed instructions properly.Click image for larger version. 

Name:	Screenshot (3).png 
Views:	2 
Size:	111.7 KB 
ID:	162338Click image for larger version. 

Name:	Screenshot (1).png 
Views:	5 
Size:	211.9 KB 
ID:	162339Click image for larger version. 

Name:	Screenshot (2).png 
Views:	4 
Size:	189.8 KB 
ID:	162340
      My ComputerSystem Spec
  4.    2 Weeks Ago #4
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,990
    Win 10 Pro (1703)

    Hi, those seem to show the devices should be capable.

    Could you post a screenshot of your Update History please?
    If the update to which you refer was the new build 1709, you will also have received a new set of drivers, quite possibly different versions.

    As these devices could wake your PC before that but don't now, you could find
    - some setting has changed
    - the driver version has changed

    There are numerous possible settings which might affect this, even (in general) in the BIOS. However, the BIOS settings won;t have change of course!

    Look for a setting like this:
    Click image for larger version. 

Name:	1.jpg 
Views:	1 
Size:	68.1 KB 
ID:	162348
    (I don't have a wireless mouse attached, so yours will appear different).

    See solution 7 (second part).
    Fix: Windows wont wake up from sleep after the Fall Creators Update
      My ComputerSystem Spec

 


Similar Threads
Thread Forum
Solved Suddenly, Win 10 desktop won't wake from sleep via USB keyboard/mouse
All of a sudden, my 64-bit Win 10 Pro desktop will no longer wake up from sleep via my USB keyboard or mouse. It worked perfectly for the last year, no matter how many power cycles it went through. I shut it down last night, but after I booted up...
General Support
Keyboard & Mouse won't wake PC from sleep
Up until recently, I have either put my laptop to sleep or let it go to sleep at the end of the day. The next morning I would hit either the mouse or keyboard (probably mostly the esc key just because it's sort of prominent at the corner). Some...
Drivers and Hardware
Solved Login in prompt will not show, keyboard and mouse wont work.
I'm stick on the below screen. My keyboard and mouse will not respond. I don't get a login prompt. The time is correct and the little icon in the bottom right indicates if my Ethernet cable is connected. 31658 I had Window 7. I used the...
General Support
Desktop PC wont wake up from sleep
after a fresh install of Windows 10 on a Samsung 850 EVO 500gb SSD i cant seem to get my computer to wake. i have my mouse (Logitech g700s) currently plugged in with USB cable and a 2.4ghz wireless keyboard. after i put the computer to sleep i...
General Support
Windows wont wake from any mode
Whether it is going to slp or hbnte it wont wake. I am using a laptop and with Win8 when i lift the screen it shows the logon screen. Right now it wont do that. I press power and hold it and no go, so i have to hold the power button till off and...
Performance & Maintenance
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 12:17.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums